Lazada

Lazada's courier Jeffrey S Tayag cancelled my request for re-delivery despite the fact that he knows I filled in the Re-Delivery Form as soon as the status was Delivery Attempt Unsuccessful. He intentionally cancelled it to irritate his customer. Lazada's courier have the worst attitude versus Shopee couriers. I order from Lazada at least 5 times every week, thus couriers already know my address and my transactions. I have already lobbied, plead to them that they deliver my orders in the morning or at least before 2PM, because I have work at 3PM and my partner also sleeps at around 1PM, let alone Lazada's sorting center is just 5-10 minutes away since I live in Buting Pateros only, this courier cannot wait but to cancel my orders. Seems like their courier is working to just cancel orders and not deliver them. Lazada is not listening, at all to it's customers, and they still continue employing these incompetent people.

Dear Lazada, if ever you are monitoring your Trustpilot Ratings, please know that the driver who is supposed to deliver Tracking: MP******* associated with Order: **************, is AT ALL, incompetent.

Last March 19,2018, umorder ako ng HOT sell ACE LED TV and URATEX foam, but they delivered wrong item, binigay nila is adapter tapos my letter ung seller sa loob na packages na out of stock daw ung pinupurchased ko, e di sana hindi na lang nila dineliver at kinancel na lang tpos hanggang ngaun wla prin ung refund ko. Nireturned ko nung march 31,2018 at naka ilang agent na ang nkakausap ko wlang ibang sinabe kundi wait ng 1 to 2 business days, nauumay na ako mghintay hnggang ngaun wla parin, tpos ung isang packages na uratex foam hnggang ngaun undelivered pa, sabe pa nung agent na sa courier tpos sabe ng isa pa na seller pa daw, npakasinungaling tlaga, my nagsabe pa saken out for delivery pero wla nman dindedeliver. Puro pangako lang ang cs agent nila..

Hi Lazada. Last January 18,2016 I ordered 2 items from Lazada. 1 Asus Zenfone 2 Lazer (red) and Asus Bi-Fold PU Leather Case for Asus ZenFone2 Laser's (ZE500KL) (Red). This morning LBC came to my office to deliver my order,, only to find out na yong leather case lang ang laman ng delivery... Pano ko nman po magagamit yong case with out the cellphone i ordered? And when i checked/track my order, bakit yong cellphone na inorder ko na DECLINED? Pakiverify nga ng maige, hindi ko nman kinancel order na yon bakit nadeclined? Ito order Number *******... thank you!

Worst customer service ever! Nkalink ang card ko sa paypal account tpos after 2 months kahit wala ako binili sa knila binawasan nila ang card ko... sabi nila kuha daw ako ng STATEMENT OF ACCOUNT proof the charge was from LAZADA so kahit napagastos ako at kahit bc ako kumuha ako ng document na kailangan nila. Pero after ko icend sabi hindi daw nila irerefund kc HINDI DAW MAKITA SA SYSTEM nila ang charge. Wlang kwenta mga explanation nila. Paano hindi makita dun palang sa statement of account MALINAW NA MALINAW THE CHARGE WAS FROM LAZADA SOUTH. Kaya buyers BEWARE USING YOUR CARD WAG MAGTITIWALA. Two years na rin ako customer d2 pro binabawi qna. I WILL NEVER RECOMMEND LAZADA to anyone because they will take your money and you are not sure if the products are AUTHENTIC. Yung tablet na binili ko OVERHEATS. Sa mga bumibili ng BEAUTY CARE MAG-INGAT... nd ko cla cnisiraan this is based on my experience with them. THEY DON'T VALUE CUSTOMERS.

God knows what you do for the people who trust in your company.Be fair as we not pick our money anywher we paid our items that we purchase yet you deliverd defective items now you even not contact us for replacement or refund even after emailing you ans sending it back to you. Your all are big dissappointments to us. for me as a single mom i do everything to give something for my my daughter so i ordered stuff to make her happy but what a big._____! You all you not consider things like this,,,, PINAGHIRAPAN NAMIN JAN KAYU NABUBUHAY you are all CROCKS! Order number *******! Fallow up emails referd number ***********KARMA comes sa mga taong walang konsensya.

Everytime I ordered something in lazada, it arrives on time. I have no problem regarding that matter. I have actually ordered several times already. And everytime it arrives, I always give tip to the delivery representative. Sometimes I would really ask for my change. But other rep would say " Wla akong sukli neto maam." So instead of asking for it, again, i'd just let him keep the change. Kanina lang dumating ang isa sa inorder ko. Hindi nman kalakihan ang halaga. Twas just 448.68. Tumawag ulit yung rep sabi hindi nya alam lugar ko at humingi ng land mark. I gave him a land mark and told him na ako nalang ang pupunta at dun kami magkita. Nung nagkita na kami, I gave him my 500 peso bill and I asked him for my change kasi wla akong pamasahe pauwi. Sakto lang ang perang dinala ko. And there again he said, "wla po akong sukli neto maam eh." So naghanap ako ng tindahan para masuklian ang 500 bill ko. Wla talaga so sinabi ko nalang na "ok lang. Sayo nang sukli ko." Tuwang tuwa pa ata sya at hiningan ako ng ballpen kasi may pipirmahan daw. WTF! Pati pa nman ballpen sa customer pa hihingin?! Wla ba kayong ballpen LAZADA? Hindi nyo sinusuplyan mga rep nyo? Sinabi pa nya ako raw kasi ang unang una na dinileveran niya ngayong araw nato. The fact na sinabi nya sakin nung tumawag sya na nasa Maguikay pa sya para sa isang delivery.! Wow nman. Ayusin nyo to lazada. E train nyo mabuti mga rep nyo..

Yung ibang order ko, after maship sa status would take less than seven days. Pero itong order ko now, take note hindi sya LBC kaya wala sya tracking number. Wala pa din. More than 8 days na sya since shipped. Alam ko 16-19 pa ang waiting period. Bayad na to kaya ayoko mafail ang status ng delivery. Gusto ko malaman kung anong courier ba ginamin nila to check for myself. BADTRIP PAG SINABING HOUSE CLOSED. BAYAD NA TO. WOULD TAKE A LOT OF HASSLE KUNG MAFAFAIL TO. BIGAY NYO LANG COURIER AND DELIVERY NO. AKO NA MAG PIPICKUP!

Order no. *******

I ordered Muscle Power 142 motorized treadmill last december 15,2014. They said my item will arrive 5-12 business days since Im from pangasinan, After 3 follow up calls dumating din yung order ko ng january 15,2015. Bago ko buksan yung box napansin ko na may tampered dun sa Product label ng box. Kala ko nagasgas lang nung byenahe so di ko gaano pinansin inisip ko box lang naman yun, ang mahalaga walang gasgas yung product sa loob. Syempre pagbukas ko ng box excited agad akong iassemble para matesting kung gumagana ng maayos. After ko naassemble saka ko lang napansin yung product number sa silong ng treadmill. Instead na muscle power 142 ang nakalagay muscle power 1306 which is cheaper ng 2k sa order ko. Saka ko naalala yung box kaya pala may tampered yung product name para di mahalata na ibang product yung binigay nila. Tumawag ako sa lazada and I asked for refund kasi naiinis na ako and they suggest to return my product to 2go. Upon checking sa 2go website nareceive na nila yung return ko last January 22 pa so i called lazada again kung ano na status ng return ko. Sabi nila they will coordinate with their warehouse team na naghahandle ng returns kung nareceive na nila yung product ko. They will keep me updated daw. After 1 week tumawag ako ulet kasi wala paring update. Sabi ba naman they are still waiting for the response of their returns team. Hindi naman siguro masyadong maliit yung product ko para di nila mahanap. It is a 78 kilo box siguradong matatandaan nila yun kung sakaling may nireturn na product na ganun kabigat. Until now wala paring response from lazada.

Manloloko tong LAZADA NA TO. NEVER AGAIN TALAGA. THIS WILL BE MY FIRST AND LAST TRANSACTION! SANA MATAPOS NA TO! IM SICK AND TIRED!
PAHIRAPAN PALA DITO E PARANG NAKAPAG TRANSACT AKO ng NASA GOBYERNO! MGA TAMAD ANG MGA TAO DITO SA LAZADA ESPECIALLY LOGISTIC TEAM! HILIG MAGPAASA NG WALA!

Do not ever think of buying any gadget from this f@#$% lazada! Their after sales suck bigtime. Their assurance of refund or replacement is just a marketing ploy to attrct sales. I bought a redmi 1s. After one day i returned the unit bec i discovered a defect when placing a call. When it got to them... they said its fine after 2 days of evaluating! Ganon sila ka tangga! It takes them a hundred heads to evaluate a single defect... ane eto ang matindi... they said the factory seal has been broken! Sinong tanga ang mag tatanggal ng factory seal after one day of using? NEVER TRUST FROM LAZADA. MAGALING SILA MAGBENTA BEC OF ATTRACTIVE SALES BUT BELIEVE ME THEY DO NOT DO REFUND OR REPLACEMENT... NEVER!

Maam/Sir pwde pa cancel nang product
Sabi kasi sa review nang ring na na order ko Fake daw then nag fade agad
ORDER # ******* 1day ago "3/23/16"

If nadilever na po hidi ko talaga tatangapin dahil panget nang review

Naniniguro lng po pang gift ko sana yun ayaw ko naman sana mapahiya
Para din naman d masaayang money namin
Thx Hoping for positive response

Lazada di ko po pa kasi narereceive yung inorder ko na "D&D Men's Military LED Watch Water Resistant Day Date Alarm Stopwatch Sports Wristwatch" cash on delivery, eto yung Order # *******, eto yung LBC tracking number **************
Sabi kasi sa LBC webpage incomplete address hehehe... kasalanan ko nman kasi ng konti hehhe kasi kulang nalagay kung address, kung pwede ku nlang po kunin sa malapit na LBC branch d2 sa Daraga Albay? Pls reply^^

I placed a same day delivery order (additional fee of Php29.00) for a bluetooth microphone (Php419.00) on Oct 09,2017 12:12PM. As per Lazada Delivery Policy - Orders that are placed before 1PM can be delivered on the same day. I've waited until 7PM but no courrier came in. So i called them and was told by one of their rep that my order is on a "SHIPPED" status and XDE Logistics is the one who will deliver it to me. I opt in for a same day delivery because i wanted to use it during my day off. Okay fine, sige hindi na kaya ideliver ng same day since gabi na nga ng Oct 9. So the following day which is today Oct 10 i made a follow up call@ 8:05AM to check the status of my order, the rep told me na wala na raw delivery charge since hindi na nga same day so i said okay. Past 12pm today XDE Courrier came in to deliver my item. Guess what?! They've asked me to still pay for the total amount of Php448.00 which includes the Php29.00 Same day fee. What the! And there's more... They even asked me to pay for an additional Php10.00 gate fee daw ng village namin? Samantalang naka-motor lang silang dalawa. I called Lazada Cust Service again to complain about the matter and they offered me a Php100 Voucher for the "inconvenience" daw?!. -- I'm not sure whose fault was it pero one thing i'm sure of hindi reliable ang Lazada for a same day delivery. Overall rating? It sucks!

I ordered an item and recieved nothing but empty package. I called your hotline and they advised me what to do. So sinoli ko thru LBC and sinulatan ko din yung form nyo. I even ticked REPLACEMENT and noted "WITH SAME ITEM". So nakatanggap ako ng text after 48 hrs. Pino-process na daw ang pag REFUND! REPLACEMENT ANG SINABI KO! Eto pang nakakaloka. NIREFUND NYO SA HELLOPAY ACCOUNT ko? WALA AKONG HELLOPAY ACCOUNT! Nagbayad ako thru hellopay via 7-11. I can't remember na may ginawa akong hellopay account. Automatic ba kong magkakaron nun? Nagtry nko ienter ang mobile number ko at email add ko. PLEASE ENTER A VALID E-MAIL ADD. DAW! SO WALA NGA KONG HELLOPAY ACCOUNT. Malinaw din naman ang SINULAT KO! REPLACEMENT WITH SAME ITEM! NAKAKATAKOT NA UMORDER SA INYO. NAPAKA UNSATISFACTORY AT INEFFICIENT NG SERVICE. So paano na yung pera ko? Kukunin ko sa 7-11?

PUNYETA NAMAN LAZADA! MG 2018 NA UNG REFUND KO ANONG BALAK NIYO! TAGAL KO NA NGHIHINTAY SEPT. KO PA NIREQUEST YAN. ANONG DATE NA NGAYON! PUTA NAMN ABA. PINGHINTAY NIYO NA KO NG PINAGHINTAY NASA ANG 5 WORKING DAYS. KAHIT YATA 5 YEARS AKONG MAGHINTAY WALA PARIN KAYONG GAGAWIN EH. SABI NIYO ISESEND NIYO THRU BANK TAPOS NAKARECIEVE AKO NG LBC REMITANCE ADVISORY SA EMAIL. PAGDATING DUN SA LBC PUTI NA BUHOK KO KAKAINTAY SA PAGUUNLOCK NIYO. WALA PARIN. ANO BALAK NIYO HA! PUTANG SISTEMA YAN OH. IGE LANG KAYO SA ADERTISEMENT ABA MALI MALI NAMN PAGNGDELIVER AMAPANGET PA NG QUALITY!. ASIKASUHIN NIYO NAMN MGA COMPLAIN NIYO MAY NAKASABAY PA KO KANINA NA MGEENCASH NG REFUND SA LBC. GANUN DIN! SUCKS LAZADA SHEEEET TALAGA. NAKAKA DALA UMORDER SAINYO EH.