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Jane V.

Contributor Level

Total Points
81

1 Review by Jane

  • Lazada

2/20/17

Everytime I ordered something in lazada, it arrives on time. I have no problem regarding that matter. I have actually ordered several times already. And everytime it arrives, I always give tip to the delivery representative. Sometimes I would really ask for my change. But other rep would say " Wla akong sukli neto maam." So instead of asking for it, again, i'd just let him keep the change. Kanina lang dumating ang isa sa inorder ko. Hindi nman kalakihan ang halaga. Twas just 448.68. Tumawag ulit yung rep sabi hindi nya alam lugar ko at humingi ng land mark. I gave him a land mark and told him na ako nalang ang pupunta at dun kami magkita. Nung nagkita na kami, I gave him my 500 peso bill and I asked him for my change kasi wla akong pamasahe pauwi. Sakto lang ang perang dinala ko. And there again he said, "wla po akong sukli neto maam eh." So naghanap ako ng tindahan para masuklian ang 500 bill ko. Wla talaga so sinabi ko nalang na "ok lang. Sayo nang sukli ko." Tuwang tuwa pa ata sya at hiningan ako ng ballpen kasi may pipirmahan daw. WTF! Pati pa nman ballpen sa customer pa hihingin?! Wla ba kayong ballpen LAZADA? Hindi nyo sinusuplyan mga rep nyo? Sinabi pa nya ako raw kasi ang unang una na dinileveran niya ngayong araw nato. The fact na sinabi nya sakin nung tumawag sya na nasa Maguikay pa sya para sa isang delivery.! Wow nman. Ayusin nyo to lazada. E train nyo mabuti mga rep nyo..

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Lazada P. – Lazada Rep

Hi Jane V., thank you for letting us know about your concern. We will forward this feedback to management for further action and to make sure that this won't happen again. Also, we will conduct coaching to delivery man to avoid happening again. Thank you.

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