Robert H.

I placed a same day delivery order (additional fee of Php29.00) for a bluetooth microphone (Php419.00) on Oct 09,2017 12:12PM. As per Lazada Delivery Policy - Orders that are placed before 1PM can be delivered on the same day. I've waited until 7PM but no courrier came in. So i called them and was told by one of their rep that my order is on a "SHIPPED" status and XDE Logistics is the one who will deliver it to me. I opt in for a same day delivery because i wanted to use it during my day off. Okay fine, sige hindi na kaya ideliver ng same day since gabi na nga ng Oct 9. So the following day which is today Oct 10 i made a follow up call@ 8:05AM to check the status of my order, the rep told me na wala na raw delivery charge since hindi na nga same day so i said okay. Past 12pm today XDE Courrier came in to deliver my item. Guess what?! They've asked me to still pay for the total amount of Php448.00 which includes the Php29.00 Same day fee. What the! And there's more... They even asked me to pay for an additional Php10.00 gate fee daw ng village namin? Samantalang naka-motor lang silang dalawa. I called Lazada Cust Service again to complain about the matter and they offered me a Php100 Voucher for the "inconvenience" daw?!. -- I'm not sure whose fault was it pero one thing i'm sure of hindi reliable ang Lazada for a same day delivery. Overall rating? It sucks!