Lazada

I've been trying to find out why LBC said our address was outside their service area when in fact they have delivered to us on several occasions. As most know LBC is the worse service one can use outside Manila but unfortunately that's who Lazada uses... Anyway, 4 times I tried to get Lazada involved in finding out where my package is. 4 times they emailed me with some lame answer - the last one said the package was delivered. These guys will never be another Amazon.

Order numbers:
*********************8086

Both were failed delivery due to 2 unsuccessful delivery attempts while, there was never a delivery attempt from them. Not even calling me, while I was always receiving orders from other sellers... This is so upsetting because I always track these everyday. I tried to find from the lazada app ways to contact the customer service but there is no way. I thought that there is a scam about the seller because my friends orders have the same status. I want someone to talk to someone from Lazada to clarify the issues.

I ordered an item last July 18, and delivery date to be expected was from 21 to 23. I contacted Lazada so the couriers can contact me. By 26, a courier called me to tell me he will forward the package to another courier, which was going to be delivered the next day, which is today, July 27. Guess, what? I wasted another day waiting for nothing! If I could have rated this lower than 1, i'd rate it a -10!

Wont be encouraging to anyone about Lazada. Such a waste of time! Foolish delivery dates!

Ordered an item from them. It has been past the 5 business days guarantee (more than 10 days), and it never arrived. Their phones are unreachable. Good thing it was ordered using COD, else all hell will break loose.

I ordered several items from Lazada but there was one item (dining area) which was delivered incomplete! The Glass top on the table has not been delivered. We kept calling their customer service but they used to say they will call back after 48 hours. After that, we have to follow again as they didn't call nor reply to my email!
We spent a lot of load trying to reach them but they seem to answer the call after an hour or so! Imagine, there was one ff up call where it cost my sister 300 load! Horrible!

I will never order again!

According to Lazada, they do not sell "pirated goods, counterfeits, or fakes". I recently purchased a mobile phone from this outfit. The brand was global, well know and reputable, but it stopped working after 14 weeks; these was supposed to be a 12 months warranty. I contacted the (supposed) maker who assured me that although it "looked like" one of their products, it certainly was not. It was in fact a cheap Chinese knock-off. Did I get a replacement? No, I did not. Did I get a refund? No, I did not. Lazada could not care less.

I just think lazada should sell items online which are physically present with them and not let the customer wait for more than 7 days, because the reason why people order online located in PH is because we do not have time to shop and we need it to be delivered asap. If it will take more than 7 days, we could have just order it outside PH. I know you will say about custom tax, but if you know how to calculate custom tax, you can amend and write them for their overcharge and get your refund. We just want an honest ecommerce company. It was my first time to order in lazada coz it keeps on popping up my facebook, but anyway, I have learned my lesson. I saw threads complains online and I think the people who are complaining are those who paid via cc. Keeping our money in the bank for awhile will definitely give lazada free money by bank interest.

Hi I ordered an item last March 7,2016 expected time for delivery that would today 03/16/2016, i tracked my order on LBC but still forwarded to CFS which in fast i need to use the item on 03/19/2016. Now i am very frustrated and i'd like to cancel my order. Payment method is cod, order number *******. I also read many reviews that Lazada send orders late and some are cancelled. I'd rather buy an item in any store near in my location.

Why do you advertise things you can't deliver? I order something only to learn that you will not deliver it two weeks later. I need the product; I would have got it somewhere else. I'm done with Lazada.

Also, you sell so many fake products. It's an awful platform. I wish Amazon sold more products in Asia.

Don't deserve any star.

Just got 3 watches from Lazada at low price but well below expectation.

1. Misleading picture of watch.
The watch came with two holes (design) on the band but the pic didn't show any.

I will never even wear the watch

2. Lousy quality.
Try to wear on the other two watches. Need to pull extremely hard to tighten
When try to remove the pin just refuse to come out.

Although the total cost of the watches are only $28. This would had been put into better use.

3. My review of the 3 watches gone missing.

No more purchase with them.

Lazada cannot figure out a simple thing as a courier called flash express PH. Does not deliver to Cebu but they allow their sellers to keep using this courier only for orders to never arrive and we get in quotation failed delivery! We also cannot login to our account on another phone identical to the phone or device we are using right now and they cannot figure it out Lazada is going downhill very fast I think shopee will work out better for us but the only problem is their return policy sucks

This online store, sometimes they are good delivery is on time, but when it goes wrong it's hard to find help from customer service, they take advantage the weak system of our government. There is no balance between customer rights and the seller's rights, this is a commonly practiced in third world countries because the government cannot protect its citizen from abuse, and even when you complain it's just a waste of time, DTI will investigate until the end without a conclusion. I ordered hammer drill on this online store it was 3 days delayed, are they obliged to pay any compensation? No! That's why they do not bother whether they deliver it or not on time. Who is suppose to protect us from our vulnerability if I'm not it should be DTI, However, our government neglected us and they are only good to collect taxes from us and penalized us when there is a delayed on our payments. So my advice beware and be immune of this kind third world country type of service.

I had problems with multiple paid orders because the sellers were simply unprofessional (e.g. Wrong shipment, no shipment, cancellations without notice), all in less than a week. I complained to Lazada's customer and expect they'd at least advice these sellers to do their jobs right and fulfill the orders. Instead, I was told that my only option is to negotiate with the sellers. If anyone is thinking of buying from Lazada and think that Lazada will stand by them if they encounter problems with the sellers, think again.