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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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I order every week from Lazada. But plenty its fake ware and the shops after a short time close. Here a example from fake SD-cards... and I have many from that 128/256/512Giga its only a 32Giga on the stress test
I ordered from lazada a few months ago and the courier just left my package to some stranger. Luckily the stranger was kind enough to give me my package. So I contacted the courier and complained to him. He was apologetic and his reason was he had no signal that's why he was unable to contact me. So I forgave him and told him not to do it again. Then I ordered again from lazada this week **************) but this time the courier just left my package in front of my door and didn't even bother to contact me or even knock at my door. The fact that this kind of mishandling happened to me twice tells me that this is a common practice among their couriers.
I wanted to complain but I cannot reach any of their CS representative. All I've got is that goddamn bot named cleo who cannot do anything.
Now I've made up my mind that this will be the last time I will be purchasing anything from lazada since I'm not confident in how they handle their customer's packages.
Order #: 5067 7363 8986 569
Hi Sev J., we are sorry to hear that your previous interaction with us was not satisfying and we do appreciate your feedback. For us to settle this matter the soonest, you may file your complaint in this link so our team will contact you to discuss your concern; https://yida.alibaba-inc.com/o/couriercomplaint?_locale_lang=en_US#/
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
I bought a 4/6 man tent. I Clearly miss understood, perhaps it was a tent for a adult that is 4/6 of a whole adult. At best a 2 adult tent if you work at a chocolate factory. Lazarda do not police their sellers and do not care what is sold, or how the product is portrayed in the site or the various tactics used to get to buy something that is clearly useless, not as advertised, fake, counterfeit or of poor quality. Put this all together with a crack team of a tortoise delivery squad and you have a site, that with very little competition in the Philippines, behaves like a site with very little competition in the Philippines. I await the usual, lazy cut and paste response from Lazada here about reaching out etc. Nothing will change until Amazon turns up but that will not happen.
Hi Terry, we are sorry to hear that your previous interaction with us was not satisfying and we do appreciate your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. For us to settle this matter the soonest, can you provide us with the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
Lazada allows their pick-up team to cancel the promised pickp without any reason. At first, the cs kept telling us to wait. We for 5 months and 2 weeks. But the pick up team can cancel pick-up two times. And there is no way to contact any other department except the cs. That's Lazada's way to protect their staff who is taking advantage of the customers. Lazada is stealing money in effect!
Hi Sir Simon T, we understand your disappointments and we appreciate that you reached out to us. As we checked on the provided order number this was already coordinated to concerned department, rest assured that we will give you an update once we receive a feedback, in the meantime kindly keep you lines open and kindly check your emails for further notifications.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I am one of those ppl that shopped on and off with Lazada. So after a bad experience i had with Lazada in 2018, i give it a try again this year spending around 500 worth lf money buying various things. At first i was impressed by the generous amount of free shipping voucher and the cheaper price they charge but all that fall flat not long after. In 10 items i ordered from Lazada, 10 items from Shopee... my order from shopee arrived all ten but none from Lazada. One of my order were made on 29th April and until today 5th May have not move. I cant even cancel the order. Why? That explain the delayed of items from Lazada. They are using cheap economy way of shipment which if i count correctly way cheaper in shopee. You see, economy shipping which took around 7-14 days to arrive were using sea freight. Shopee charged 3.00 for this kind of services while Lazada charge flat all around 5.00. What really happen to Lazada. Are you serious in doing this kind of bussines because the way i see it, Alibaba killing it big time. To Alibaba, please dont use your tactics that only worked in China in other Asean countrys because it wont. The prove? See inside Lazada. How many ppl buying from you? Your customers are running away even you give them 50 cashaway. Once a great competitors, now you just wasted away. Better just close down.
Hi Sir Alexander s., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada has no consumer protection at all, NO WARRANTY. After countless calls and explanation for the faulty item that I recently bought, they still favored the seller. Despite of the photos and videos that I provided, as per their customer care specialist seller has the last say. It's absurd that Lazada prioritized the rights of the seller at the expense of the customer's even though there was ample proof provided that the product was defective and had faulty wiring. It was my first time trying out Lazada yet I'm confident enough to say that it will also be the last time.
Hi Ma'am Cathy S, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
No open box policy. Return policy in question. If you don't open the box you will not see the product
Hi, Sir Pol V. We understand your disappointments and we are sorry for what you've experienced.
No worries, we will document this matter. We are continuously working on making our services better. Thus, we won’t tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!
They are very rude in answering of queries! They will not reply. I attached a screenshot of our conversation as a prof of their bad customers service.
Hello Joana, we are sorry to hear that your previous interaction with us was not satisfying and we do appreciate your feedback. If your concern has a related order number, please provide it to us along with your specific concern so we can check and investigate. Rest assured that this is noted and that we are working closely with our service partners to better serve you in the future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
Lazada has great selection. However, they fail to escalate issues. I have used my credit card there for 5 years buying large items and then all of sudden it stopped working and it has been 5 months and they have not been able to locate the problem. It took reopen and reopen of the case **************) and it still does not work. After 5 years of big ticket purchases, you would think that they would look into the problem but it is like pulling teeth to get any help. So its great at Lazada to have such a selection but they fail to care if there is a problem even if you are good customer. I wrote a letter to the CEO and received no response at all. They just dont seem to care about their customers if they have a problem. Clearly an managment issue that demonstrates that customer service is very low on the priority list.
Hi Sir Gerald J., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the latest order number in your purchase history so we can check your account?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
1. Greedy - Lazada charges commissions even on returned items, and there's a random payment fee for refunds. The seller already lost money to these fees, on top of that Lazada will charge the seller for the shipping. Lazada does not care about its sellers, or small businesses on its platform. It only wants to make money on the backs of small entrepreneurs.
2. Seller Center SUCKS - You can't talk to a human, not even their hotline. Everything directs you to either a useless bot or a form, which has predetermined topics. You can't ask about something unique to your situation. You feel lost and helpless on their portal a lot of times, asking yourself questions that will never be answered.
3. Their drop off points suck - 4 our of 5 drop off points are either no longer active, has a broken scanner (which has been broken for months), no lock, no supervisor available to scan, or some other bizarre situation that makes you wonder where sellers are dropping off.
Hi Sel S., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know your Shop Name and Seller ID?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
On Dec 12th I purchased a ziaomi mi 10t. On Dec 18th I received a Vivo V19 vietnamese phone instead of what was purchased. An immediate return/refund was filed. Over 16 Customer Service Chats and with a LAZADA SOFTWARE Failure I am being told the case is between me and the fraudulent Seller. This fraudulent seller is STILL active on Lazada which makes Lazada complicit in any further fraud/counterfeit transactions that occur (Criminally complicit) The seller does not respond to either myself or Lazada and waited to deny the return of the package until delivery was attempted. I will soon be filing a criminal complaint against the Seller and seeking Civil damages against Lazada.
Hi Sir norman n., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada cannot figure out a simple thing as a courier called flash express PH. Does not deliver to Cebu but they allow their sellers to keep using this courier only for orders to never arrive and we get in quotation failed delivery! We also cannot login to our account on another phone identical to the phone or device we are using right now and they cannot figure it out Lazada is going downhill very fast I think shopee will work out better for us but the only problem is their return policy sucks
Hi Kevin, we are sorry to hear that your previous interaction with us was not satisfying and we do appreciate your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. Rest assured that this is noted and that we are working closely with our service partners to better serve you in the future. We hope for your understanding and consideration. If ever you'll be needing assistance in the future, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
The worst online shopping platform in the whole world. Everyone can sell every trashy stuff. I bought a grey husband pillow that looks neat and clean but what i received is just trash. I don't even recognize it.
Hi Sir/ Ma'am chi V, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Do not order items that are easy to break. I ordered a chandelier and it was delivered all smashed and broken.
Hello James, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
Had a bad experiences a couple of times but I've used Lazada hundreds of times. Overall I'm very happy with them.
Hello William, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
They sold us a defective product and made it excruciatingly hard to simply request a pick-up for its return. We took 4 hours trying to convey to their chat-agent that we are in the middle of a pandemic and being seniors and people with health risks we could not go out to return the item, but they kept adding layer upon layer of hassle in just requesting for a simple pick up. This company has no heart and should be closed down. I would pay 10x the price I paid for the item, just to buy it from their competitor.
Hi Sir Sensen F., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Lazada is a big help for me. Effortless shopping specially now that my husband is disabled due to accident and im working abroad.
Hello Elsie, thank you so much for the support as well as for sharing your feedback with us. Lazada takes pride in giving priority to its customers and looking after their needs. We always strive to exceed our customers’ expectations and meet their requirements.
If there is anything that we can do for you, please don't hesitate to communicate with us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
Ordered 4 45liter water containers for my relatives in Phillipines.
They recieved a package of tissue paper. Order# **************
They want me to get seller to ok a refund. This was not an accident
This is fraud. Seller did not reply to chat. Service people no better than
Their robot chat. Now I cant even log into lazada, they say they are sending
Code to my email to log in but they don't send code
Hi, Daniel D., we are sorry to hear that your previous interaction with us was not satisfying and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know your registered email address?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
I use this card several time out of the suddent payment fail or decline i had to use another one, but that card i use before work like 20 time out of the sudden it was not i check with them said there is no problem at all. No i will have to stop helping my fellow in PH bcuz customer services in lazada is ne of the worst service i use in a long long time yo basically can't talk with anyone out there, and their solution is just try another card.
Listen if i wanna use that card that already work multiple time i wanna know why out of the sudden you block and stop blaming our visa card bcuz there is nothing wrong with them.
Always the same problem with them.
Hello Michael, we are sorry to hear that your previous interaction with us was not satisfying and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know your registered email address?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!
I buy one phone present for my fiancee. When she received the box to her great surprise when she opened it she found a stone inside. I contacted LAZADA and they asked me why she did not get a video when she opened the box... how could she understand that there would be a stone inside to get a video? I try to communicate with them for a refund... I try to communicate with the shop and the Seller... NOTHING. Big resilience for an online company!
Hi Sir ANASTASIOS S., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+, LIVE Chat is available from 8 am-5 pm Mondays-Fridays. Regards!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sir Gino K, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!