I paid over 16,000 for a 65" Samsung Curve TV with "free sound bar". After receiving a message from Lazada customer service saying they won't accept COD and for us to send it via M'Muehler. We sent the money and the TV never got delivered and no money back! We have all the messages from Lazada and they refuse to reimburse us our money. I refuse to ever use them again.
I was searching a product online and sort of want to buy it. Though the problem was i could not find a local seller for it. Then i remembered i have a lazada account. Loged in, checked the product and to my surprise. It was available for cash on delivery and at a low price too. Very low... seems sketchy. But anyways i tried lazada out. Lets hope good things happen after this: D
Might update after receiving the item with the expected date of 5-26-17
UPDATE: Item received :D received a day early too :D also in good condition :D thank you LAZADA :D
Hi MarkEugene T., we are glad that you have found the item you want on our website. By the way, we will make sure that it will meet the committed time frame for delivery. Please let us know if there is something that we can do to assist you. ~ Spencer
I ordered an item from Lazada which they cancelled as the wrong price on the web site. As I had already paid for it even under Vietnamese law the ownership off the goods passes to me and the terms and conditions do not apply.
Sometime ago I put this in the hands of DIMAC Law firm. Who have written to Lazada and they have not replied. They have also tried to contact the CEO but yet again this is being ignored. Is there any explanation why before I instruct my Attorney to take this matter before the courts?
Hi Chris W. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.
Di updated ang account no notifications na nareceived na nila ang returned item you have to follow up pa. Waited a month for my refund. Super disappointed. Iba iba ang suggestions ng agents when it comes to return policy ng overseas product
This site is awful, there authorizing thieves to order with stolen credit card.
I had this problem with them, they stole me 700 euros with 5 orders. When i sent them a message, they told me "we don't cancal the order". It means that when they know that an order is made with stolen credit card numbers on their site using non secured mastercard payment, they are not helping the people but are helping thieves...
Hi, Pascal. We believe we have already addressed this same concern with your post at pissedconsumers.com. Let us know what else we can do to help you. Good day!
I just want to ask, can I return an item that was shipped from abroad?
And I also want to ask, can I return an item that is not available on cash on delivery?
Because I'm having second thoughts about buying an item that is not available in cash on delivery, that I might get fraud and that I would have no chance of getting my money back.
Hi, Gerard. Yes, all items can be returned to us provided that it us covered by our Grounds for Returning an Item. These are: if damaged or defective, item not as advertised, if we have served a wrong item, missing item/parts, Website error (information/image/price) and/or if item does not fit. By the way, we have 7 days Returns Policy for items handled by MP and 14 days for Retail items. Should you have concerns other than this, please feel free to contact us again. Thanks!
In the picture it is very beautiful but when they delivered it. Its totally bull$#*!! I bought a dress in the picture shown a beautiful one. When they delivered it it is very different from the one in the picture. FAKE!
Hi Ley c., we're sorry for that matter.If you received a not working or if you have any concern about the item. You may return the item to us for us to process your refund/replacement. You may follow these steps on how to return your order: If you have Lazada Account, you may:
1. Log in to your account
2. Go to My Orders, look for the item and click return
3. Fill out the return form
4. Print return form OR write the Return number
5. Pack the item with the complete package, together with the sales invoice, inclusive accessories and attach the return label or write the Return number
6. Send to Lazada Warehouse (via LBC/2go express for free)
Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. You actually don't need to place any address on the item, just write the order number or return number on the pouch. Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH.You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Thank you so much.
I order few items from lazada. I paid everything online for shipping, standard shipping fee is 119, it went okay for the first few orders, the rest is just pain the A's... I have to contact them each time for my orders, They keep telling you that this will never happen again, and again and again. Im just wating for few more orders now which are already lete. I will never buy anything from this store ever again. Even if its free..
Hi jon c., we sincerely apologize for this inconvenience. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
I have chatted with one of their agents named Mae - E. She was very rude, all she knows is reply with canned messages. She is so rude that she ended the chat while I was still complaining. They canceled one of the items from my order. The reason why I order all of them is to prevent paying shipping fees. Mae - E told me to reorder, and pay for the shipping. What the. The worst and rudest customer service ever.
Hi Krylle S., we are sorry to hear that. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Good day!
Lazada should review the terms and condition etc. before they required to order at least 2k in order to have a free shipping fee it depends on what item you order. If you order heavy thing they probably charge you more though that is acceptable but recently, they will charge you a shipping fee per item. Like for example, they usually charged me for 136 pesos in my location. I ordered 10 selicon mold for baking tools.the amount of item that i order is 100 pesos so that is 1,000 and then they also charges me for the shipping fee of 1,360 pesos. What the HECK lazada? It is list than 1 kilo and now they are charging me that amount. It looks like a scam. I am a regular customer in the past but not now. Really feel bad about their new sitting.
Hi dyslou z, may we have the item name or the SKU of the item you are referring to for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
Going on for 6 days now After many times trying to get in touch through chat and email only getting stupid automated replies in my email i got a txt from lazada offering shop credit within 4 hrs yesterday, i sent the reply txt back 24 hours later i still have no credit tried 3 times to chat to CS ha ha got timed out the last reply i got from lazada here they said my packages were on the way do they really have any idea what they are doing order #*******
Hi graham o. We apologized for what happened on that. As checked on our system, this concern has been coordinated and kindly anticipate delivery of 4 lacking items since the seller of the item already sent it last Friday, May 19,2017. For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only and Facebook Direct Message - live chat from Mondays to Fridays, 6 A.M. until 12MN and weekends, 9am to 12MN. Thank you.
Please cancel my order, I order it yesterday and i cant find the cancel button. I have a problem about money and i cant afford it because I accidentally lost my money. My order number: #******* please cancel it
Its so good nothing can bet with this online business, everyone loves it. Thats all. Its so good nothing can bet with this online business, everyone loves it. Thats all. Its so good nothing can bet with this online business, everyone loves it. Thats all.
Hi Pearl C., we are glad to have served you and thank you for taking the time to provide us your feedback. This fuels us to further push ourselves to provide the best online shopping experience for our valued customers. If ever you'll be needing assistance in the future.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
January 26,2017
Dear Sir/ Ma'am,
This is in regard to my returned items RN*******0101 (2 items - Magnetic Therapy Posture Back Shoulder Corrector Support Belt -Order # *******) Date of return - January 23,2017.
Recently we bought this item for we are confident we'll be given the right size and quality. Only you did not send the right size.
Please speed up your reimbursement.
Thank you!
Mrs. Judith S.
We're sorry to hear about what happened, Judith. Upon checking, your concern is already on our refund's queue. Please be informed that refunded amount will be posted on your account 5-15 banking days if you used a credit card and 15-45 banking days if you used debit card. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
I just ordered online, a mountain bike worth 7,200 php which is used to be 14,000 php. It will be delivered to today and it will be COD payment type. I hope they are selling genuine products. Shifter is advertised as Shimano, top of the line product. Haist
Before I ordered I checked with seller if there's stock, got back to me with 3 available stock, I ordered 3 and was told there's only two left and offered a different third item, A different variety doesnt hurt so I let it pass, its been a week and it's not being picked up by courier. We cancelled and re ordered but the problem was the refund. I can only re order one so I did thinking my tracking number is bugged. Same issue with the courier! I cancelled this too because I lost faith in the seller and now I'm suffering trying to get my refund on the 3 orders I placed and the one new order. 1-3 business days after cancellation, it's been two freaking weeks and cancellation still hasn't been processed!
Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!
Be very careful in buying with lazada because you cannot return it. I bought a recliner sofa chair from them, then returned it cause my mother is not comfortable with the size. Lazada rejected the return after sending it back the next day. So, be very careful in buying with lazada, Other stores, you can even return it anytime you are not satisfied.
Hi Randy S., please be advised that we accept returns but limited to some Acceptable Return Reasons like Damaged item, Defective item, Item does not fit, item is not as advertised, wrong item delivered and Missing parts/item. It all can be found through this link; http://bit.ly/2soDX92. Please do not hesitate to contact us if for assistance. Thank you.
Can you please check where is my order now? Please i really need it badly and the tracking no. Of the shipping just says on intransit its been 3 days now since the status on lazada changed to shipped but can you please give me the exact details of my item? Tracking no. ******* THANK YOU!
Thanks for reaching out to us, Kent. As per checking, you ordered for an IMPORT item. For this we have a standard delivery lead time of 20 - 30 calendar days. But yours will be delivered on or before 10-Sep-2016. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
I ordered something and it was supposed to arrive on Aug 17-18. Those days came but the order didn't arrive, still I waited patiently everyday. 2 weeks have passed, My order has arrived. I immediately opened it in my room hoping to get my wanted item but instead a wrong item. It was keychains that was worth below P100 compared to my order that was more than P800. This is my first complaint and I'm hoping I won't get another.
Im just curious about the versace bright crystal for women 90ml it cost so cheap its only 2,999 peso. I bought same brand but 50ml here in toronto cost $92 w/c is 3500peso. May i know where your product came from?
Hi anne a., please be advised that we have local and international seller of this item and price may change without prior notice. Thank you.
Overview
Lazada has a rating of 1.4 stars from 1,613 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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Hi Greg H. We are very sorry to hear that this happened. We will make sure to raise your complaint right away, but we regret to inform you that we will not be able to grant you a refund since you transacted outside of Lazada.
When paying through Cash on Delivery, we have a reminder for our customers on the checkout page that full payment is done only directly to the courier and that no partial payments are required. For this reason, we cannot process any refund. You may also report this matter to the following department. Lazada will provide all the documents needed to help you with this: Cybercrime Division Taft Avenue, Manila Tel: (632)523-**** to 38 local 3454, 3455 Email: ccd@***. gov.ph Philippine National Police PNP-ACG Operations Center Camp Crame, Quezon City Tel: (632)414-**** Fax: (632)414-**** Email: info@***. pnp.gov.ph DOJ Office of Cybercrime Padre Faura Street, Ermita, Manila Tel: (632)521-**** and (632)524-**** Email: cybercrime@***. gov.ph For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, YouTube, and Google+, LIVE Chat is available from 8 am-5 pm Mondays-Fridays. Regards!