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I paid over 16,000 for a 65" Samsung Curve TV with "free sound bar". After receiving a message from Lazada customer service saying they won't accept COD and for us to send it via M'Muehler. We sent the money and the TV never got delivered and no money back! We have all the messages from Lazada and they refuse to reimburse us our money. I refuse to ever use them again.
Products used:
Didn't receive TV and had to buy another TV from S&R.
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Greg H. We are very sorry to hear that this happened. We will make sure to raise your complaint right away, but we regret to inform you that we will not be able to grant you a refund since you transacted outside of Lazada.
When paying through Cash on Delivery, we have a reminder for our customers on the checkout page that full payment is done only directly to the courier and that no partial payments are required. For this reason, we cannot process any refund. You may also report this matter to the following department. Lazada will provide all the documents needed to help you with this: Cybercrime Division Taft Avenue, Manila Tel: (632)523-**** to 38 local 3454, 3455 Email: ccd@***. gov.ph Philippine National Police PNP-ACG Operations Center Camp Crame, Quezon City Tel: (632)414-**** Fax: (632)414-**** Email: info@***. pnp.gov.ph DOJ Office of Cybercrime Padre Faura Street, Ermita, Manila Tel: (632)521-**** and (632)524-**** Email: cybercrime@***. gov.ph For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, YouTube, and Google+, LIVE Chat is available from 8 am-5 pm Mondays-Fridays. Regards!