Please cancel #*******. I've been cancelling it for days, yet it is still being shipped. The order has been doubled and I can't cancel the other one. I only have money for my first order. Please cancel it immediately. Thank You!
If I search for something I get thousands of hits and only a small percentage of them are correct. But I have to look through pages and pages to find nothing. They seem to think if they offer a million choices they increase their chances of making a sell. I have complained for years but they still have JUNK for their search engine.
Thank you for bringing this to our attention, Alan L. In the meantime, you may clear your cache and cookies, refresh your browser or reinstall your app and try to search an item again.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
It's nice in lazada but sometimes more of the seller in lazada was gave a not good item. There's have a lot of fake seller they give a damage item to consumer i hope before lazada accept seller they really know if it's good or nice seller
Hi Mark J., thank you for taking the time to provide us your feedback. We hope for your understanding and consideration. We will also be taking note of this incident to better assist you in the near future. Thus, we won’t tolerate any untoward incidents to happen again. If ever you'll be needing assistance in the future. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
This has reference to the refund of my payment for the defective cellphone I purchased for my son in Lazada.
After 2 months, I haven't received the refund. Please Lazada, improve your customer service!
Hi MaryLyd, please provide us your order number so we can look into this. Thank you for your patience and understanding.
I am trying to order a lamp worth 198.00 Wow? The shipping fee is worth more than the worth of the item. No more free shipping even if my order is worth 5,000 pesos. I have a screenshot of the computation to prove it! Screw Lazada!
Hi Gypsey W, may we have the item name so that we can check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Before i am disappointed of the items that i had purchased. But now i received the item in good order and i wasn't expected that it wiil arrived beforehand. I'm happy and contented about the quality now as well as the price. Thank you so much for being punctual and having a very polite delivery personnel. Keep it up lazada. More power to all of you.
I returned my item with the new tracking number **************. I am not sure if I will still received my replacement. Please monitor this Lazada. I still trust you. Will I still need to send that tracking number to you on my email address? Thanks!
Hi Jenny, we assure you that you will be notified once we received your returned item and evaluated. Thank you.
I did a lot of research enable to connect with you but can't find any. I tried to follow the instructions on your site on how to cancel but there's NO CANCEL BUTTON there! Please cancel it for me, I believe it's still doable since the order has not yet shipped. Thank you so much.
This is Lazada CSR email last December 29,2016. Until now, i'm still awaiting for my refund.
"This is in response to your previous correspondence, (#*******).
You may reply to this email for further assistance.
Kristine, Dec 29,5:56 PM HKT:
Hi Jose,
Good day.
We are sorry for the inconvenience that this may have caused you. Please be informed that your refund for your order number ******* is already in process and your refund via Bank transfer may take 3 to 5 banking days. May we suggest to coordinate this to your issuing bank.
We hope for your utmost understanding regarding this matter.
To know more about refund, please refer to this http://www.lazada.com.ph/helpcenter/returns-refunds/#answer-faq-return-ans.
Best regards,
Kristine | Customer Service | Lazada.com.ph"
Hi Oker R., please be advised that we are trying to call you several times. However, the contact number on our file was unattended. By the wa, we apologize if your refund took long to process but no worries since we already coordinated this matter to refunds team and giving you an assurance that it will be processed and completed within the day. We will try to call you back within the day once successfully deposited so that you can also check it. Please make make sure that your line is active. Thank you.
I just want my item, I paid and you confirmed the stock is at the warehouse already is ready to be shipped. Why am I still receiving a cancellation email? Just send it to me, alright? I wanted my camera for Christmas! I ordered it since 13th Dec 16.
We're sorry for that June C. May we ask for the order number so that we can check it?
Please, may I receive the item within this week?
The delivery schedule is December 26-31,2016. Please do not let the package be delivered beyond this date, I need it badly before January 1,2017.
I intentionally chose the item because its delivery date fits exactly for my needs. Please, please, please, please, please.
By the way, thank you for the immediate reply the other day.
Order number: *******
Hi John, as checked, it is currently on process and now ready to ship. However, we still advised to please anticipate delivery of item since as per our standard delivery time frame, it may take within 5-12 calendar days for delivery outside Metro Manila. You can read more about Shipping at http://goo.gl/RoRVij. Thank you.
No way to know current shipping status aside from the one in the app. It has been stuck in shipping for almost 1month. Careful because they sell china phones/counterfeit items. It has happened twice now. Will no longer order from lazada.
Hi, please be advised that aside from the one on the app, you can also trace your order like the tracking tools of LBC, 2Go, Air21 and other courier. By the way, can you please provide us an your order number so that we can check it?
I want to cancel my order ******* because i already ordered the same items. I have received the cancellation approval, yet i also received that it was shipped. Please Lazada. I don't want to pay twice the money i have.
Hi Cristel, we're sorry to hear that you want your order to be cancelled. We checked your request and confirmed that it has already been coordinated to our respective team. You may now consider this order cancelled. Thank you!
Before I started ordering at Lazada. I checked for reviews from other people and OH MY GOSH ang daming negative feedback! I was nervous, but I went to order my contact lenses there. To my surprise, everything went great. Fast delivery, and my item was not damaged. My trust was gained and I ordered three more items. One of them came earlier than the other two, even before the date stated at the website! I was so happy that delivery was so fast. I should be expecting the other two items to arrive at May 17-20, but I will be receiving them right now!
Really fast delivery, I love it! They always maks sure you are informed if your items are still being verified or are already ready to go. The quality is good, just what I expected!
HiAnasel M., we are so glad about it and we really appreciate that you loved the item. By the way, we are looking forward to see more orders from you. More power to us. :)
I have been a patron of Lazada for more than two years now. But last time I was planning to buy an item, I was shocked that the shipping fee has skyrocketed. Before, once your order reaches 2,000, shipping fee is free. What has gone wrong with you Lazada? You made a terribly wrong move, you just lost a loyal customer. To the idiot that came up with that idea "Shove the shipping fee up your $#*!!"
Hi Aivon J., please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
It's almost three weeks now since i returned the item, but i didn't receive yet any refund or update. They told me to wait for 1 to 2 weeks but until now, i never receive any. I tried to reach their contact number, but nobody answers the line even though I've tried dialing it for how many times. I am worried now if i can get my refund or replacement or my money will just gone that simple. Tsssk. Very disappointing!
Hello again, Johnreil. After coordinating your concern with our Return's Team, we have completely refunded your payment for this transaction. We'll be sending the details to your email address saved on our system within the day. Good day!
Will purchased a fujidenzo washing machine but shocked with the shipping fee of 2600+ why lazada did this kind of thing? Before it was just 500+ only on our area but it triples now. We buy online to be convenient but it was way to much the cost of shipping fee of lazada today, its like the mall is much more cheaper now.
Hi Christine T, please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. Good day!
I always did online shopping at Lazada and many of the orders I've placed since the past year arrived on time, never have I experienced that the expected delivery date was not met, well, until now. I ordered a Logitech M170 mouse which was on sale on November 20, along with other items, which arrived barely 2 days after I placed the order. The only thing left to do was to wait for the Logitech mouse to arrive, which was I think the first item I checked out in the order that was processed. Until now, I haven't got an email telling me that the item was gonna be delivered. So I'm stuck on waiting for the item to arrive.
When I came back to the My Orders page, I was about to click on the Logitech M170 product info, but was surprised to find out that the product information cannot be retrieved.
So what should I do? I can't just sit here and wait for an email to arrive. I want to get it cancelled so I can order another item.
We're sorry to hear about that Kurt G. By the way, can you please provide us an order number so that we can check it?
Lazada! I just received my Sony extra bass headset yesterday and when I used it the sound was so horrible and it was not balanced, the right side of the headset was louder and the left side was the opposite. I had to return it and get a replacement of another item not the same one. Is it possible to order another item that cost a higher price and I will just add the remaining of it?
Yes you may do that, Ej K. May we ask for the order number for this concern so that we can give you an update? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. Good day!
Should I buy or not? I tried itruemart and they were legit and so satisfying but they are closed now. And I wanted to buy online because the items in the SM Sanlazaro are overpriced fake specifically at the fourth floor where the gadget items located such as earphone and sd cards. Anyways these reviews from lazada is about 70 percent bad, omg. Now, where can i buy original items here in the Philippines? Fk
Hi Gilbert K., please be advised that all of items on our website are legit. However, if you have concern on your order, you can return it to LBC so that we can conduct an evaluation. Please refer to this link http://www.lazada.com.ph/helpcenter/ for your reference. Thank you.
Overview
Lazada has a rating of 1.4 stars from 1,612 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 804th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for letting us know about your concern, Faye. Please be reminded that we only have 6 hours to cancel our orders after it has been placed. After the given time has lapsed, we suggest that you may just call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays@ 9am - 6pm using the same link. But no worries, we'll take note of your cancellation request. Good day!