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This is Lazada CSR email last December 29,2016. Until now, i'm still awaiting for my refund.
"This is in response to your previous correspondence, (#*******).
You may reply to this email for further assistance.
Kristine, Dec 29,5:56 PM HKT:
Hi Jose,
Good day.
We are sorry for the inconvenience that this may have caused you. Please be informed that your refund for your order number ******* is already in process and your refund via Bank transfer may take 3 to 5 banking days. May we suggest to coordinate this to your issuing bank.
We hope for your utmost understanding regarding this matter.
To know more about refund, please refer to this http://www.lazada.com.ph/helpcenter/returns-refunds/#answer-faq-return-ans.
Best regards,
Kristine | Customer Service | Lazada.com.ph"
Oker R.'s review of Lazada earned 2 Very Helpful votes
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Oker R., please be advised that we are trying to call you several times. However, the contact number on our file was unattended. By the wa, we apologize if your refund took long to process but no worries since we already coordinated this matter to refunds team and giving you an assurance that it will be processed and completed within the day. We will try to call you back within the day once successfully deposited so that you can also check it. Please make make sure that your line is active. Thank you.