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I ordered an item from Lazada which they cancelled as the wrong price on the web site. As I had already paid for it even under Vietnamese law the ownership off the goods passes to me and the terms and conditions do not apply.
Sometime ago I put this in the hands of DIMAC Law firm. Who have written to Lazada and they have not replied. They have also tried to contact the CEO but yet again this is being ignored. Is there any explanation why before I instruct my Attorney to take this matter before the courts?
Chris W.'s review of Lazada earned a Very Helpful vote
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I seldom had problems with lazada's delivery service before. However, in the past few months I...
Hi Chris W. We're sorry to hear what happened on that. By the way, can you please provide us an order number so that we can check it? For further assistance, you may also send an email through this link http://goo.gl/VZnssM. You may also connect to us via live chat on the same link. They are available from Monday to Friday from 9am to 6pm only. Thank you.