Kohl's

I made an online order and they charged my card but the order stayed cancelled.
And now they are not refunding the amount saying that they have not charged.
When I checked my account the amount was deducted.
When I contacted the customer care they are not even understanding what am I saying.
They say that they have refunded when my bank account does not show it.
Bunch of incapable people sitting in the customer care bench. They just say what they taught about and not seeing what is happening

I contacted the bank and bank is asking for a confirmation from Kohls on the refund made so that I can get the amount back, but Kohls is not giving that as well

I would give my local Kohls store a 5. I love to shop there, and I especially love getting Kohls cash. However, their online ordering system is a disaster, and I would give it a 1. Wrong items sent. Items not received. When I went into the store to try and resolve an online problem, I was told that the stores and the online are two different systems and the store cant help me with online problems. So, I will continue shopping at the store but will not order online again.

I tried shopping for 5 items online. One item was cancelled and several were shipped to the store. Several items were shipped Smart Post which is a fancy name for USPS which is the slowest way to ship anything. I am still waiting for the last item which I placed 2 weeks ago. I never shop@ Kohls and this latest adventure has cemented my vow that I will NEVER EVER shop at Kohls online or in store again. In my personal opinion, Kohls is by far the worst place to shop compared to Amazon.com where I usually do all my shopping.

Today myself and my daughter stop at Kohl`s on Lohr Drive in Ann Arbor, MI to return an item and buy things for my son. We went to the customer Service for returns. We waited in the line for our turn and the associate took my return and check out my items. When my daughter wanted to check out her only item SHE (the associate) throw away in my Daughter face the item and she( the associate) said that to us that she has a line waiting. She refuse to serve my daughter, her behavior was unacceptable and the associate was prejudice. I hope her authority will make her accountable for her actions and fired her.

Ordered 14 individual toddler items.
9 were in store pick ups
1 was shipped individually
4 were shipped together.
The 4 shipped together went astray
Originally delivery was supposed to be Nov 18th.
On Nov 19th when I didn't receive item I tracked it to New York.
The package went from CA to NY & by passed IL where it was supposed to be delivered.
Next delivery date is supposed to be Nov 23rd.
Nov 23rd came & went no package
When I check status the tracking has stopped on 23rd with no updates.
I called customer service
The young man's response
Oh well, hopefully you'll get it
Not our fault if you don't.
If you lose your kohls cash & don't receive your order this is not our problem.
I asked to speak to a manager
He put me on hold for 18 minutes & I realized Kohls is a pos company & will never do business with them again

I mistakenly order same items 2x's; I immediately canceled; sent info to Kohls; I have email from them on 7/15 saying order successfully canceled. Items are heavy I am elderly they want me to carry the items back to the store. This was their error and they would not arrange a pick up. I know I will never look at Kohls.com again

Well I'm not impressed with this store, I got something for Christmas and I went and return it for credit for the store the lady gave me store credit for $37.46 she put it on a khols card for the store when I went to use it in the vallejo store there was nothing on it and because it was a gift exchange I had to pay for it. People make sure your cards have the money on it and keep the receipt. Shady

Kohls has good quality brands at very good prices. Their items go on sale quite often. They keep making come back to shop again and again with loaded coupons that are irresistible and difficult to pass on. They literarily pay you with an invitation coupon and free money to come back and shop with them if you stay away for too long. Their agents in-store are nice and helpful.

I must share an awful experience with Kohl's. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected... from an account that managed to go through when they took double for the late fee and interest! Hmmmmmmmm I have paperless billing, but they sent a letter notifying me of the payment issue 4 days later through the U.S. mail so there was no chance I'd get it before the due date... wouldn't you think an email would be the way to communicate for a paperless account? And why a confirmation code for the payment if it was an "invalid account number"? They couldn't answer any of that and couldn't waive the fee, but would credit it to my account later if they decided it was appropriate. As I will never shop at Kohl's again and closed the account, a credit does me no good! Beware of Kohl's and their SCAM billing processes!

I simply do not even want to give them 1 star. After 7.5 years they closed my account for no reason. With this virus outbreak I was trying to buy new bedding on kohls.com. After calling multiple times within the last 2 weeks (couldnt wait longer then 45 mins each day trying to get through) I finally got through today at 550am AZ time only to find out my account was closed. They said oh u need to reapply online. Not only is this ridiculous it also effects my credit (not much but it does for longevity of credit history) with a high score and not many credit cards it bothers me as I take pride in my credit. I went with AMEX, got approved and even got my new cc number within 5 mins. Way quicker then just trying to call Kohls to find out why my CC didnt work which was a waste of time anyways since they closed my acct.

I was attracted to Kohls and their online site during their Black Friday sale. In the store I got a great price on an expensive silverware set but the line was definitely not worth it. I hopped online thinking it was better and needing to use my new Kohl's card but it was an even worse nightmare than in the store.

I never received my first order. I called to explain what happened and after a lengthy apology and supposed fix, they put another order in for me. They said I wouldn't be charged but yet they charged me for my second order while keeping the first order. I received my order this time but I also received someone else's order! They didn't want to take it back to resend it to the poor customer who actually ordered it.

From then on I washed my hands of Kohls. The site is a nightmare and the experience is even worse because you don't even know if you will receive your order or be double charged! I'm definitely sticking to my go to clothing store sites.

MY FAV is their collection by the girl that used to be on LAGOON sumthing. Damn. Cant think of her name. And J Lo's brand is in KOHLS also. Ohh Lauren Conrad... yes. Her shoes are supa cute. And obviously J Lo's brand is hott... and one more person Oh yeah Vera Wang (Well Simply Vera Wang)... good stuff... and highly affordable. In my opinion... and god the sales... OMG... the sales makes u want to move in their store. Lol They give May's a run for their money... not saying I compare the two in THAT way. Because it is too diff levels. But hey... a sale is a sale... lol LOVE KOHLS

Purchased items on Nov 26.2020. Only got half of my order. Lost in New Jersy. No way to track. ASked for a credit company refused, said it was a covid issue. Worst company i ever bought items from. I then purchased the items from Amazon, got the itemsin 3 days. No one really cares, said a credit would be issued sometime after Christmas, Your company can call my grandchildren and tell them why their christmas gifts did not arrive. Kohls will soon go the way of Sears,
Kohls is next. Why doesn't the CEO of the company call his customer service line and fire the Customer Service Manager,