R L.

I was attracted to Kohls and their online site during their Black Friday sale. In the store I got a great price on an expensive silverware set but the line was definitely not worth it. I hopped online thinking it was better and needing to use my new Kohl's card but it was an even worse nightmare than in the store.

I never received my first order. I called to explain what happened and after a lengthy apology and supposed fix, they put another order in for me. They said I wouldn't be charged but yet they charged me for my second order while keeping the first order. I received my order this time but I also received someone else's order! They didn't want to take it back to resend it to the poor customer who actually ordered it.

From then on I washed my hands of Kohls. The site is a nightmare and the experience is even worse because you don't even know if you will receive your order or be double charged! I'm definitely sticking to my go to clothing store sites.

The owner Tony Goo had promised me my dress by the date given (April 2013). He said no problem and even agreed to make me a corset based off one of their dresses if I can get my payment before their Spring Festival (Feb 6th). I paid for one on Jan 28th and the other Feb 4th, days before the festival. He had promised me it would be expedited then among the other dresses they received.

The months go on on and I never hear anything until April comes around. After the date given, I finally hear that they are no longer able to do the corset nor and the dress was still being worked on despite being promised it would be finished by the date given. Tony promised me I would receive a refund on the corset since they can't finish the beading (he gave a song and dance about their beading vendor no longer providing said beading) and finally sent pictures around mid to late April of the dress.

It was hard to see and I was iffy about the dress but Tony promised me it would look much better in person. When I received the dress, it was nothing like the picture I provided. There was black thread weaved into the dress, a sewing pin left in the folds would I could have gotten stuck, some weird purple dye on the dress and a horrible smell from the material.

I contacted Tony but he stuck to the fact that I OK'd the pictures and he thought he was beautiful work. Great but I paid for the dress! Shouldn't it matter to me whether it was what I ordered or not? It wasn't at all what I ordered and the dye, the pin and the smell were not discernible from any pictures. He ended up blaming his workers for smoking and slacking on their job after hours (Seriously, who allows that to happen around gowns?!)

Tony promised me a refund on the corset and (after pulling teeth) a partial refund on the dress. To this day I haven't seen either one and the emails always have an excuse for delaying the refund (always a holiday or some accounting mumbo jumbo he has no control of, even though he is the owner of the company).

I can't recommend this vendor at all to brides. You will lose a lot of money and you will not receive any refund because Tony Goo the CEO will think he has created the best dress ever and will stick to that no matter how much the dress is defective. Even when he promises you a refund, he will delay it enough so that you can take no recourse from anywhere. Like a bad boyfriend don't be fooled by the sweet talk in the beginning because you will definitely be paying for it dearly in the end! It's just horrible that a company like this preys on brides during their special day.

Update: After a certain amount of heavy teeth pulling, I received only half of a refund. The owner still refused to acknowledge the pin left in the dress, the mysterious smells and the stains that were left on the dress. He also refused to acknowledge the potential dangerous situation of a bride getting stuck by the pin and just chalked it up to me being unhappy with the dress. I heavily advise brides to go elsewhere for their gowns.