Thumbnail of user lisal682

Lisa L.

Contributor Level

Total Points
164

2 Reviews by Lisa

  • Kohl's

2/13/20

I must share an awful experience with Kohl's. I had a $15 charge for my February bill. I paid the bill not only on time, but early, and in return they robbed me of $16 for a late fee and interest charge because they said the payment was rejected... from an account that managed to go through when they took double for the late fee and interest! Hmmmmmmmm I have paperless billing, but they sent a letter notifying me of the payment issue 4 days later through the U.S. mail so there was no chance I'd get it before the due date... wouldn't you think an email would be the way to communicate for a paperless account? And why a confirmation code for the payment if it was an "invalid account number"? They couldn't answer any of that and couldn't waive the fee, but would credit it to my account later if they decided it was appropriate. As I will never shop at Kohl's again and closed the account, a credit does me no good! Beware of Kohl's and their SCAM billing processes!

  • Spectrum

9/22/19

If I could give zero stars, I would! In our area we are stuck with them because they are the only ones to offer cable TV. I put up with it for way too long and finally canceled my account. I was told when I dropped off my equipment that I had no further charges and then I get a bill for a full month of service. When I contacted them, they did not uphold what the customer service rep at the physical location told me and said they apologized for the "miscommunication". The last time I checked a lie was not a miscommunication. The person I was speaking with could tell I was extremely unhappy and showed their lack of customer support by responding with asking me if I wanted to pay that bill right now. I will NEVER have spectrum in my home again, they are scam artists that only care about money and not customers. I keep reading about all the people who were charge for a full month without any service after cancelling; this is quite a scam they have going! SPECTRUM=SCAM! Building my own package with other providers is still 50% of the price I paid spectrum. If you don't already have it, don't get it! The bill continues to rise and they lie about pricing. I would have no tv, internet or phone before going back!

Lisa Has Earned 4 Votes

Lisa L.'s review of spectrum.com earned 3 Very Helpful votes

Lisa L.'s review of Kohl's earned a Very Helpful vote

Lisa hasn’t received any thanks yous.

Lisa doesn’t have any fans yet.

Lisa isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user ginay85
gina y. reviewed Kohl's
3/22/24

I'm in elderly woman and I work 6 days a week to make ends meet. I bought a dress and when I...

Thumbnail of user louieawest
Louie W. reviewed Kohl's
2/6/24

The store manager in El Paso has a huge neck tattoo, red strawberry hair and she is painted out...