Kohl's

I used to be an avid Kohls.com buyer, but after being a loyal return customer for two years, I am noticing that the offerings in women's clothing seem to be the same thing over and over. The same styles just in different colors.

For this reason and no other, I moved on to other online retailers of women's clothing. I recently went back on line to see if anything has changed and unfortunately, I am still seeing the same styles, same clothing lines and not much new at all.

Kohls it is time to freshen up your offerings and get in some new clothing lines. On the plus side, they often have great sales, great discount codes available and good delivery service. Also the ability to return online purchases to the store is a big plus!

I have ordered many items from Kohl's. Only had one problem, they shipped a pair of boots that were supposed to be size 9, box said size 9, but boots inside were size 8. I believe it was a manufacturer error and not Kohl's fault. I had an awful time trying to sort it out and reorder the correct size because everyone I talked to by phone was foreign and I could not understand them nor could they understand me. I talked to four people before I could get the order straightened out.

Let me lay it out for you Kohls...
You have just lost my business and be assured I am not the only one! You have banned the sale of My pillow products and now I have banned you! You are banning a Christian man's products who provides jobs for American People!
You will ban products from a US company just because he supports President Trump! I bet your sales have been great for the past 4 years! He is the reason! By creating our strong economy it allowed people to shop at your store! Well your sales are about to plummet! I hope you go out of business! You block the sale of something made in America but you will continue to sell crap from China! I am done with you and I'm sure I'm not the only American! Have a blessed day!

I ordered an under amour hat for my husband for Christmas and was sent the wrong color. It was ugly! I emailed the customer service and drove the hour and half round trip to return it to the store to be exchanged faster. The sales clerk and I ordered it together. I received my package today to get the same wrong hat I did not want! Beyond frustrated I try calling the toll free number on my shipping papers to get disconnect tones. I look on the website and found a different number. I call and they tell me I had to go through the same crap again. I refused and asked for a supervisor. I hate having to be nasty because their just trying to do their job but it was ridiculous! After arguing and yelling he told me to keep or donate it and I would be refunded and fix the website. I will never shop their website again which I did enjoy very much until this awful experience.

Calling customer service very slow; difficult to understand. Ordered 4 items dec 30 one delivered in 10 Days. 3 items same order not received as of January 19. Fedex claims address incorrect however the blanket was delivered using the same address.
Products being returned to kohls. They will credit my acct when they receive them. They want me to call back and reorder? Lengthy phone calls to who knows where, taking over 15 minutes and difficult to communicate with CS. Now they reordered it gave 20 discount and 2 day shipping. C s trying to help but kohls has bigger issues. I still wait for the credit but its better than having to call back.

Astounded at the way they have committed so much store space to cosmetics and removed the jewelry dept. Also way too much space taken up by Yoga/excercise wear. Too much junkie clearance clothes racks that do NOT have good prices and look like leftovers from a garage sale. Stores seam geared toward too many "name brand" items with unnecessary high prices. Buy one get one 50 % off sales are a rip off. Don't make me buy 2 items to get a sale price when I only want 1. All in all my shopping at Kohls has ended. They need new buyers and new Qualty control personnel who care about Customer needs. Try returning to the way you "used to be"!

Don't bother trying to get order right. It took me 45 minutes between chat and actually speaking to Customer Service located in the Phillipines. Ended up giving up on order 4 days before Christmas. Their 30% Reward Member or 30% off for using their credit card is BS. If you have Kohls Cash forget about exchanges. That discount is lost if you exchange items.

Just gonna say I bought Kohls for Christmas. Also would like to add that I paid my account off last night and cut that card in half
Not one thing made it 3 months...as in $2500 worth.
Never again...Kohls definitely isn't the same...save yourself some money...go to the local Thrift Store...
Yes...I have my Kohl's statements and no I don't care to share them on a website...No didn't take pictures of defective or inferior products...that I gave for Christmas gifts and No they couldn't even exchange those gifts for a replacement.

Customer service is a joke. Each rep tells you something different. Shipments are sent to the wrong address repeatedly. Returns are practically impossible. You're told to ship things back via UPS w/o a return label and when UPS refuses to pick it up, attempts to return at the physical store is impossible because the wrong SKU # was entered. They had the nerve to ask me if I wanted a credit for a much less amount that i purchased the merchandise and finally after about 45 minutes they were able to refund me my money. Kohls was apologetic and embarrassed by Kohls.com.

I'm writing a review mainly because as an IT person, I've developed a vendetta against their site. They've been overdue for years to revise it to be more mobile friendly. I can think of two transactions that I cancelled after spending over an hour getting redirected by late loading ads because there were errors in the checkout process. I recently decided to save myself the hassle to get some summer wear and shop in store. I have a Kohls charge and went to pay my bill today. I had to borrow a PC because no browsers on any of the mobile devices I had could dispaly their new terms pop up fully so I could not agree and load the site on anything mobile. To repeat. I love the brands, offers, and product. But they need to have a serious performance review of their site, do some massive revisions, and start testing site changes like new term agreements on multiple platforms. So I'll give two stars for the product but they have a ton of room for improvement.