janet s.

Customer service is a joke. Each rep tells you something different. Shipments are sent to the wrong address repeatedly. Returns are practically impossible. You're told to ship things back via UPS w/o a return label and when UPS refuses to pick it up, attempts to return at the physical store is impossible because the wrong SKU # was entered. They had the nerve to ask me if I wanted a credit for a much less amount that i purchased the merchandise and finally after about 45 minutes they were able to refund me my money. Kohls was apologetic and embarrassed by Kohls.com.

The quality of some of the merchandise is horrendous. Some of the stuff looks like it has been sitting in their warehouse under a pile of garbage for years. And... the customer service leaves much to be desired. I'm now waiting on the phone for 48 minutes to speak with a supervisor over a $10 credit. They keep emailing me to say that they are not receiving my emails-so how do they know that i am emailing them? I don't think I will shop here again.