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I'm writing a review mainly because as an IT person, I've developed a vendetta against their site. They've been overdue for years to revise it to be more mobile friendly. I can think of two transactions that I cancelled after spending over an hour getting redirected by late loading ads because there were errors in the checkout process. I recently decided to save myself the hassle to get some summer wear and shop in store. I have a Kohls charge and went to pay my bill today. I had to borrow a PC because no browsers on any of the mobile devices I had could dispaly their new terms pop up fully so I could not agree and load the site on anything mobile. To repeat. I love the brands, offers, and product. But they need to have a serious performance review of their site, do some massive revisions, and start testing site changes like new term agreements on multiple platforms. So I'll give two stars for the product but they have a ton of room for improvement.
Tip for consumers:
DO NOT use a mobile device to access it. It's annoying, but wait for the page to fully load or chances are you will accidentally click and redirect to a random page. Most of their pages are overloaded with images and banners and the load times are inconsistent.
Products used:
Usually buy shoes, shirts, and pajamas there. Especially love the sonoma brand and maxi chemise pajamas. Will occasionally purchase kitchen, home, gift, etc. options there was well. My favorite quilt, shower curtain, lounge chairs for outdoors, etc. came from there as well. I've trailed off on purchasing there due to an increasing dissatisfaction with their website and I live too far away to shop there in person often.
Vanessa T.'s review of Kohl's earned a Very Helpful vote
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