- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
My first time ordering from Wayfair. I bought a couch that had no reviews of the model that I bought but reviews on the same couch yet different color. I was a little skeptical with comments such as the couch was smaller than thought etc. But not only was the couch perfect in size and matched the description. The delivery time and communication was excellent right down to the delivery company and everything promised happened. Now that is a way to do business. I was very pleased but I do think the couch was slightly overpriced. Other than that, no complaints! I will definitely be ordering again!
There's a lot to be said for having more negative 1 star reviews than positive. If it means you need to revamp your business shipping methods, you might need to pay closer attention to what customers are telling you rather than simply a generic apology. That being said, this was my first order, of course never received because I cancelled it and requested a refund. I will not attempt a purchase again. Hint, if you advertise it, you'd better make sure you have it in stock FIRST, especially when you're taking payment up front without delays. Nobody likes to be given an order date only to be told there is a delay after waiting a month, months, or even longer as some people have reported.
Kohls has always been on time and always has a bunch of items on sale or clearance! I've never had to wait long for an order. With their new ship to store option, it makes shopping for items that are on sale and only available online awesome! I've used the service twice and have no complaints!
Susan hasn’t received any thanks yous.
Susan doesn’t have any fans yet.
Susan isn’t following anybody yet.
Empty.
Hi Susan,
Thank you so much for taking the time to share your honest and constructive feedback. We understand that reading negative reviews may make you second guess ordering from us again, but we are in the process of several system improvements, with an overarching focus on shipping methods. We’re in the process of moving warehouses to better accommodate our growth and customers. Unfortunately, this warehouse is slightly backed up resulting in the delay. You should have been notified of the delay with order and cannot apologize enough for the lapse in communication.
We’ve applied a credit to your Dot & Bo account as a sincere apology for this less than ideal shopping experience. It’s the last thing we want for our valued customers such as yourself. We hope that if you ever decide to give us another shot, this credit will help us to provide you a night and day experience.
We hope you can accept our most sincere apologies.
Very best,
Community Management at Dot & Bo