Kogan.com

Tried! To order my son a climb and slide out door play set, two and a half weeks before his birthday.
Checking the status of my order 3 days before it was ment to show up and they can't find half my order as it was shipped in two boxes. So I asked for a replacement thinking an extra week would be ok -STILL $#*!ED IT UP all i got was some bullshut sorry do you want us to send another replacement!? Noooo it's been 7WEEKS! I want my bloody money back. But trying to get a refund has been a $#*!ing nightmare too! Take photos print new return stickers take this $#*!en hugebox to post office only for them to say no! Kogan need to organise collection so now I'm stuck with 1 massive box waiting for a courier - (we live rural) on top of ruining my sons birthday and making me run around for no reason! I am beyond mad.
Im not well off and I saved to get him something special to spend time outside. Don't waste your money i know iv learnt my lesson. I make a good effort to get my kids special gifts won't be wasting my money here again an ill make sure my family know not too.

I'm a quality seller on Kogan and time after time I'm dismayed about how sellers are treated. We get monthly performance reports on things like how fast we dispatched, whether we cancelled any orders due to nil stock etc. At first glance, the rated metrics look awesome and very fair and a reputable company should have no trouble meeting them.

However, each month I'm given a report that even my own account Manager will say the information is incorrect. So for example, getting my items out as required, I'll receive a report with a low rating and an added warning. When you look into the situation, there was a public holiday. So I contact my account Manager and he assures me that the public holiday information is updated on their end. Which is great, but it also means I should be receiving the updated report from his end, NOT an incorrect Monthly Performance Analysis with a warning.

To add to this, they require communication or dispatch information on orders within 2 hours of purchase. This is despite giving them the information that your e-Parcel contracted pick up time is midday. So if an order comes in at 12:30, they still expect dispatch information by 2:30. These guys can't even meet their own standards, I am now waiting for over 1 month for contact in relation to a customer request that clearly didn't even belong to me. It was about shoes and I don't even sell shoes. You will see by my attached image that I'm following up weeks later on a request that is STILL unanswered to this very day.

Even the staff that handle customer service help are condescending and very little help. You find yourself having to write 2 or 3 emails for the same question because they give you general 'blow off' type responses, which in the end only wastes time and resources on both ends.

The treatment of sellers is just downright shameful.

Ppl be very careful if you purchase from Logan
2 products I ordered from them never showed up
I waited all day this has happened twice
Then I'm told I have to pick it up from a bussiness centre
Tried to contact them, You cannot speak to them at all
There is no customer service number,
You have to leave msgs with a robot on the customer web site
Ppl I urge you not to purchase products from them
Cach has wonderful customer service
You can actual speak to them, and they will resolve any issues you have
Logan a big thumbs down
Won't order from them again
I'm left in limbo right now,
And am wanting to council my order and get a refund
No luck at all

SNEEKY UNTRUSTWORTHY BUSINESS
After a lengthy unsubscription process and deleting the app I still coninued to receive unwanted notifications beeping and popping up on my phone. When you tap on them they go directly to the website and there is no recourse there or with kogan directly. Five emails and more unsubscriptions and still received these annoying interruptions. Finally worked out that kogan had enabled Chrome to notify me intermittently with links to there website.
Solution on Samsung
Settings, Sounds and Notifications, App Notifications, Chrome, Settings (cog symbol too right), Kogan.com will appear there. BLOCK IT
Another Australian company displaying immoral behavior.
SNEAKY UNTRUSTWORTHY BUSINESS

I have bought a KOGAN brand laptop, it arrived very quickly. As soon as I open I realise the cheap quality and put a request for return and refund within 2 hours of getting it for a followed reason:
- Extremely slow processor
- Made of cheap plastic
- A Mouse has a terrible touchpad (Have to click multiple times, sensors are also Kogan quality (Bad).
- Camera quality is extremely poor (like NOKIA's first-generation phone cam)
- Speakers are very low volume. (with full volume its 24dB - 28dB) that's less than the volume of a Kmart fan;-)

How do I suppose to know about all these issues without buying it?

And Kogan refuses to refund in full instead they offering me a store credit and also asking me to pay for the return.

All I have is REGRET after feels like cheated by KOGAN, most probably we will end up going tp ACCC.

I ordered robotic vaccum over Kogan and there are no delivery for 12 days and no refund for 12 days. When I tried to contact the customer service it was just though email. They would reply you after 40 hours and no problem solved. I had to wait for more days to find out what they choose to do otherwaise no reply and no goods delivered.
Finally after 8 emails helpdesk sent me an email about refund. In the email they just asked you to reply 1 or 2. You try to type 1 or 2 and no place to type for you to reply. Your life become very hard without the choice to reply. So ridiculous even though you had told them they needed to refund into your account instead of credit.
Before I made the order I believe Kogan were a trustworthy service store and I even ordered the extensive warranty. Now I doubt how Kogan would deliver this without phone contact and proper customer service.
After 7 business days I haven't received the refund which Kogan promised 3-5 business days. I am not confident when I could receive my refund. Shall we go to Fair Trading? How could We trust Kogan?

Kogan has the most shady of business tactics you can employ just above the legal-illegal threshold. I ordered an item worth 360 AUD with delivery fee which weights 30kg or so. They did not think of notifying me for delivery, and the courier left me a note to collect it myself. How am i supposed to know when the item is coming if i am not notified in the first place. This is above my common sense. Then when I try to call courier company they go round and round in circular. Then when i contact kogan they do the same thing at first, but when I told them I am gonna go to police they start making an investigation. Upto this stage, its already 3 weeks since the order. At last, they said it will be resolved. Then the lag of communication is another thing. Takes too much of your time and energy to deal with these people. They try to make things complex, whilst its just that they can't do their job properly. At the end, I was again not notified for second delivery attempt, but luckily I was at home to answer the door bell. It got on my nerves, and send an email telling the costumer help that you did it again, the same thing all over again. Delivering my item without notifying me. I am sure, they would have left it on door this time, and since there was no rain cover, this item would have gone all wet and damaged. Aggghhh. Monsters.

Same as other bad reviews. Products are advertised as top quality, what you get is not. You get charged for things you did not want or are told are free. You end up with an email war that goes in circles forever. It is worse if they ring you. You get someone who speaks perfect English, but does not understand a word of English. There is a phone number to contact them. Very hard to find. Hate the thought of trying it. Save your money.

I had a problem with not recieving an item NOT A MOBILE! (if it was a mobile you can speak to a person) on time Kogan should not use FASTAWAY COURIERS THEY ARE BAD BAD BAD!
I tried to contact Kogan they only have email contact they really need to get their act together and allow you to speak to a person as the emails are not answered immediately by a person they only have a Robot reply telling you to go on line which you already have done!
Finally got a reply a few days later! My parcel was supposed to arrive between 5-7 th Feb 19 it finally arrived on 12/2/19.5 days late!

Purchased a rechargeable bathroom scrubber. Item arrived and was unpacked and then plugged into power. Item is not charging or working.
Forced to then lodge a warranty claim via Kogan online site as there is NO Phone number to call.
Over a week and I am still waiting.
Phoned fair trading, advised not to waste time with further waiting and to seek a charge back from bank.

Kogan has your money and then they are no longer interested

I ordered this iPhone xs max described as USED AS DEMO, EXCELLENT CONDITION on 9th April 2020
When I got the phone on 23rd April, despite the fact that they delayed the dispatch by 10 days. (advertised as dispatch within 2-4 business days, BS)
The condition is simply unacceptable. It can be clearly seen on the screen that it is full of scratches, with a huge dent and a deep cut that are blocking the visibility.

And as per the time of 02/05/2020, there is still no place on the website I can report a product issue. Screenshot attached with a timestamp.
I managed to email Kogan to report this as a delivery issue on 23rd April. 10 days have passed, more than 20 emails are exchanged, I still got no instructions or address from the seller on how to return this faulty item. No agreement has been given on how they would like to resolve this issue for me. Quote from the last email I received:

"We will inform him (the case manager who does nothing at all) about your e-mail and he will get back to follow up this case again with you as soon as he is in, either in Mon or Tue.

Please kindly wait for him."

When I raised the dispute with Kogan Customer Care team, all I got is the same response:
"Please continue to communicate with them regarding this return.
If you continue to experience difficulty resolving your request, please notify us immediately with a response to this email and we will investigate further."

100% useless.

Stay away from Kogan. Don't buy anything from them, because when issue raises, there is nowhere you can get any customer service from KOGAN.

My worst experience, ever.

Charged me $49 dollars without consent for their "First Membership" they never mentioned this anywhere on their website. Watch out do not buy there