I had a problem with not recieving an item NOT A MOBILE! (if it was a mobile you can speak to a person) on time Kogan should not use FASTAWAY COURIERS THEY ARE BAD BAD BAD!
I tried to contact Kogan they only have email contact they really need to get their act together and allow you to speak to a person as the emails are not answered immediately by a person they only have a Robot reply telling you to go on line which you already have done!
Finally got a reply a few days later! My parcel was supposed to arrive between 5-7 th Feb 19 it finally arrived on 12/2/19.5 days late!