Kogan.com

I cant help but laugh at the 1 star reviews. If you bought or tried to buy from Kogan your an idiot. Any business with no Address or Phone number and I mean any DONT USE THEM end of story. Have fun

Terrible customer service and very VERY low quality products! I've purchased few things from them so far and I've been unhappy with the quality every single time. Thinking about the quality I would rather pay slightly more and get the better quality product which will work better and last longer, and the products are not that much cheaper anyway.
I did get a simcard from them at some point. It was horrible! From day one I started receiving marketing calls and I found out they've resold the number so the number has been in the database of many places. I actually started not answering any of the phone calls any more which made me realise that it was destroying the point of owning a cellphone lol to make things worse, Kogan wasn't letting me to log into my account so I could see what was going on with my account. When I called them, their customer service asked me to give them the password to my account! This is the first time ever that a customer support person asked me for the password to my account. This means their systems are terrible.

A huge word of warning for anyone purchasing from Kogan. Do your do diligence and check sites like this one, because the word quality does not even appear in Kogan's mission statement. Having bought many products from Kogan the expectation that it will perform any longer than their warranty period will likely be a longshot and getting any compensation, spare parts or replacement after 12 months is impossible. I have 2 Soniq big screen TVs, 2 air conditioning units, an action camera, and a Combo 5 in 1 Scanner that either just made it past 12 months before developing faults that rendered them inoperable, or they were vastly inferior products to start with. The Combo scanner I used just once and the quality of the scan was worse than a cheap $30 printer scanner... the action camera, purchased as a a gift never worked and embarassed me when the recipient told me it had a fault and couldn't use it. The run around to try and replace or get a refund for these faulty products a waste of time. Kogan quality is poor at best. You have been warned.

Late last year I bought a Xiaomi Mi band 2 activity wristband from Kogan. Supposedly a one year warranty.

A few days ago I was walking my dog in a park. The actual device locks
Into a wrist strap. The wrist strap was weakened and the device fell
Out. I wasn't aware of this until 15 mins or so and I backtracked to no
Avail. I placed a claim for warranty because of the failure of the strap that was not gripping the device as it should.

The customer support person was useless. He didn't even get the gist of
What I was explaining even after we swapped three emails. He couldn't
Comprehend the situation.He said it was lost and warranty didn't cover lost items. I said the wrist strap failed and it wasn't like I lost the item in the traditional sense.

The wrist strap was part of the item under warranty and it failed to do its job. Beating my head against a brick wall.

I'm going to keep away from Kogan. Had to wait ages for the item. They charge heaps for delivery. They don't have any phone contact.

This warranty thing topped it off. Stick with eBay. They are more reliable and give 'proper' warranties.

Vic W

CAUTION!
Hey, ppl who was charged $99 without knowing the hidden membership trap, please contact ACCC, so ACCC knows Kogan has set up this trap for their Australian customers.
If you had the same issue and don't know how they got you to sign up, please check https://www.youtube.com/watch?v=cJS6j0XNcMU
They put membership option at check out page, and make it looks like a "agree condition" section like other websites (on other websites, if you don't tick checkbox at similar location, you can't go next page). But in Kogan website, it makes you to pay 99 dollars after 5 days. The checkbox is followed by large bold "Try Kogan first for free", then smaller text in next paragraph says you will be charged $99 after 5 days. Of cause they don't add $99 to the subtotal, otherwise it would be too easy for you to notice the hidden cost. Then you find $99 been taken from your credit card after 5 days. This trap have got many ppl paid unwanted and unaware membership as I found so many ppl complaining.

Well designed trap! Good job

At first, I wasn't sure how they can sneak this charge as I wasn't buying anything on the day when it appear on my bank record, the only purchase i made is a $5 sim card one week before. Then I created a new account, went through the same process, and found how they do it. And took screenshots.

My washing machine was ruined in the QLD floods. I ordered one through kogan as the website said it would leave the warehouse within 2 days. That was 8 days ago. Its still "processing" in the warehouse apparently. Totally impossible to contact customer service. It doesn't exist. My request for a callback has been ignored.
Using the app, a computer generated message says there may be delays to flood affected areas. Why? The roads are all open. Shouldn't people be told this before placing their order?
Just searched the website again for the same machine and lo and behold... Its in stock and ready to leave the warehouse in 2 business days. And that's after entering my post code. No warning about delivery delays. It would seem it is not in kogans best interest to inform people about delivery delays PRIOR to purchase. I doubt it's in stock at all. It's blatant false advertising. Very disappointed. People who've been affected by floods are under enough stress. I'm trying to run a business. I would have gone somewhere else if I was aware before making this purchase. Not good enough. Get your act together Kogan!

My experience of Kogan product support is a disgrace.
I would advise anyone thinking of buying from Kogan not to!
The TV was working fine all channel and good picture.
The remote stopped working, we could only adjust things by buttons on side of TV and this was difficult.
I since got the remote working again. Cleaned battery terminals and fitted two new batteries.
While working on TV I decided to perform a Factory Net update via Tv settings, this gave an error.
In hindsight should have left TV alone.
I then downloaded Firmware from the Kogan site using product number KALED43UHDZB - Firmware Upgrade
I transferred this to a USB formatted Fat32 and uploaded. As instructed on Kogan site.
This uploaded to 51% only, and then gave an error with blue screen, making Tv unable to watch
The TV was working fine until I performed a Firmware Upgrade.
I believe there is a Glitch in the Kogan KALED43UHDZB - Firmware Upgrade.
I contacted Kogan support and asked for is a Firmware Upgrade that works and was sent the same Kogan KALED43UHDZB - Firmware Upgrade.
Kogan support were less than helpful but did offer the following;
"While we are unable to offer a free remedy at this point, we may be able to arrange for our technicians to assess and service the product.
Please note you would be required to cover a service fee and the cost of any parts. "
The problem with the Tv was caused by Kogan and their updates, now they want me to pay to fix it.
Kogan themselves cause this problem.
Model No: KALED43UHDZB

I orderder a substandard product and returned it to Kogan's supplier, a week later I received an email to say that they were chargeing my credit card $99 for a membership fee, I never authorised any extra charges and also I haven received a refund for my returned faulty products. Also you cant contact Kogan on the phone. NEVER AGAIN will I use them.

Buyer beware! Once you purchase something from Kogan you can forget about hearing from them again. No contact phone numbers. Worst delivery ever! Ordered a washing machine. Advert stated delivery in 2 business days. Waited 5 days for 75kg machine to be dumped in middle of dining room with big mess of polystyrene all over floor. Paid for "Kogan First", Paid for Extra Warranty, Paid for Premium Delivery, Paid for Freight Protection. I was informed by transport company that the machine would be installed in place for me. The transit bolts were left on the machine. I weigh 55kgs. How am I supposed to move a 75kg washing machine in to the laundry. I now have a washing machine blocking the bathroom entrance in my dining room! How am I supposed to get in to the bathroom? Its Saturday afternoon so I guess I will get in to my bathroom on Monday when I can get someone to move the machine for me. No phone numbers to contact Kogan. Asked driver to put machine in laundry and was told: "We don't do that!" No response from delivery company! Will NEVER buy from Kogan again!
Does the machine work? How would I know, I don't have any taps in my dining room.

Emailed intended claim, no reply from Kogan or Connectivity Extended Care. Totally unnecessary to buy Extended Care. Another way for them to make money, ripoff!

I have read others. WAIT TO HEAR MY KOGAN STORY.

I purchased two beds from KOGAN all paid in one order, received an email on confirmation that the order will be delivered in 3-4 business days. The delivery was delayed by a week. When the delivery finally arrived, only one bed was delivered (even though they were in the same order).

I chased up the courier company (Fastway Couriers) only through their unhelpful and non existent service, they advised that the second bed would be dispatched in another order, and made me wait an another week (2 weeks now at this point).

When the second delivery came two weeks after, it arrived in one box even though it clearly states that the order is in three boxes. The bedhead arrived, with no signs of the remaining part of the bed frame or drawers. The courier delivery topped it off by marking it off as "delivered" without any authority from me. I have been calling up the courier company, and Kogan - with no updates. I have been promised that the truck has been loaded and its going to be delivered today. This is now more than three weeks now, I am still waiting, No answers from KOGAN, no answers from their courier company. I have fully paid for the order as well as the shipping but I am still sleeping on the floor.
Everyone should be beware before buying from Kogan, they cheat customers, they take your money and do not deliver the goods. THIS IS FRAUD.

No more than a scamming company trying to suck new customers in with a membership of $50.00 annually with customers not knowing. Website designed to trick new buyers.

What a ripoff the old $99 dollar trick and trying to contact is bull/s never again will I deal with this company