Vic W.

Late last year I bought a Xiaomi Mi band 2 activity wristband from Kogan. Supposedly a one year warranty.

A few days ago I was walking my dog in a park. The actual device locks
Into a wrist strap. The wrist strap was weakened and the device fell
Out. I wasn't aware of this until 15 mins or so and I backtracked to no
Avail. I placed a claim for warranty because of the failure of the strap that was not gripping the device as it should.

The customer support person was useless. He didn't even get the gist of
What I was explaining even after we swapped three emails. He couldn't
Comprehend the situation.He said it was lost and warranty didn't cover lost items. I said the wrist strap failed and it wasn't like I lost the item in the traditional sense.

The wrist strap was part of the item under warranty and it failed to do its job. Beating my head against a brick wall.

I'm going to keep away from Kogan. Had to wait ages for the item. They charge heaps for delivery. They don't have any phone contact.

This warranty thing topped it off. Stick with eBay. They are more reliable and give 'proper' warranties.

Vic W