Kogan.com

I am still trying to get hold of phone i purchased two weeks ago. Delayed email responses, no phone number, absolute rubbish.

DO NOT USE THIS COMPANY

Don't trust Kogan in any way, you cannot contact them directly in any way except via their online website, no direct email or phone number or address to contact and they never reply to complaints, "NEVER TRY KOGAN FIRST 14 DAY FREE TRIAL", it is not free at all, you CANNOT cancel it ever, once it is in place it is there for ever and your credit card will be charged $49.00 every year forever, I tried to cancel 4 times, have receipt stating cancelled but still billed, no replies to my emails, cannot close account, I had to cancel my credit card (pain), Consumer Affairs are well aware of Kogan complaints they have had a lot but the amount is insufficient to investigate, my bank is investigating the FRAUD but Kogan will not reply too them, their products are also not reduced as they state, their sale price is the actual normal price not their false advertised discounted 70% or more off price, their items can be purchased in normal retail places and usually cheaper, I am disgusted in Kogan.

This was a terrible product! The colour of the mat was not as described. I had to spend hours assembling it together only to find that the panels were incorrectly set up to begin with. This left me a product with a wonky drawer, rounded corners on one side and sharp corners on the other side. I want a refund or a fully assembled new replacement delivered to me.

Detailed reasons are as below:
1. The instructions to assemble were highly unclear, the diagrams were not marked clearly with the direction that different pieces should face when assembling them

2. The colour of the mat is blue, even though it is described as grey (give me an email address and I will send photos) - this was supposed to match my grey carpet, my grey cushions and my grey speckled marble floor and now it does not

3. The pieces came to me with a number of small scratches and peeling paint around the edges

4. Some pieces were even dirty and I had to wipe them down - this is not ok and even after wiping them down with water, some marks still remain (give me an email address and I will send photos)

5. The drawer when assembled is wonky and loose; it can not slide smoothly

6. The two sides of the cabinet have been punctured incorrectly leading to a finished product where the top edge on one side is sharp and the top edge on the other side is rounded; I know that I have assembled them correctly because the smooth side on both of them are facing outwards, and the holes for Part E are facing each other - it is because there is a fundamental error in the way that they were initially set up which has caused this defect (give me an email address and I will send photos)

After 4 days of my purchase of apple watch they cancelled my order. Now iam struggling to get a refund. Terrible communication & pathetic service.

Placed an order for a dishwasher on the 28th March and received it in the 7th April, unfortunately it arrived badly damaged, to Kogans customer services credit they quickly
Organised the paperwork for the damaged dishwasher to be picked up on the 14th April.
This is were there good service ends and gives way to totally frustration and disgusted with the lack of communication and support.
I haven't received the replacement dishwasher and I have made numerous attempts via email to get an update on what is going on, the help desk have not responded to any of my emails requesting either a date for the delivery of replacement or a refund of the $444.00 I paid for an item I have now been waiting 3 weeks for.
No point emailing the help desk, you just get an auto generated response saying the will get back to you shortly but they never do.
It's time to take this to fair trading and let them deal with this mob.
There is no way I'm going to let this go, I'm owed $444.00 and I will go all the way legally to get what is rightfully mine.

After purchasing a Kogan TV for my Mother in a nursing home last year. The first TV developed a red line down the centre of the screen. This happened about six weeks after the TV was delivered. After reporting the issue to Kogan, they agreed to collect the TV in the original box. Well, who keeps an original box? Not me!
You will note that Kogan encourages people to keep the original box in case of a warranty issue. This is entirely not practical. After many emails to Kogan, at the same time trying to source a box from Harvey Norman, Good Guys and JB and the like... with zero success. In the meantime, this cost me time, petrol and energy. Kogan eventually sends me a box, and the TV is returned to Kogan.

Wait, there's more!

We eventually received word from Kogan's help desk that our TV is faulty and they will send us a new one. This process takes three weeks, give or take. Ten working days for their technicians to assess the faulty TV.

The new TV arrives, and finally, we set it up. Low and behold our new replacement TV does not connect to Wifi. We tried everything and, to this very day, it does not work. To resolve the situation, we purchased a smart box (Telstra TV box). This got us over the issue. But at the cost of time and $120.00 extra for the smart box. Another outlay, and cost of doing business with Kogan.

This week I ordered a Kogan vacuum cleaner much to my wife's horror. She could not believe that I would deal with Kogan again. Well again after having the unit one day, its no longer charging.

No more Kogan electrical goods for me! All I can say is heed this review would-be purchasers of Kogan products.

Awful customer service and poor excuses for not giving a full refund. I had to settle for just 80% back. I would not recommend to anyone

I had a bad experience from the beginning. I got a modem a week late. The modem didnt work well so they sent me another one, which didn't make a difference. It is a low-spec modem which is why it is cheap. Even after the second modem, I was getting <1 MBPS on 2.4GHZ and usually <10MBPS but never ever >30 MBPS on 5 GHz. I subscribed for the 100 plan and the speeds were appallingly low. I spent ~10 hours with customer service trying to fix it and eventually quit and get my refund. They have been lying to me most of the time. They told me I won't be charged for the atrocious service but they charged me 150.
Then they told me they would refund the entire amount, as they should because of their garbage product and service, but ended up refunding a third. After a rigorous conversation with customer service, I still ended up paying that amount and never got my money back. Please please don't get Kogan NBN/internet. It'll cost you more time and money than not spending anything at all. I would rate 0 if I could, but alas.