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JustFashionNow

How would you rate JustFashionNow?
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Denmark
1 review
0 helpful votes
Follow Rose H.
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Amazing!
May 15, 2020

I loved how the jumpsuit looked and received great compliments! Unfortunately, there was a glitch which meant the item did not meet my expectations after a few hours of use. Fortunately, the team at this online store was amazing when I expressed my concerns, apologized, and offered multiple options to rectify the situation. Amazing!

Date of experience: May 14, 2020
Maryland
2 reviews
0 helpful votes
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Purchases
June 7, 2021
Updated review

The delivery turnaround time was longer than anticipated. Dress is being returned for a larger size. I ordered based on measurements which are not even close with respect to the dress. Am pleased with the blouse.

Date of experience: May 8, 2021
aff j. JustFashionNow Rep
over a year old

We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.


I was pleased with the experience and am looking forward...
April 8, 2021
Previous review

I was pleased with the experience and am looking forward to receiving the merchandise and rate that as well.

Date of experience: April 8, 2021
Canada
1 review
0 helpful votes
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Amazing
February 1, 2020

Amazing! I ordered shoes x 2 pairs, earrings and pajama pants, everything was of great quality and exactly as described, I am very happy. Thank you, I would definitely buy again. I even told some friends

Date of experience: January 31, 2020
Massachusetts
2 reviews
0 helpful votes
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Love This site...
May 31, 2022

I had never used this site before... sometimes the clothes will run too small, but everything I ordered has been a perfect fit... Am still waiting on one item but otherwise been a very good experience...

Date of experience: May 31, 2022
Washington
1 review
0 helpful votes
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Good looks-poor quality
September 29, 2021
Updated review

Good website--too many email solicitations after you sign on! I finally received my order weeks late and 2 of the six items I ordered were sent in the wrong size. Two others were not appealing or the quality of the fabric was poor so I wanted to return them for a refund. When I applied for the return authorization via email, I was told that since the return will be going to China, (a)I would have to pay all shipping costs, (b) it would have to go through customs, thereby slowing down the process even more, and (c) it would take forever to get there and get my refund. They offered me the option of simply receiving a 15% refund on the cost of the items I wanted to return. I lose every way possible.

JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

As we checked, you have accpeted our partial cash refund.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.


Good website--too many email solicitations!
July 31, 2021
Previous review

Good website--too many email solicitations!

Date of experience: July 31, 2021
Italy
1 review
0 helpful votes
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I order most of my clothes online here. The purchasing process is easy and efficient and the items are delivered within the established deadlines. Easy! Convenient way to go, especially if you're in isolation like me.

Date of experience: July 18, 2020
Florida
2 reviews
0 helpful votes
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Not Happy
May 24, 2023
Updated review

I can't believe that the shipping is the same price as one of my tops! Other sites are much cheaper so I'll be using them next time. My tops came in two different shipments. The first shipment had two tops EXTREMELY large even though I ordered medium. The way they were packaged looked like someone else had returned them. The second shipment had one top (a Medium) which fit just right. I still haven't received my refund for the two that I sent back and no notice of receiving them even though the USPS says they were delivered and left with the individual. Also, one of the shirts looked nothing as the picture. It looked old. Not happy at all with JustFashion this time.

Date of experience: April 24, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Valued Customer,

We apologize for any inconvenience caused by the shipping cost of your order. Shipping fees are calculated based on a variety of factors, including the weight and size of the package, as well as the destination.

We understand that there are many options available when it comes to online shopping, and we respect your decision to choose a different site for your next purchase. We appreciate your feedback and will take this into consideration as we continue to improve our services and pricing.

If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for considering our store for your shopping needs, and we hope to have the opportunity to serve you better in the future.

Best regards,
Justfashionnow


Beautiful shirt
December 11, 2022
Previous review

Ok but I think the s/h was WAY too much. It's half of my order!
The fit is great and the color is just like the picture but without the "sparkle!"
Would order again.

Date of experience: December 11, 2022
California
1 review
0 helpful votes
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Amazing customer service, fast shipping, good quality and amazing product. I love how my dress arrived quickly, just in time for my vacation, also the bracelets look like in the photo on the website. You really can't tell the difference, I'm mesmerized by that.

Date of experience: August 11, 2021
California
1 review
0 helpful votes
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Product was junk.
December 30, 2022
Updated review

The only good thing about these bags is the color matched the description. They were made of cheap faux leather/plastic and too small and too flimsy for use. I tried to return them; followed return instructions but no response. I won't shop here again!

JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2022
Miss W. JustFashionNow Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
We replied to your return request via email on 04/11. If you did not receive it, please check your spam.

Upon checking your order, a full refund had been back to your account on 19/11. Please check your payment account for the refund.

If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online. Stay safe and have a good day!


Easy as pie!
October 27, 2022
Previous review

Easy as pie!

Date of experience: October 27, 2022
Texas
1 review
0 helpful votes
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My order experience
May 15, 2022
Updated review

I love your unique styles. Some of the sizing was off a bit. The quality of the materials used in garments is very nice. Shipping took total of 5 weeks for the final 3 items to arrive. Prices are great. I will order again.

Date of experience: May 15, 2022

I love your unique styles
April 13, 2022
Previous review

I love your unique styles. Sides allow for many to buy.

Date of experience: April 13, 2022
New York
1 review
0 helpful votes
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Excellent clothes, of quality and also different. I love the unique style, clothes adapted to our time. Everything I bought feels great, there is no person who does not comment on my outfit. Congratulations on getting your own style, I love this online boutique.

Date of experience: September 23, 2020
New Jersey
3 reviews
0 helpful votes
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I never got an Order Confirmation email.
Could not get any answers from the support department and I emailed many times.
Then a few weeks later the items purchased started to trickle in via USPS.
Only some items delivered
The items delivered did not fit properly and when I try to return 1 of the items... well that has been a few weeks since my request to return was sent and it was stated that I should get an email with directions on how and where to return the item with in 48 hours... That was more than two weeks ago.
Like I said in the beginning this is the worst online purchasing experience I have ever had.

Date of experience: May 24, 2023
Miss W. JustFashionNow Rep
over a year old

Dear Customer,

We apologize for any inconvenience caused by the poor quality of the item you received, as well as the sizing issue. We understand that this has been a disappointing experience for you.

We will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.

We want to assure you that our system automatically sends a confirmation email to the address you provided during checkout, as part of our commitment to provide transparent and efficient service to our customers.

If you have not received your confirmation email, we recommend checking your spam or junk mailbox to ensure it did not get filtered out.

We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or went to your spam or junk folder.

We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information 10 days ago. And we will send it again today.

Also. Sometimes we will ship the ready items in priority in order to avoid further delay. Hope for your understand. We have checked and confirmed all items in your order were delivered. If you have not received, please let us know.

If you need additional assistance, please feel free to contact us by email at support@justfashionnow.com

Best regard,
Mandy
JUSTFASHIONNOW


The shipping thing vs a coupon was difficult to navigate
April 20, 2023
Previous review

The shipping thing vs a coupon was difficult to navigate

Date of experience: April 20, 2023
Virginia
1 review
0 helpful votes
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Defective material
August 1, 2023

.Received a shirt with a large defect in the lace portion and I feel it should be the companies responsibility to pay the return shipping fee, not mine, when it's their fault. Also don't like having to spend over $100 to get free shipping.

Date of experience: July 2, 2023
California
1 review
0 helpful votes
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Love all the designs!
September 9, 2019

I will surely suggest and recommend everyone to go for. I really like this company, had a pleasant time ordering from them, my order came on time and they were able to resolve a problem for me very quickly. Love all the designs! Thanks!

Date of experience: September 8, 2019
Canada
1 review
0 helpful votes
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Engaging. Very nice to browse. Nice layouts. Makes shopping fun and easy. Makes one want to purchase things only to realize later it's converted to the pound… very bad if you reside in Canada. Exchange rate too low for us Middle Class Folks voters.

Date of experience: June 14, 2022

Very delightful!
May 15, 2022
Previous review

Very delightful!

Date of experience: May 15, 2022
Mississippi
1 review
0 helpful votes
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Don't waste your time and money
August 14, 2022

The clothes are made of hard material, the pictures do not look like what actually finally comes to you after weeks of waiting. Trying to return something is horrible. They offer 15% at first and then go up to 30% of what you paid. It was supposed to have been a US company but turned out it was China. So, they cheat, they lie, and they steal money from the US. If they wanted to do right by you, when you are not happy with the quality, fit and service.

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Well done girls
June 30, 2020

I bought my dress at this online clothing store. The girls feel so charming, kind and helpful. It is very difficult to get good customer service these days and online, these girls have a 10/10. I will definitely go there again. Well done girls!

Date of experience: June 30, 2020
Maryland
2 reviews
3 helpful votes
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I could not find a company phone number. Return process is confusing and time consuming not even possible without contacting their chat. Chat person requires you to pay return postage to an address in Guangdong, China, which was not mentioned on their website, and is different from the return address in Monroe, NJ that was on the package that my order came in. Will never buy again, and recommend against supporting companies like this.

Date of experience: October 2, 2022
Miss W. JustFashionNow Rep
over a year old

Sorry for any inconvenience. Currently we only provide email service and live chat services. But we will offer phone service in the near future.
In order to better help with your issue, could you please provide your order number for checking?

New York
2 reviews
2 helpful votes
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This company would get a minus review if I could. Everything was the lowest quality clothing I have ever seen. The dress I ordered was clearly not the same as the one pictured on the website yet their customer service ( which was extremely inconvenient and frustrating to deal with) did nothing about it. All of the items shoes and clothing including were way to small. Their sizing charts were way off. I could not wear anything I ordered! Their return system is frustrating, unfair, expensive, confusing. This company is HORRIBLE

Date of experience: October 7, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Florida
2 reviews
1 helpful vote
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This is a scam pretending to affiliate with PayPal and DHL. When I saw that I was overcharged, and there was no check out,. Seeing the unauthorized charge in my account, I called my bank to reverse the charges and refused delivery. Your bank will give you immediate credit for the disputed amount and send you a questionnaire. Say refused, keep a picture of the package you refuse It's all a con job not giving you sale prices, with no check out order review, ships late or not at all.

Date of experience: July 14, 2019
Justfashion N. JustFashionNow Rep
over a year old

We apologize for the inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods and services to our customers.

Overview

JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 12th among Women's Clothing sites.

service
2,772
value
476
shipping
465
returns
285
quality
6,955
This company responds to reviews on average within 1 day

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122,396 reviews
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