I could not find a company phone number. Return process is confusing and time consuming not even possible without contacting their chat. Chat person requires you to pay return postage to an address in Guangdong, China, which was not mentioned on their website, and is different from the return address in Monroe, NJ that was on the package that my order came in. Will never buy again, and recommend against supporting companies like this.
Sorry for any inconvenience. Currently we only provide email service and live chat services. But we will offer phone service in the near future.
In order to better help with your issue, could you please provide your order number for checking?