JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I wouldn't use this site again. The material was of poor quality.
Items came with NoraCora labels. One product still outstanding - supposed to be linen blend. I wait in trepidation
Thought I was supposed to get a first time purchaser discount. Where is that? Also thought the Vode: luckycart would be used... not very clear. Disappointed...
I ordered this top just before Christmas. It was a nice top, but it didn't work for me. I returned it with no hassle and they refunded my money. That is great customer service! Thank you!
I like the variety of merchandise on this website. I would like postage to be less expensive.
Shipping charges are exorbitant! I decided to cancel my previous order due to the amount of shipping charges. I only processed this order because I really wanted these items. I like your stuff, but I'll think twice before I order anything else.
I repeat myself, your company is really excellent for us european shopper!
We always find something, whith very good material such as cutton or linnen.
I am still awaiting.one item from my order their was no mention.of it being out of stock when I placed my order and delivery was rather long
Purchased item which was the wrong size. Followed instructions on how to proceed and was told I'd be contacted in a few days. THAT HAS NEVER HAPPENED. And now I'm screwed as it has been over a month and can't exchange the item. Don't waste your money on this company can't be trusted.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the returns process.
Upon checking, when you submitted your return, there was a problem with our return system, so we did not receive your return request. We are sorry for this. We currently don't support exchange, only for return. We've sent you an email today about your returns. Looking forward to your reply.
Regarding the size issue, we didn't send wrong size, we just shipped the size according to your order.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
Your service was excellent but the quality of your goods are average. Your photographer is excellent as he brings out the best in the items you are selling but in actual fact the items are far below what you see. I would say you get what you pay for, nothing more. I hate giving you a not so good review but as communications and delivery go they were very good.
Like the new sizing info on each - great to have. Easy to order, they usually fit as described.
The delivery is taking forever. We are a month into the order and the final item is still not processed, much less shipped. Also, one t-shirt arrived and was not fully stitched. One sleeve had not been sewn at all. All items were the same size but the items varied in size by at least three sizes. Absolutely no quality control or consistency of sizing between items.
Never again.
Dear Customer,
We apologize for the delay in delivering your order and any inconvenience it may have caused. We understand that timely delivery is essential, and we always strive to provide accurate delivery estimates. However, sometimes hot sale items may require more time to prepare before shipment.
Regarding the quality issue, we apologize for any defects or inconsistencies in sizing that you may have experienced. We take quality control seriously and assure you that we will investigate the matter thoroughly. Please send us photos of the not fully stitched t-shirt so that we can verify the issue and offer a resolution.
In terms of size inconsistency, please note that each item has different sizing, and we provide a "Size Guide" with detailed product measurements on each product page. If the actual dimensions of the item you received are not the same as the ones stated on our size chart, please send us photos of the real item with size measurements for our check.
Upon checking, the last item was delivered successfully. If you wish to return any purchased items, please contact customer service to obtain a return label. Except for final sale items, purchases (excluding swimwear, bikinis, bags & accessories, lingerie, bras, and final sale items) can be returned within 30 days after delivery.
Again, we apologize for any inconvenience caused and hope that you will consider shopping with us again in the future.
If you need additional assistance, please feel free to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
Very straightforward online experience and a huge selection.
Very misled by product on website very disappointed when it arrived not up to my expectations
Dear customer,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that the product you received didn't meet your expectations. We understand how disappointing it can be when an item doesn't match what you saw on our website.
We strive to provide accurate and detailed descriptions, images, and specifications for all of our products. However, we also understand that there may be variations in color, texture, or appearance that cannot be fully conveyed through online photos and descriptions.
If the item you receive is too different from the website picture, can you send a photo of the product you received to our customer service center? We hope to provide you with a satisfactory solution after inspection. Looking forward to your reply.
If you're not satisfied with the product you received, you can return them to us for refund. You may check our return policy and how to return via https://www.justfashionnow.com/information/returns.
We value your feedback and appreciate your business. We will take your comments into consideration as we continue to improve our product descriptions and images to better reflect the products we offer.
If you need additional assistance, please feel free to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
I really like a lot of the clothing but the sizes are not consistent. I have one top fits me perfectly and its a XL and another is a XL and its WAY too big. Also the photo shots make the tops seem like they sparkle but you receive them and... not... its not what you see on line... then when you go to return them... i have to pay for shipping but then they offer me a discount where it doesnt make sense foe me to return but u still have to find a new home for these clothes... so its a hasstle. I'm happy/unhappy
I do like your products that you offer, however I have a hard time with the sizing. Some fit me and some are too big. I can't seem to get it right..
I like your choices, but in the jackets I wish you had XXL to choose from. I don't know if XL will be big enough for me.
Not a good one, it will not encourage me to purchase from you in the future.
I ordered a dress from Just Fashion Now and had to return it. It just wasn't my style. I was disappointed to find out how much the shipping costs, both to receive the dress and to return it. Combined, it cost me about $20. That was an expensive try-on! I did have the option to keep the dress and get back half my money, but it wouldn't be worth it to me if I didn't wear it.
I don't do much shopping online perhaps it's just me not knowing how to use the page thank you for your service. I still have not received a white blouse I ordered.
Dear customer
Thank you for your recent order and for bringing up your concern about the delivery of your white blouse.
Regarding the delay in shipping, sometimes hot sale items require more time to prepare before shipment. However, we shipped the items separately so that you can receive them as soon as possible. Nonetheless, we apologize for any inconvenience this may have caused. Normally, our system will email you the delay notice if an item is not shipped by the promised time. If you don't find the email, you could try to check your spam folder.
We would like to inform you that we have sent you a private message regarding the status of your white blouse, please check your inbox to review the message.
We appreciate your feedback regarding the website and will continue to make improvements to enhance your shopping experience. Our products cater to people of all ages and styles, and we hope that you find something that meets your needs on our website.
If you need additional assistance, please feel free to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regard,
Echo
JUSTFASHIONNOW
I don't do much shopping online perhaps it's just me not knowing how to use the page thank you for your service
Prices are wonderful, all quality materials, sizes perfect for my size small frame,never waited long for delivery cannot fault Just Fashion
Easy quick to order and payment quick with pay pal
Was really disappointed in the tops I ordered. Not good quality at all
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the quality issue.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Upon checking, your order is still within the valid return date. If you want, you can return them for a refund. You can check our return policy and how to return at https://www.justfashionnow.com/information/returns.
If the return process does not work, you can contact our customer service team and explain the situation in detail, including the reason for requesting return and any relevant order. Once we receive this information, we will do everything we can to process your return promptly and keep you updated on its status.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
User friendly site with lots of items to select from.
Everything was great except the time it takes for merchandise to get to me
Fantastic because it's easy. It's not the first time and I continue to watch.
I saw the boots on the email but I din't when I scrolled!
Habitually, the stock arrive in 2 weeks
I ordered some shoes that evidently were foreign made. They were very uncomfortable.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shoes size.
Please note we do not use standard US/EU/AU/NZ size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
If you want to know more about the size details, you can send us the SPU code by chat or email, we will check for you before your ordering.
Upon checking, we have replied to your return request for the shoes, and processed according to your request.
If you need any assistance, please feel free to contact us by chat for quick response or by email at support@justfashionnow.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
JUSTFASHIONNOW
About the Business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price! We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants. JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts! Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices! Website: https://www.justfashionnow.com/ APP:https://justfashinnow.onelink.me/hWkv/kefu1124
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sharing your experience with us. We sincerely apologize that the quality of the materials did not meet your expectations. Your feedback is very important to us, and we will pass it on to our quality assurance team for review.
We apologize for any misunderstanding regarding the brand names and the inconvenience caused. As a clarification, the clothing brand may not always match our website name, as some items are marked with the designer's brand and others with the supplier's name. We appreciate your understanding of this matter.
Regarding the outstanding product, we encourage you to contact our customer service center directly at https://www.justfashionnow.com/contact-us and provide your order number. Our team would be happy to check on the status of this item and provide an update. We want to ensure that it reaches you promptly and meet your expectations.
We strive to provide products that meet our customers' satisfaction, and we regret that we fell short in this instance. If there’s anything else we can do to address your concerns, please don’t hesitate to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regards,
Ashley
JUSTFASHIONNOW