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JustFashionNow Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered some shoes that evidently were foreign made. They were very uncomfortable.
The dress I ordered was disappointing because the color was not as it appeared on the site. It was not really the color that I wanted. If I had known what the actual color was, I would not have ordered it. The fit is fine but could be a a little smaller. Unfortunately, you do not offer any smaller sizes
Every order most of the items I order are never sent. I have to wait a month or two months and then I am told that the items are no longer available. If they are not available, then you should let me know right away, not wait 2 months before telling me.
The site was easy to shop on. Clothing descriptions are very good. Shipping was prompt.
I really liked not having to lose my spot when I added an outfit and I could continue to Peruse the site. Very easy to use
Different sizing is somewhat confusing. I bought some things previously according to the individual item's sizing chart, and they were almost all to big.
Just now received an order of a top according to its sizing chart, but it is too big.
Different sizing is somewhat confusing. I bought some things previously according to the individual item's sizing chart, and they were almost all to big.
The jersey material was not very good, and the one product I was looking forward to getting for my holiday the Casual fluff /granular fleece was not available. I wanted to send one of the items back, but it was for to difficult.
Love what I see, hope its as good as it looks
Awesome experience, easy to navigate
Great prices and very fashionable selections to choose from
Super cute items. I did have to return an item for the first time as it was too small. Return process was very easy.
I ordered a dress that showed glitter paint but when it arrived is was just plain paint. I am giving you another chance the sweater shows glittery sequins and sparkles, we will see when it is delivered.
Had to try a second time to get what I wanted No explanation from you about why it was refused first time
Gorgeous blue sweater, I got compliments on it. It fits great
Love your stuff, I recommended it to a few of my friends.
Love your stuff, it's so unique. I even bought the Giraffe shirt for a friend, she loves giraffes.
Great blouses, I wish the slacks were petite. Sometimes I have to shorten them, and I can to that with your pants, but I would love to order them.
All the items that I purchased for my wife Items were easy to find, they fit well as described, and my wife loved them. It took a while to receive them but the wait was worth it.
Saw on Amazon and thought it looked nice but when I received it, it was to small for me so I would like to return it. Please let me know how to do that.
AT FIRST I WAS HAPPY TO HAVE ORDERED WHAT I THOUGHT LOOKED NICE. BUT THEN IT TOOK FOREVER AND I DID NOT GET MY ORDER IN TIME TO WEAR IT FOR THE XMAS GATHERINGS. WHEN I FINALLY RECIEVED MY BLACK FURY COAT, IT WAS A SIZE XL BUT IT SHOULD HAVE BEEN A 1X TO ALLOW ROOM WITH A SWEATER, SO THE MEASUREMENTS WERE NOT SIZED LARGE ENOUGH ACROSS THE CHEST. THE LONG COAT, SAME PROBLEM. WHEN YOU BUTTON IT CLOSED, IT SMASHES YOUR BREAST FLAT, REALLY UNCOMFORTABLE. WHEN I TRIED TO GET A RETURN LABEL, NO RESPONCE AND THE BAGS THE COATS WERE SENT IN, HAD NO PAPER WORK TO SEND BACK. SO, NOW I AM STUCK WITH OVER A $100.00 DOLLARS WORTH OF COATS LAYING AROUND. I DO LIKE THE OTHER CLOTHES I RECEIVED. I WILL NOT ORDER ANOTHER THING FROM THIS COMPANY UNTIL THEY SHOW SOME RESPECT FOR RETURNS.
Nothing fit right or the material was not what I liked so I returned everything.
It was fine except the one item looked like a sweatshirt and it was not
The dress that I chose was advertised at $47.98 but came up at $60.
I wish your survey came after receipt of the product.so I can speak to the whole process.
Okay. But everytime I return to shopping, after selecting an item, it goes back to the beginning. Frustrating!
Previous order of a dress was great, but bra and swim suit I recently ordered were poor quality. I gave them to goodwill, because they were not returnable.
Dear customer,
Thank you for taking the time to share your feedback with us. We apologize for any disappointment or frustration you may have experienced with the quality of the items you recently ordered.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the return process, purchase (except swimwear, bikinis, bags＆accessories, lingeries, bras, final sale) can be returned after goods are delivered within 30days. Sorry the bra and swimwear cannot be returned. Here is our return policy link: https://www.justfashionnow.com/information/returns
Again, thank you for reaching out to us on Sitejabber. We are sorry that this makes you down and will strive to improve the quality of our services and for better return policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at support@justfashionnow.com. We will reply to you within 24 hours.
Best regard,
Ashley
JUSTFASHIONNOW
Concerned about Asian sizing. It's confusing
I were a size 12 and ordered the large. My bust is 39 so I thought a large. Should have ordered medium.
From the business
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the shoes size.
Please note we do not use standard US/EU/AU/NZ size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
If you want to know more about the size details, you can send us the SPU code by chat or email, we will check for you before your ordering.
Upon checking, we have replied to your return request for the shoes, and processed according to your request.
If you need any assistance, please feel free to contact us by chat for quick response or by email at support@justfashionnow.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
JUSTFASHIONNOW