JJ's House

It is a scam! I would not recommend using this company. They are unprofessional, unreliable and will not return or refund regardless of tags or in the package. They refused to return or refund to anyone about anything and then they stop responding to your emails after you continually try to ask for one.

This is an outstanding site. The apparel here is grade A. It is very easy to navigate through. It has something for all women. Young, older and in between. The quality of their wear is supreme. The variety of type of dresses is endless and colors are plentiful. The sizing is on point and if not you can get them custom sized. I absolutely love this site. JJSHOUSE is second to none. I told my favorite people all about and they ordered from here as well. They agree. It is the only place to shop for that special something even if that is merely a dress to wear to a barbecue. They have something for any event. I can't say enough about them. It's everything you ever needed in an online dress store and more... for less... great prices!

I ordered a dress too small so I needed to return it to get a new one but they didn't give me a full refund. I bought the new sized dress I needed and it has been processing for over a month even though the money was taken out of my bank account. In all, will never buy from them again.

We ordered a prom dress from this site and received a very poor imitation of the real one which we had tried on. When we contacted them the same day to say that we are returning the dress we were told that we could not return it. After several more emails we were told we could return the dress but we would have to pay for courier! A tracked shipment to China from NA costs about 70 including the 50 we paid for brokerage fees it has almost cost us the amount of the dress! This has been our worst experience to date with online ordering and I would urge you not to order anything from them.

Since my original post, I was contacted by Adam of jjshouse who helped refund all out of pocket monies. Wish there were more like Adam in customer service at this company-he was very helpful!

This company advertises easy return, full refund. Big Lie.! The dress I ordered arrived promptly but did not fit. I requested to exchange it. Went through tedious emailing back and forth day almost a week, They wanted pic of garment defects, totally ignoring that i ask for exchange due to size, I ask for phone number to call, No reply just more emails. Finally got form to return and it was for a refund. I was told I would get a coupon for total price so I can reorder. Only offers 40% if you want refund. Believe they are stalling for time so i will go past deadline to get it back to them so refund can be denied

I ordered 3 dresses thinking that I would have a variety of choice to choose the perfect dress. Can't return 2 of the dresses because this was not made clear that they were made to measure, but on top of shipment paid with jjshouse I had to pay import tax of £93! Just be careful what you are buying as you can't send it back! However, since my review jjshouse did get in contact and refunded 40% of what both dresses were worth and I have kept the dresses as well.

I wanted an organza coat to wear over my dress at a wedding. I found one on this site, paid the very expensive charge of £17 for expedited delivery within 3-6 days, it is now day 17, the coat has not arrived and the wedding was 2 days ago so I had to go buy an alternative elsewhere. I have sent numerous emails and they send me a link to track my order which is in Chinese so I have no idea how I can track the order without understanding Chinese. I have asked for a refund but they just continually ignore this, tell me to track my order on the Chinese site and have the total cheek to ask me to give feedback on their customer service. I have contacted my card provider and asked them to raise this as a dispute I believe if you have paid by credit card they can revoke the payment otherwise looks like I've been ripped off. Will never use this crooked company ever again.

I wanted to order 3 dresses for my daughter's engagement party in March: 2 of same dress in different size, and then a second style. I intended to return which ones I did not choose. I ordered, then received an email saying they would not allow someone to try and then return - that I could only order one dress. Of course, that is not how online shopping typically works, and we all know dress sizing is particularly tricky. I want to cancel, and am trying, but am worried reading reviews of people trying to cancel without response! This is not a reasonable business practice!

I order and received a pair of dancing shoes. Took 30 days longer to arrive then they said it would. Shoes are poor quality and do not fit. I attempted several time to following their on line instructions for returning them. What they told me to do does not work - i. E. re-entering a code they send me. NO other way to communicate! No phone number, no live person to talk too, no address given for me to attempt to mail shoes back... Worst customer service EVER

Needed a dress for a military occasion so shopped around but found JJ's House to have the best selection. It's great they have so many dress type/color options. I was unsure of the color of my dress when ordering (champagne in chiffon vs. satin is very different) and the color swatches are hard to depict... but the dress turned out beautiful and fit according to the size chart. So many compliments! And fast shipping too (took about 2 weeks). Will definitely be ordering from JJ's house again!

I purchased x5 dresses for my bridesmaids and all dresses straps broke on my wedding day (3 of the 5 didn't have big busts either) they had to be sewn in and tied up constantly throughout the day and these dresses weren't cheap either. Very disappointed - contacted jjs house and they are not interested in helping