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Margaret M.

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Total Points
84

1 Review by Margaret

  • JJ's House

7/9/19

I wanted an organza coat to wear over my dress at a wedding. I found one on this site, paid the very expensive charge of £17 for expedited delivery within 3-6 days, it is now day 17, the coat has not arrived and the wedding was 2 days ago so I had to go buy an alternative elsewhere. I have sent numerous emails and they send me a link to track my order which is in Chinese so I have no idea how I can track the order without understanding Chinese. I have asked for a refund but they just continually ignore this, tell me to track my order on the Chinese site and have the total cheek to ask me to give feedback on their customer service. I have contacted my card provider and asked them to raise this as a dispute I believe if you have paid by credit card they can revoke the payment otherwise looks like I've been ripped off. Will never use this crooked company ever again.

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