HP

I bought this HP LAPTOP 14-DQ1039WM in 2019 in USA, and after using only a few months, it got problems with its battery. However, the things I want to point out here is how bad HP customer service is. First, the staff at HP customer services said my laptop could be used up to 8 HOURS, but in fact when I used it first time, it only lasts 4 HOURS and after 5 months using, its battery decreases to only 2-HOUR using which is so much affects my work. After talking with the HP staffs to solve my laptop problems ( but nothing is solved in fact), they REQUIRED me to send my lap to their working office for conveniently repairing and PROMISED that all the things will be processed within 1 week from the days I send to them and they send back, so I believed and sent my laptop to them. But that promise is such a liar, over 1 week, my laptop hasn't sent back and I was delayed with my work just because of believing in their promise. After 2 weeks, my laptop finally came back but in a dirty cover that they didn't clean my laptop at all, and also my laptop problems aren't not solved since I used to check whether it is repaired well or not, and my laptop only lasts for 4 HOURS using. They're such liars to promise me everything from its battery using up to 8 HOURS to its customer service about delivery days and repaired laptop. I will not buy any HP anymore from now on. And you guys should believe my advise when you're going to buy laptop, I will not suggest HP laptop.

On June 24,2023, I paid HP $86.59 for my laptop's extended 1-year Care Pack warranty. This is the third year I have paid for a one-time yearly warranty to cover any technical issues with my laptop. On August 29,2023, I noticed that HP deducted. I noticed HP deducted another $86.59 from my account on July 5,2023, without my permission, so I called HP to see why they deducted $86.59 from my account when I paid a one-time fee in June for a one-year warranty. I immediately called and spoke with an HP representative who said I was on the HP Smart Friend Program. I didn't know anything about the HP Smart Friend Program, so someone signed me up to be in this program without my consent. I've never heard of the program, so I told them to cancel it and to refund my $86.59. The representative wanted to put the money back in my banking account; however, my bank suggested that I block HP so they won't deduct unauthorized payments from my account. The representative said they would mail me a paper check to refund the $86.59 payment. She said I should receive the check in 5-10 business days. I called HP back on September 11,2023, since I did not receive a refund check in the mail, and the representative, this time, stated he did not see any notes about a refund check on my behalf. This is beyond unprofessional and misleading to customers, so I'm highly disappointed in HP and their Customer Care Team. The representative stated that someone from the Customer Care Team would call me within 5-10 business days; however, I don't believe it, and I feel like they are giving me the runaround about an issue they caused. I did not consent to participate in the HP Smart Friend Program, so I should receive a refund immediately. I have been seeking my refund since August 29,2023.
9/12/2023
Name: S. Robinson
HP Contact Number – *******207
August 29,2023: Case number – *******139
September 11,2023: Case number – *******081

I had a horrendous experience which started with their hp instant ink service. Even though our internet was fine, a package the printer sends out crashed the printer and then there was no way to restart our printing.

I chatted to bot at 19:48. The website was misleading, worded it as if you could chat to someone at any time and it happened to be out of hours. Instead of being told this at 19:52 the bot took my details stating "ok, let me check that I have everything needed to connect you to a live agent". The chat then went dead.

The next day I started the chat with the bot and the system crashed.

After an hour into an actually conversation with a helper, taking photos of the printer, following all given instructions the helper then disappeared for over quarter of an hour.

Almost two and a half hours after the start, I was eventually told that I would be called back as it was going nowhere. They asked for days to call me and then didn't call me on either of the days requested. Instead, I had told them not to call them on specific days as I would be in work and they called then. The third time they called I answered the phone and they just hung up, contacting me by email to tell me they had tried to contact me three times and the complaint was over.

When I called I was told I couldn't complain, and I would have to complain about the way in which the complaint was dealt with! This conversation was 45 minutes and they hung up when I summarised what had to be carried out.

Since then they have refused to way in which they carrie out the procedure. The printer was pretty rubbish too, particularly if you use hp ink service.

I own three 17" laptops (for myself) and one 15.6" (for my husband). I am a computer pro with 15+ years of experience. I worked for one company that used different computers and I switched them over to HP because I have been using them for years. The one problem I did notice is that most of the time you couldn't make recovery disks from the equipment so all you had to do was call up HP and they would send you the media for free. About the last 5 or 6 years you had to pay for the disks and that was okay, the cost was about $12-$20.00.
Another good thing about the laptops is if you needed to change a hard drive, a wireless card or memory, there were little doors on the bottom that went to each of those items. But now you have to take the complete bottom cover off to repair these items. The plastic covers have gotten flimsy and easily broken. But the biggest challenge is talking to tech support. I was told I could have media created for my computer and all I would need to do was to download it. I was in and out of town working so I didn't download the software even after I was sent another link. The next time I called I was told I could pay $35 to download the media to a flash drive. When I didn't get a link I called back and was told it would cost $35.00 and have a $14.00 per month plan for up to 3 computers. They would stay on the phone and walk me through the process and make sure it worked. I said I didn't need that I just wanted the media. Then I was told it would cost me $60.00 to just get the media. I can go in the store and buy a retail item from $50-$100.
The coup de grace is the fact that 2 of the laptops I have, I can't get parts for them. When I called HP, they said they didn't sell them and the places they referred me to only repaired printers. One item is a keyboard that I've been trying to repair for11 months. They couldn't even give me the correct part numbers. I can promise you that if I had known that when I bought these items, I would not have gotten an HP. There's a saying "to be forewarned is to be forearmed." Don't buy HP products, you will regret it.

I have purchased laptop from amazon online site on 26 June 2017 I use this
Laptop frequently as I am working girl... I have purchased this from my
Savings but before 4-5 days one black line automatically came on my laptop
So I called direct to hp centre
They had taken all information from me like serial no product no invoice
Copy etc after that they according to information they had told me that
Already warranty is expired we can't to do anything
Now you can check the details it is just pass out 6 months only and
Warranty is for 1 year
Hp team is giving me answer like screen is not covered etc etc but it is in
The onsight warranty it is just 6 months before I purchased and nobody is
Giving me positive response they are saying call to amazon. Amazon team
Saying they want deny letter
After all this if I didn't get any response then I have decided to go
Consumer court for that. And as per that i am sending you this mail please sir i request you look in to this now service centre team vikrant is telling to something amazon is telling different hp call centre technical department telling e the different

They dont have any value for customer money they dont have any idea how i am suffering from this this is the all about money for me *******/-is the big amount

I would like to start out by saying I bought a brand new computer on July 11th, received computer and used it 4 times. I went to use and log in on July 23rd and several of the number keys would not work. I was on phone with technical support for over 2.5 hours on video running diagnostics. They deemed it was broke and needed replacement. I them called July 24th to receive a return label. Had to call 3 times and was on phone for over an hour each time trying to explain what I needed. The laptop was bought for my business and they said they needed to validate the issue once received before they could ship the replacement. Remember the laptop is BRAND NEW AND LESS THAN 2 WEEKS OLD AND USED ONLY 4 TIMES. The issue was poor manufacturing on their part. You would think a business this well known would assist small business owners and ship out possibly overnight a replacement to replace the less than 2 week old laptop that malfunctioned due to their poor manufacturing. Once I receive my replacement I will not be doing any business with HP for my business moving ng forward. The way they handled my claim was unacceptable. Everyone I spoke to was working from home due to hearing babies cry and dogs barking so they constantly were having to put me on hold so they could call or email someone else and then came back with no additional info only what they had already told me. VERY MUCH UNACCEPTABLE! Terrible, terrible service and company.

I purchased a $1000 HP laptop thinking it would be a good investment for school. The laptop not only messed up 15 months later (despite never dropping it and it being in perfect condition, no viruses or anything of the sort), they are charging me ~$300 to fix their crappy laptop that messed up ON ITS OWN. I kept it in a case and everything. Charger randomly stopped working. No warning of over heating or anything. Yet I AM THE ONE SCREWED OVER, not just because of the cost, but they are taking 3 MONTHS to fix it. Yes you heard that right, 3 months. So this laptop messed up on its own, I cannot access any of the data, paying about $300 dollars, through no fault of my own AND they are taking 3 months to get it back to me. I have 15 months worth of school and professional data on there that I would be losing, but luckily have a friend in IT that helped me take the hardrive out, because HP also couldn't guarantee me that the data would still be there after sending it in. Luckily my friend did not charge me, but the material needed to download the data from the hardrive to another computer most certainly cost money and I wouldn't have to do it if they were taking 3 months to fix it... which still isn't even a guaranteed data that I will get it back by. ABSOLUTELY AWFUL EXPERIENCE, do NOT use HP products if you need something reliable. I do not want anyone else to go through the hassle that HP has caused me.

I have never been a HP fan but did own a HP printer that eventually by itself shredded the power ribbon attached to carriage, and the breaking point was when the piece of junk locked up if HP ink was not installed and with no regret went to the trash at the curb. And, two years ago received a HP laptop as a gift, no choice there. Even before receiving that gift, I knew I just got a piece of junk and not to expect much. It is a gift and regardless of my own decision and knowing that I would never buy any HP products based on poor reviews floating around as far as 2009.

Given that, I expected an inferior product and never loaded the laptop with anything of great importance or without having a duplicate as a backup.

Since I received that junk, I have replaced the battery 3 times in 2 years. The original battery failed to charge within 3 months. Charger, plugs and cables check OK. Next battery, stopped charging within 6 months, a clear indication of internal issue(s) but, I got another battery to prove a point to myself that HP products, all and everyone of them, lack QC, have cheap and mostly defective components, are slow and run hot, loud fans after a few months of use, and customer service is just a scam.

After the 3rd battery failure, it was clear the problem is with charging components within and not even worth exploring what may cause the issue as battery failing issues with various HP laptop models are common and posted for several years.

You have choices, do not bother with HP product even if you have the money to spent near $2000 on a high end HP. But at least expect an overly priced product, poorly designed with cheap components, unreliable QC, poor customer service abroad, and a company well known to give clients run around and replacing new but defective items with refurbished junk even while under warranty.

RIP HP, I still have a proof when you were honest and proud from 1991, a CV41 calculator, still going strong.

When HP printers work, printing is satisfactory. When they don't, It is near impossible to troubleshoot problems.

I will never buy an HP printer again, nor any HP products, for the rest of my life. I don't care how much a different brand costs. The printer themselves are fine, but the experience I've been having as a customer has been absolutely terrible.

I bought a brand new HP ENVY Inspire printer. Once I set it up, the very first thing it does is enroll me for their subscription service. I thought that was the stupidest thing I've ever heard. I don't print very often, so why would I pay a monthly fee when all I need is ink every once in a while. It may be years before I need a new ink cartridge. So I opted out of the subscription, which they DO NOT LIKE. They made me jump through hoops to opt out.

Then, about a month or so into owning the printer, approx. Printing 15-20 pages, it started printing like crap. After HOURS of back and forth and multiple calls with tech support, I finally got it out of the guy from HP, who was embarrassed to admit that they ship their printers with ink cartridges that are about 10-20% full. No wonder why it was printing like crap, there was no more ink left after those first 15-20 pages I printed, all black, normal amount text, nothing crazy.

Surprise surprise, he tried like five times to sell me on signing up for their subscription service. I kept saying no because sometimes I go months without printing anything. And when I do print, it's like 1-5 pages. I am not paying a monthly fee because I bought one of your printers, HP.

So, I did what anyone in their right mind would do, I went to amazon to see what my options are for ink. I bought a non HP brand of ink because they were half the price. Now about a dozen printed pages later, my printer is telling me that I must use authentic HP ink cartridges and is denying me to print anything.

HP, just sell your printers for more money and back off of forcing us to sign up for your stupid subscription service. This isn't a streaming service or a business where I should have to pay you monthly. I will pay for when I need ink. And if there are better options out there for ink, then that is what I will buy. That's capitalism baby, get better or get lost.

You just lost a customer for life due to your tricky antics. I hate companies that don't lay it all out there. What other tricks lie around the next corner? You've forced me to jump through your last hoop. I will pour gasoline on my hp envy inspire and smile from ear to ear as I watch it burn and melt into nothing but junk knowing you will never receive another penny from me, a hardworking business owner. You guys suck.

Oh, did I mention I had a perfectly working hp printer before all of this, they just refuse to offer a way to use my old printer on newer computers. I hate HP with a passion now. I won't let this hate consume me, but for the love of all things holy don't get involved with their shady sales tactics.

They charged me twice for a computer I did not receive and refused to cancwl thw charges immediately. Horrible experience. Never again

I purchased an INKJET M 182 printer. Afte about 2 years the printer indicated "Blocked Ink Cartridge".
I naturallyy assumed that there was a physical repair issue, so I called the Help Squad at HP.
I was informed that I was buying an "off brand" cartridge and the HP GUYS decided to shut my printer down long distance. Whe I responded by saying that I PURCHASED the printer and could insert any cartridge I wanted. SEVERAL Help Technicians informed me that HP made their money by selling ink and the Printer sales were a minor part of the business. When I asked them if I could get the printer turned back into an operable piece of equipment, they responded by saying that they could in fact make the long distant repairs If I would order my ink cartridges from them.
I told them that i Would NEVER purchase another HP product, and that their ethics were that of a Shake Down artist and THIEVES! I would NEVER be black mailed into purchasing their products again.
I was also told that this is an upgrade to their service and had the ability and right to shut down my equipment at will. I hence found out that they had done this exact same BUNKO and UNSCRUPULOUS behavior to another employee at my firm - Any one who is interested in joining in this CLASS ACTION SUIT PLEASE POST ON THIS SITE AND I WILL REACH OUT TO YOU -

So I order a PC for my son for Christmas on nov 30th. The site says the PC will ship on 12/10 and be received 12/16. I check the site on 12/11 and the PC hadn't been shipped. I call and it hadn't even been built yet. The rep tells me that it takes 2 to 3 weeks to build then 14 days to ship. So I wouldn't get it until some time in January. After 1 and a half hours on the phone with 4 different people. I get an email telling me my pc will arrive like Jan 12th. I canceled the order. Never got a cancelation email so I looked up the order on 12/14 and it didn't say it was canceled. I call and the say there was some complication canceling the order. They can't even cancel an order right.

Also I ordered a PC and ONLY A PC. They sent me these blue blocker sunglasses free. I didn't want them, didn't order them, and they were not listed anywhere on my order. When i canceled the order they tell me I have to return these glasses or be charged. Uh no! I pay for nothing and return nothing that I didn't order, didn't know was coming, and didn't want. That was a scam tears ago where companies would send you stuff then bill you when you didn't return it. HELL NO!

Please share with everyone who's thinking about buying from HP

https://youtu.be/TqwE_5mn9Jw

Please watch!

When I inquired this laptop HP GAMING LAPTOP 16-B0370TX the HP Chat support was quite helpful but once I placed the order I came to know how bad their service is. First of all both HP and Bluedart (their delivery partner) showing different delivery date from the start. So I called and ask in HP customer care why they are showing different delivery date. They replied me that check HP tracking site and wait for delivery, It will be delivered on time. But it wasn't so I asked again why it wasn't delivered on time. This time they inform me that sorry it was managed by our delivery partner (Bluedart) so we can't do anything. So it clearly shows that there is mismanagement in their service. Also if there was delay then can they at least notify but they didn't and I have to call them for update. So it looks like once they get the payment, they don't care if product will be deliver on time or not and customer has to call them for update.

Worst of all, when I call in HP customer care for any update they don't know anything like why it is delayed or when it will be delivered. So I ask them to transfer the call to senior executive 3 times but strangely they can't forward the call so instead they can just email for callback and then senior executive will callback when they have time. But I haven't received any callback yet so I think they are quite busy managing their worthless service.

Finally they deliver me after 2 days delay and when I check the battery, it wasn't working properly. It drains even during shutdown. So they checked for 2 days via call and when it doesn't resolved they inform me that it will be replaced. But even after 1 week of request it wasn't replaced yet. And the person who is managing this request can't even says still how many more days it will take to resolve.

They told me I am their premium customer and this kind of pathetic service I get. So I don't even want to think what kind of their regular service is. So if you really want to but HP laptop then just go for any other retailer rather than choosing HP site as they provide much better service.

$#*! HP for mak8ing me sign up and sign in with ther server to use their hardware. $#*! you HP $#*! you