Mohammed A.

I purchased a $1000 HP laptop thinking it would be a good investment for school. The laptop not only messed up 15 months later (despite never dropping it and it being in perfect condition, no viruses or anything of the sort), they are charging me ~$300 to fix their crappy laptop that messed up ON ITS OWN. I kept it in a case and everything. Charger randomly stopped working. No warning of over heating or anything. Yet I AM THE ONE SCREWED OVER, not just because of the cost, but they are taking 3 MONTHS to fix it. Yes you heard that right, 3 months. So this laptop messed up on its own, I cannot access any of the data, paying about $300 dollars, through no fault of my own AND they are taking 3 months to get it back to me. I have 15 months worth of school and professional data on there that I would be losing, but luckily have a friend in IT that helped me take the hardrive out, because HP also couldn't guarantee me that the data would still be there after sending it in. Luckily my friend did not charge me, but the material needed to download the data from the hardrive to another computer most certainly cost money and I wouldn't have to do it if they were taking 3 months to fix it... which still isn't even a guaranteed data that I will get it back by. ABSOLUTELY AWFUL EXPERIENCE, do NOT use HP products if you need something reliable. I do not want anyone else to go through the hassle that HP has caused me.