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Ann D.

1 Level 1 Contributor
  • 2 Reviews
  • 50 Helpful Votes
  • 0 Thank Yous

Experience: Hobbies & Interests, Computers & Technology

Member since June 2019

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2 Reviews by Ann

I own three 17" laptops (for myself) and one 15.6" (for my husband). I am a computer pro with 15+ years of experience. I worked for one company that used different computers and I switched them over to HP because I have been using them for years. The one problem I did notice is that most of the time you couldn't make recovery disks from the equipment so all you had to do was call up HP and they would send you the media for free. About the last 5 or 6 years you had to pay for the disks and that was okay, the cost was about $12-$20.00.
Another good thing about the laptops is if you needed to change a hard drive, a wireless card or memory, there were little doors on the bottom that went to each of those items. But now you have to take the complete bottom cover off to repair these items. The plastic covers have gotten flimsy and easily broken. But the biggest challenge is talking to tech support. I was told I could have media created for my computer and all I would need to do was to download it. I was in and out of town working so I didn't download the software even after I was sent another link. The next time I called I was told I could pay $35 to download the media to a flash drive. When I didn't get a link I called back and was told it would cost $35.00 and have a $14.00 per month plan for up to 3 computers. They would stay on the phone and walk me through the process and make sure it worked. I said I didn't need that I just wanted the media. Then I was told it would cost me $60.00 to just get the media. I can go in the store and buy a retail item from $50-$100.
The coup de grace is the fact that 2 of the laptops I have, I can't get parts for them. When I called HP, they said they didn't sell them and the places they referred me to only repaired printers. One item is a keyboard that I've been trying to repair for11 months. They couldn't even give me the correct part numbers. I can promise you that if I had known that when I bought these items, I would not have gotten an HP. There's a saying "to be forewarned is to be forearmed." Don't buy HP products, you will regret it.
• Updated review
I have received some cheap merchandise that I was told I had ordered. I explained that I always check my cart unless it freezes up and then I am asked to pay for it. The only good thing is when you call them they remove the charges and tell you to keep the items on them. One charge kept showing up for $33.50 and it said I was delinquent paying. Finally I called and asked what that was about, and was told it was for People magazine. I admitted the magazines just started showing up one day, but I didn't give it much thought. I knew there was no way I'd ordered them and if I had I wouldn't have chosen People. They took that charge off as well, but you really need to be careful.
Games are still freezing and moving at a snail's pace as well as still getting those lengthy ads.
Oh yes, I won $5.00 in one game and $10.00 in another. How about I win $5k or $10k or some of those millions they're giving away.
If It Seems Too Good To Be True...
• Previous review
If you play Keno you're timed with about 18 mins 15 secs, but you get ads that are 2 minutes long between each play. I could only complete 2 of the 5 cards. I did send them a message but the only response was asking me to complete a survey on the customer service.
However, the ads minimized. Now when I play, the people I'm competing against, the numbers are very close to each other, then all of a sudden their points double and we started at the same time. I believe I'm playing against a computer.
If you play their games like racing cars/horses, bullseye, football kick through the goal post, bowling and the list goes on, there is no way to win. You shoot at the duck but you can't aim. You're given a point to shoot at, and it's no where close to the duck. I've played several times.

The site says you don't have to buy anything, but some of the sweepstakes are closed to you unless you buy something. And talk about locking up, and then several times of not getting your points for the cards you complete.

I made the mistake of ordering something and they sent me a "gift" which cost me an extra 5.00, and it was really poor quality. Even the item I bought was pretty flimsy.

Ann Has Earned 50 Votes

Ann D.'s review of HP earned 12 Very Helpful votes

Ann D.'s review of Publishers Clearing House (PCH) earned 28 Very Helpful votes

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