Nhi L.

I bought this HP LAPTOP 14-DQ1039WM in 2019 in USA, and after using only a few months, it got problems with its battery. However, the things I want to point out here is how bad HP customer service is. First, the staff at HP customer services said my laptop could be used up to 8 HOURS, but in fact when I used it first time, it only lasts 4 HOURS and after 5 months using, its battery decreases to only 2-HOUR using which is so much affects my work. After talking with the HP staffs to solve my laptop problems ( but nothing is solved in fact), they REQUIRED me to send my lap to their working office for conveniently repairing and PROMISED that all the things will be processed within 1 week from the days I send to them and they send back, so I believed and sent my laptop to them. But that promise is such a liar, over 1 week, my laptop hasn't sent back and I was delayed with my work just because of believing in their promise. After 2 weeks, my laptop finally came back but in a dirty cover that they didn't clean my laptop at all, and also my laptop problems aren't not solved since I used to check whether it is repaired well or not, and my laptop only lasts for 4 HOURS using. They're such liars to promise me everything from its battery using up to 8 HOURS to its customer service about delivery days and repaired laptop. I will not buy any HP anymore from now on. And you guys should believe my advise when you're going to buy laptop, I will not suggest HP laptop.