Mike C.

I will never buy an HP printer again, nor any HP products, for the rest of my life. I don't care how much a different brand costs. The printer themselves are fine, but the experience I've been having as a customer has been absolutely terrible.

I bought a brand new HP ENVY Inspire printer. Once I set it up, the very first thing it does is enroll me for their subscription service. I thought that was the stupidest thing I've ever heard. I don't print very often, so why would I pay a monthly fee when all I need is ink every once in a while. It may be years before I need a new ink cartridge. So I opted out of the subscription, which they DO NOT LIKE. They made me jump through hoops to opt out.

Then, about a month or so into owning the printer, approx. Printing 15-20 pages, it started printing like crap. After HOURS of back and forth and multiple calls with tech support, I finally got it out of the guy from HP, who was embarrassed to admit that they ship their printers with ink cartridges that are about 10-20% full. No wonder why it was printing like crap, there was no more ink left after those first 15-20 pages I printed, all black, normal amount text, nothing crazy.

Surprise surprise, he tried like five times to sell me on signing up for their subscription service. I kept saying no because sometimes I go months without printing anything. And when I do print, it's like 1-5 pages. I am not paying a monthly fee because I bought one of your printers, HP.

So, I did what anyone in their right mind would do, I went to amazon to see what my options are for ink. I bought a non HP brand of ink because they were half the price. Now about a dozen printed pages later, my printer is telling me that I must use authentic HP ink cartridges and is denying me to print anything.

HP, just sell your printers for more money and back off of forcing us to sign up for your stupid subscription service. This isn't a streaming service or a business where I should have to pay you monthly. I will pay for when I need ink. And if there are better options out there for ink, then that is what I will buy. That's capitalism baby, get better or get lost.

You just lost a customer for life due to your tricky antics. I hate companies that don't lay it all out there. What other tricks lie around the next corner? You've forced me to jump through your last hoop. I will pour gasoline on my hp envy inspire and smile from ear to ear as I watch it burn and melt into nothing but junk knowing you will never receive another penny from me, a hardworking business owner. You guys suck.

Oh, did I mention I had a perfectly working hp printer before all of this, they just refuse to offer a way to use my old printer on newer computers. I hate HP with a passion now. I won't let this hate consume me, but for the love of all things holy don't get involved with their shady sales tactics.