They sold and CONFIRMED an expensive suite, then booked a basic room at an expensive hotel. They said they would fix the problem, then did nothing and would not return my emails. It is going to cost me $375 per night! To upgrade to the room they confirmed. Do not do business with this company.
Hi!
I have booked and payed a hotel through hoteling.com and wonder how it will be when
The company has gone bankrupt? Or is everything fine with my booking? I have contacted the hotel and they say tat my booking is cancelled. What can I do to get my money back?
Regards,
Eda Andic
Through a Kayak link I was directed to this site for booking a stay in NYC. Although the rate posted was very good, after booking, I was informed that the hotel will have to be paid an additional $50 upon checkin. What a scam, come on, bait and switch... whatever you want to call it! This made the rate noncompetitive with other options I had. I immediately contacted the site and was told I could cancel but would be charged 20%! Outrageous! Just stay away and use one of the other mainstream sites. STAY AWAY!
I made a booking to my honeymoon in cancun. On 14 July. I have received my confirmation email and booking order number *******... and everything is ok. But today this morning i call to the hotel in cancun. And I dont have a reservation to me... the charge in my credit card is charged. Can someone help me with this problem?
I paid a booking and cancelled it using cancelation link given a day after. This due to my trip differed to other date. No confirmation received on the cancelation request at all. But hoteling still charge to my credit card. I want to report this issue to them. I need back my money. Booking Reference *******
Hello,
I'm really sorry that this has happened to you. As I've checked in your booking you've cancelled it 5 days before arrival day, unfortunately it means full loss. You've agreed to it by reading and accepting our terms and conditions before making a payment.
Once again, I'm really sorry for this situation.
Kind regards,
Martyna
The Hoteling Team
This was my first time to use Hoteling.com. I was pleasantly surprised at how easily I was able to navigate through the sight to book my accommodations to Cancun. They offered by far the best rate over the other travel sights. I will return!
My insta-chat rep was William and he was so helpful! I was able to relax and have confidence in my reservations for my upcoming trip after contacting William. He went above and beyond to help as he did not stop until he found the answers I needed. Thank you so much William!
Hi Renee,
It's always a pleasure to read such a positive feedback about our rep. I'm really happy to read that William was so helpful and went above and beyond to assist you with your query. I will pass your kind comments to him. Many thanks for your lovely review!
Have a fantastic time away and let us know how it goes.
Kind regards,
Martyna
The Hoteling Team
I booked a room back in September. I thought I paid the total due when booking. I got to the hotel and NOPE! They haven't received any payment. In fact Hoteling.com charged me DOUBLE the amount the hotel charged. So I had to pay the hotel and Hoteling.com. This is a joke of a website! Don't use. Not customer friendly.
Hello Candyce,
I'd like by sincerely apologising for what has happened here. I can imagine how unpleasant this must be for you. I've already passed this case to relevant department and they'll try to provide you the best assistance. I've also responded on your private message.
Please accept my apologies for any inconvenience caused.
Best regards,
The Hoteling Team
I booked my hotel reservation on 23/12/2015. Received confirmation email with the booking reference number but i called the hotel, they didn't receive any information about my booking. Im checking in tomorrow, how am I going to check in if they didn't receive and information from hoteling.com.
Please expedite the process or i want a full refund.
Bookint reference: *******
Hello Muhammad,
I would like to start with sincerest apologies for your inconvenience. Due to your issue with the reservation I have checked it with our supplier and your reservation is fully confirmed with the hotel. However it's a standard procedure for our suppliers to send the reservation list first and provide the customers details later on that's why the property haven't your name yet. Nonetheless you have nothing to be worry about. I'm very sorry if you find this misleading and for all the stress that situation caused you.
Hope that clears things up for you and you will spend a nice time away.
Kind regards,
Milena
The Hoteling Team
We needed to stay a month in a distant state for my husband to obtain a life saving surgery. The price was a big thing for us and we found a fabulous price. We liked the hotel do much we changed all our other reservations to our first place! That place felt like home to us! Thanks for offering such a great rate so we had a comforting place to return to during a most stressful time.
Hello Dawn L.,
Thank you very much for taking your time to share such a wonderful opinion. I'm delighted to know that we could be so helpful to you and that the hotel even exceeded your expectations.
I wish your husband a speedy recovery.
Warm regards,
Magda P
The Hoteling Team
Booked a hotel in Rome back in Feb for our honeymoon on Aug 7th. Found out yesterday our hotel has been cancelled by hoteling.com. Lost $500. No hotel for next week.
Would give no stars if the site allowed.
I have sent you 3 emails now asking the same question. I booked & paid for 2 adults & 2 children & was quoted for that. When your confirmation came through it states I have to pay extra for my kids & for their breakfast... despite your website saying it was bed & breakfast for 2 adults & 2 children. Please email me asap@@tpg.c.au & let me know my answers to the email I have sent you 3 times.
Hello Marisha,
Thank you for being in touch and I'm really sorry for the delay in getting back to you. I've taken a look into this for you and I see your booking was made for 2 adults and 2 children and everything is confirmed for you, and those details was passed onto hotel. My colleague sent you an email today regarding this case, so please check your mailbox if you get a chance. I'm really sorry for the misleading information you've received on this occasion.
I'd kindly advise you to delete your email address from public view because of security reasons.
Kind regards,
The Hoteling Team
They turned out not to be a scam, but the time it takes this company to confirm a booking is far too long and leaves the customer with the fear of being scammed. In our case they did not scam us and we had no problems with our hotel booking on arrival at our hotel in Bangkok in February 2016.
However it took a review on sitejabber for the company to respond to our concerns about being scammed. The company is just slow in processing bookings.
Hello Marie,
I'm sorry to hear of your disappointment. I sincerely apologise for the delay in getting back to you. Unfortunately our agents are busy because of high volume of bookings, so sometime it can take a longer time to reply on emails.
In regards to booking confirmation, it can take up to 3 days to receive it. However if you'll drop us an email on OnlineAnswers@hoteling.com, we'll take a look into this for you.
Once again I'm sorry for any inconvenience and I hope everything will be cleared out quickly for you.
Kind regards,
Paula
The Hoteling Team
I enjoyed the experience as I knew the hotel where we wanted to go. The price was by far the best price available on the internet. The whole experience was completed quickly and securely and the hotel confirmed my booking within minutes. Very pleased, well done and keep up the good work. Maintaining excellence is hard but so good so far!
Hello Ian,
I’m truly pleased that you appreciate your experience with us and the booking process went for you without any hassle. Thanks a million for your kind words. I hope you’ll bring a delightful memories from your getaway.
Warm regards,
Kasia
The Hoteling Team
I tried to make a reservation with hoteling with paypal, they sent me to paypal website for payment and once I payed when redirecting me to hoteling for confirmation, I get a 404 error page not found, paypal already charged me! For the reservation. What can i do? The contact form on hoteling.com doesn't work!
Hello Ricardo,
I sincerely apologise for any inconvenience caused on occasion of this booking. Please, send an email to OnlineAnswers@hoteling.com with further details and I'll try my best to help.
Kind regards,
Ania
The Hoteling Team
This outfit are thieves. Sell a hotel cheaper than other sites and then you pay up front. Today I rang the hotel to check up on my booking and discovered they had not even paid my money over. I discovered they are in Liquidation. I now have to pay again more for the same hotel as I found out that they had not even paid the money over. Someone has been keeping the money.
Outstanding... doorman took charge and already knew our room number. Bellman took us to the front desk, 2 seconds to check in, great recommendation for dinner & then to our room. A quick review of special features and we were off to dinner! We love the hotel and service! Even better at 5am getting checked in for our flight and efficient handling of our luggage!
Hello Joy,
I'm delighted to read about your enjoyable getaway experience. That's fantastic the hotel even exceeded your expectations. Let's hope to assist you with number of your future bookings!
Kind regards,
Magda P
The Hoteling Team
All in all this is the second time that I'm making the reservations through you. As for this trip I didn't "use" it yet and I want to believe that it is going to be good as well. When I'm checking for an hotel in Bangkok Asok area it is a bit limited and there are not good options for "longer terms" ( more than 7 nights).
Hi Moshe,
That's a pleasure to hear that you're pleased with your booking experiences with us. We always aim to improve our service and fulfil our all our customers' needs. I hope to assist you many more times!
Kind regards,
Magda P
The Hoteling Team
I made an accommodation booking ******* for a special holiday which I have been saving up for a while and now the hotel tells me that you have cancelled it. I have been emailing you and calling you but no replay. Can you please get in touch with me and refund me the money as soon as possible.
Outright criminals.
Luckily, I called the hotel to confirm my booking (after receiving a hoteling.com 'confirmation') and found they had booked half the days but took all the money. They do not respond to emails and have no working phone number.
Beware of Hoteling.com
Beware of Hoteling.com
Beware of Hoteling.com
Beware of Hoteling.com
Beware of Hoteling.com
Hello Frederick,
Firstly, please accept my sincere apologies for the difficulties you have faced. Thank you for bringing this my attention. Please don’t hesitate to contact us on OnlineAnswers@hoteling.com and we will do our hardest to help you. Once again, I’m extremely sorry for this inconvenient situation and I hope everything will be resolved for you shortly.
Kind regards,
Kasia
The Hoteling Team
Overview
Hoteling has a rating of 2.6 stars from 453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hoteling most frequently mention credit card, customer service and confirmation email. Hoteling ranks 447th among Hotels sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis,
I'm sorry to hear that this has happened to you. I've taken a look into your booking and our team is investigating the issue with your room type. We need to contact with our supplier and we'll be contacting you when we'll have any updates. Please accept my sincere apologies for this situation.
Kind regards,
The Hoteling Team