Hoteling

I booked a hotel room through Hoteling for two nights on May 5th, arriving at the hotel on May 20th. Today (May 17th) I called the hotel where the booking was made to confirm. I'm then shocked to learn that said hotel had been booked up full, and then sent a message back to the 3rd party (Hoteling) telling them this. The hotel sent the message to Hoteling the SAME DAY I first booked the hotel. I have lodged a complaint on Hoteling.com, but as of now have yet to hear from them. I'm fearing that that they will simply say tough luck and I'll be out 330$, and having to spend the same amount at a different establishment.

We booked a hotel and when we arrived the hotel was in horrible shape. There were stains and burn holes on the bedspread, holes in the walls, stains on the walls, everything was filthy, and it stunk. We contacted customer service to see how we could move to another hotel. We were told we picked this hotel so it was our fault. We were then told to sens pictures, which we did. Then told the pictures weren't sufficient evidence and that all they could do was offer us another room. My husband had already explained we didn't feel safe there. We will NEVER use this website again and will let everyone we know to not as well.

I had very good price, description of the hotel was very acurate, and price was correct, no surprises, Breakfast was included, it was great breakfast!
They upgraded my room to a very, very large corner room with excellent view.
Because I arrived late at night and my room was not ready, and for this miner inconvenience I got unbelievable room. Service was great, and I like the hotel, it was in the middle of City Center, and next door Hotel Fermont had a lot very cool places to go to.

Feeling scamed I Booked a room for the weekend in Atlanta printed out my intenery and the check-in date was totally different from the one I booked the room on... No working number to call only online links to cancel... And the cancellation only refunded 288 of my 340 dollars charged to my card... Hopefully I see the refund within 24 hours... Which its still costing me 50$ for their mistake... so if you see HOTELING... RUNNNNNN!

I made a reservation through them over a month ago for New York. When I got to the hotel, they couldn't find the reservation. I waited for an hour and the hotel was still trying to sort it out with Hoteling.com

It was 10.30pm, so in order to be able to sleep, I had to book AGAIN a room for the night while this was sorted.

I called Customer Service and they just put me on hold forever. NEVER heard from my $600 dollars for that reservation

Honestly, the website should be closed. It's awful awful AWFUL service!

I booked the hotel on the evening of Monday 18th January for a September holiday, on Tuesday 19th I looked at the reviews and started panicking. I contacted Hoteling.com by email and received a response within an hour telling me it could take a couple of days to get the confirmation from the hotel.
By Wednesday I was really getting jittery and at 11.30 I contacted the hotel reception directly who told me they did not have the booking. I contacted by email Hoteling.com again asking what was going with my booking. I received an email within two minutes telling me to check my email as my booking confirmation was there. I sent a copy of the confirmation to the hotel asking if they had received this and was told the TRH Hotel were looking forward to seeing us in September.
So I booked late on Monday evening and had full confirmation and reservation number by lunchtime on the Wednesday. Absolutely perfect in my book.

If there were a no stars option i would have chosen that. I called 10 minutes after making a reservation to rectify an issue which appeared to be due to a misunderstanding of the room details (and ambiguous room details at that). I was basically told i have no rights and cant do anything about it, then once i was frustrated enough, they decided to blame me and suggested i lose the booking and money, and book another room (great advice guys!) They were argumentative and blaming. When i returned to my desk to see if the same room came up under the 3 person double bedded room criteria, it displayed, but they insisted it was my fault in my filter and that it would have not come up if i had selected it but i would have selected it anyway since it came up under the same criteria. Being that I called only 10 minutes after the booking, usually one would assume a grace period, BEWARE, you have NO rights, and the pointlessness of a customer service number continues to baffle me. Rest assured I will continue to spread the warnings about hoteling.com.
Just to confirm my point there are two screenshots, since the CS person was so argumentative and blaming, argued that if i had select more than two person, it would have not displayed. Yes it did, and I would have selected it all the same,

I gave Hotelling my credit card information on their website. The credit card was brand-new with a huge limit. When I arrived at my hotel in South San Francisco California I was told that my credit card was declined. The hotel swiped my card and charged me for the room. The hotel desk man told me I better call Hoteling and make sure I wasn't charged twice. When I did that Hotelling person told me it was my problem and I had to work it out with hotel. The hotel told me just the opposite. The hotel says that they are given a corporate card from Hotelling so how could that card be declined? As a matter of fact Hotelling did charge my card and if Hampton Inn in South San Francisco charges my card I will cancel payment on both of them and let Hotelling and Hampton Inn fight it out. What pissed me off the most was Hotelling telling me it was my problem. So much for Hotelling, I will never use them again.

I reached Hoteling.com via Trivago. I booked a room at Hotel Plaza Ljubljana for $273 for 2 nights.
Provided all my credit card details and pressed the correct button for finalizing the booking.
Instead of charging me with that amount, I was charged $1197! READ AGAIN: $1197 instead of $273!
I immediately sent a complaint to Trviago & Hoteling. Trivago responded quickly. It took Hoteling several days to respond that "There was an internal error", they cancelled my whole booking and refunded me.
This INSTEAD of FIXING my booking with the correct amount.

Obviously, I had to rebook at another hotel via a different site.

CONCLUSION: Hoteling.com SUCKS. Will NEVER use it again!. BEWARE!

I made a resveration for a longer stay in Thailand.
The entire amount was deducted from by card immediately.
However, I did not recieve any cooking confirmation.

The hoteling customer service is unreachable, and they do not reply to my emails.
After numerous attempts, i was told that it could take up to 72 hours.
It has now been one week. I called the hotel, and they had not gotten any reservaitons from hoteling in my name.

All of m genes tells me this is fraud. I scincerly hope they will refund my booking, now that I have canceled it.

I have never EVER used an accommodation company as incompetent as this one. I had to book accommodation for my boss and got charged TWICE on his credit card. Rang the hotel to see if any accommodation was booked a few days later; to only be told there was no booking; YET I WAS CHARGED TWICE!. I have 4 days to get this resolved (i have been trying to get this sorted since 3 days ago), and all i am doing is going around in circles! WORST company ever. My boss is now out of pocket $1300 and has no room booked! If i could rate you less than a 1 i would.