HotelingReviews 453
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Hoteling Reviews Summary
Hoteling has a rating of 2.6 stars from 453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hoteling most frequently mention credit card, customer service and confirmation email. Hoteling ranks 447th among Hotels sites.
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It is a scam: I have just been ripped of 400 dollars by them: no confirmtion email: just scammed the money: for a hotel in Hobart: no booking no confirmation: and this is linked to trivago..
I booked a hotel in France with them. Not only was I charged the whole amount immediatly but they have so far NOT sent the refund as they promised. A guy named Luckaz is rude and keeps telling me the refund has been wired. It has not. BEWARE!
Hi Jeanette,
I'm truly sorry that you feel this way. That’s disappointing to hear that our Customer service didn't live up your expectations. Please note that receiving the refund can take up to 3-5 working days. Let me kindly advise you to contact us on OnlineAnswers@hoteling.com and our Team will do their best to assist you.
Warm regards,
Kasia
The Hoteling Team
I'm very worried after reading all these comments...
But so far so good,
Hoteling responded to my mail the same day and they assured me that my booking was made at the hotel.
I even got an email from the hotel that everything is okay and that our booking was allready in their system!
Thank you!
Hi Brigitte,
Please bear in mind that the customers who are not completely satisfied with their reservations are the most willing to post comments. Nonetheless the majority of the reviews we have are positive. If you have any doubts regarding your booking, please don’t hesitate to contact us on OnlineAnswers@hoteling.com and our Team will be more than happy to assist you. I hope regardless of this, you'll have an enjoyable stay.
Kind regards,
Kasia
The Hoteling Team
I was very skeptical after booking with hoteling after reading all of the bad reviews. They are a 3rd party who books through another 3rd party so it takes time to set up the reservation for them. I got a confirmation email right away unlike other people. I was very nervous and contacted customer support who assured my reservation was received and processes. This was booked quite a while back (4 months before trip) which seems to be the best for hoteling. I called the hotel today and they confirmed our reservation and it was all correct!
Advice: do not use hoteling for last minute purchases.
Hello Krista,
Thanks for sharing your review with us. I'm glad that despite of the initial uncertainty you decided to book your trip with us and your overall experience was positive.
I really hope you'll share many more holidays with us in the future.
Best regards,
Ania
The Hoteling.com Team
After I made the wrong booking the first time (my fault) my money was promptly refunded and I made the correct one. Easy transaction. Most impressed
Hi Jackie,
It's great to hear that the whole process of cancellation and making the new booking went easily for you.
I wish you a fantastic getaway and many thanks for your five star review.
Best regards,
Ania
The Hoteling.com Team
Save yourself the stress, these five stars are probably paid or fake accounts. They immediately charged my credit card which came up as fraud to my company so luckily I was able to call and cancel before they charged me a cancelation fee, which apparently they misbook everyone in order to charge them that fee. Capitol one is now sending me a new card because that company is on such high alert I'm better off canceling the card.
Hi Sam h.,
I'm truly sorry that you feel this way. We try our hardest to provide the best customer care and we have many satisfied customers. As we're a Spanish based company some banks may block the transaction due to being international. If it happens, we always refund customer in full. We have many brands in different countries and cancellation policy depends on the market. I sincerely apologise that you've found it unclear.
Kind regards,
Magda P
The Hoteling Team
A little cumbersome but mostly a good website and efficient to use.
Hi Kenneth W.
I'm sorry to hear that you are not fully satisfied with our website, however it's great that your overall experience with us are positive. Thanks a lot for taking your time to post us your feedback and we look forward to welcoming you back again in the future.
Have an amazing time away!
Best Regards,
Magda S
The Hoteling.com Team
It was to have been a room in Gatlinburg for a very important date and what they had booked me was a room in Knoxville, they waited to call the Monday before of the Saturday I was to arrive to let me know this and I ask for them to find me another room at the same rate and I was told they could not so I ended up having to cancel very important plans! Needless to say this will be my first and last time of use! I won't even give this a star!
Hello there,
I’m extremely sorry that it has happened to you. Please note that this is not our standard practise and we always care to help our customers in any need. I truly understand your disappointment and I would like to sincerely apologise for the inconvenience you have faced.
Kind regards,
Kasia
The Hoteling Team
I booked with this site and they changed the date of the booking without my knowlege before I pressed book. Thus it booked for the wrong day and i cant get my money back. Tonight i have no money and no where to sleep thanks to this site. Do not use.
Hello Sarah,
I'm awfully sorry to hear that this has happened to you. Please, be advised that this is not our standard practice of service. If you want me to investigate this further, please provide me with all the details, like the correct dates of your stay so I could double check it in our system on OnlineAnswers@hoteling.com and I'll have a look into it. Once again, let me apologise for any inconvenience.
Kind regards,
Ania
The Hoteling Team
We needed to stay a month in a distant state for my husband to obtain a life saving surgery. The price was a big thing for us and we found a fabulous price. We liked the hotel do much we changed all our other reservations to our first place! That place felt like home to us! Thanks for offering such a great rate so we had a comforting place to return to during a most stressful time.
Hello Dawn L.,
Thank you very much for taking your time to share such a wonderful opinion. I'm delighted to know that we could be so helpful to you and that the hotel even exceeded your expectations.
I wish your husband a speedy recovery.
Warm regards,
Magda P
The Hoteling Team
This was by far the cheapest hotel room pricing if I could find for the resort in which I was interested. I will use Hoteling.com again! The site is amazing!
Hi Rachel R.,
Thanks a lot for such a positive feedback. I'm delighted to hear that we could offer you a great deal and I hope to assist you this way with number of your bookings.
Take care!
Kind regards,
Magda P
The Hoteling Team
I booked a room at the hyatt for the three of us. We paid for the room, which at a very good price, upfront. I have called the Hyatt to confirm our room and was told we have a room with one queen bed. My confirmation says "Run of the house Double (family plan)" Now hoteling.com says I need to cancel, pay penalties and rebook through their website.
NEVER AGAIN.
Hi Lisa P.,
I'm so sorry to hear what has happened to you. We always aim to take the best care of our customers, so if you'd like me to investigate your case, please email me on OnlineAnswers@hoteling.com and I'll do my best to help you.
Again, I unreservedly apologise for the situation you've faced,
Kind regards,
Magda P
The Hoteling Team
Bill your credit card and never make the reservation. Hope someone sues these guys. Never ever ever use them!
Hello Amy S.,
I'm so sorry to hear that you feel this way. We always aim to provide the highest level of service and try to assist in any need. If there is anything we can help you with, please do not hesitate to contact us on OnlineAnswers@lowcostholidays.com.
I sincerely apologise for your disappointment with our service.
Kind regards,
Magda P
The Hoteling Team
Outright criminals.
Luckily, I called the hotel to confirm my booking (after receiving a hoteling.com 'confirmation') and found they had booked half the days but took all the money. They do not respond to emails and have no working phone number.
Beware of Hoteling.com
Beware of Hoteling.com
Beware of Hoteling.com
Beware of Hoteling.com
Beware of Hoteling.com
Hello Frederick,
Firstly, please accept my sincere apologies for the difficulties you have faced. Thank you for bringing this my attention. Please don’t hesitate to contact us on OnlineAnswers@hoteling.com and we will do our hardest to help you. Once again, I’m extremely sorry for this inconvenient situation and I hope everything will be resolved for you shortly.
Kind regards,
Kasia
The Hoteling Team
We made a booking through trivago, which indicates that hoteling.com is a partner. This is a company operating out of Spain and they are stealing peoples money. We are going to be contacting our local news stations and hope this scam website gets shut down before too many people lose their money! They charge up front for the whole stay. 4 days later we contacted the hotel in which we were supposed to have a booking and they have no record of the booking. Upon trying to cancel this booking hoteling.com advised us there will be a 20% fee to cancel the booking even though the booking is months away. PLEASE BEWARE! THEY DO NOT ACTUALLY BOOK THE HOTEL FOR YOU THEY ARE JUST TAKING PEOPLES MONEY!
Hello Ness,
I'm extremely sorry that you feel this way. We always care to provide the best service for our customers and I am truly concern about the issue you have faced. Let me kindly explain that is not our standard procedure. Could you please contact us on OnlineAnswers@hoteling.com and we will be more than happy to assist you promptly. Once again, please accept my sincere apologies for this inconvenient situation. Looking forward to hearing from you.
Kind regards,
Kasia
The Hoteling Team
I have book a 4 night stay in taipei from them. When im on my way to taipei. I have receeive a email saying that my booking as cancelled. I guess they never even placed any booking in the first place to the hotel. What the... I emailed hoteling about this and no reply from them. I have check with my bank transactions and confirm that they have charged me already! So end up i have to last mintue looking for hotel for my stay! Better book from trusted website*
Hello calvin f.
I'm awfully sorry for this unpleasant situation, and I can totally understand it was frustrating for you. Please be assured this is not our standard procedure, as we are trying our hardest to provide our customers with the best care. Please email us on OnlineAnswers@Hoteling.com and we will take a closer look on your reservation to see what exactly has happened and how we can help.
Once again I sincerely apologise for any inconvenience you have faced because of this.
Best Regards,
Magda S
The Hoteling Team
Unfortunately we have also been scammed by hoteling.com. After reading your reviews and the ones on another website I followed up directly with the hotel with regards to the booking we made with hoteling.com for 5 days on 6th February 2016 as part of our honeymoon in the Philippines and guess what the hotel have no record of our booking! The hotel manager even phoned me and has put this in writing to me and hoteling.com to confirm they haven't got our booking. I have contacted hoteling.com several times over the last two weeks to get a refund. I get slow replies from hoteling.com saying they are looking into it and some of their correspondence does not make sense it is as if they are fobbing me off and it is me chasing each time for a reply and I have demanded a refund. I have now contacted my bank as I paid on visa card and they are going to investigate this and get a refund. We have now been forced to booked a different hotel with Expedia as otherwise we will have nowhere to stay when we get to the Philippines. Hoteling.com took the full amount of money from my account back in November for this trip - what a disgrace! Do not book with hoteling.com they are a scam! I will be seeking further legal advice and taking further action on return from our honeymoon.
27th January - to update my review I have sent the case to *******@hoteling.com as per Martyna's advice and I will update you all with the outcome to this - we want our money back asap.
14th February - to update my review now we are back from our honeymoon in the Philipines I have eventually received a refund however no explanation as to why this all happened. We had to book alternative accommodation elsewhere as otherwise we would have had no where to stay. Never again will I book with hoteling.com, I hope this review helps someone else.
Hi there,
I'm really sorry that this has happened to you. We do our best to confirm your reservation straight away after booking, however sometimes due to some difficulties it takes longer. Please be assured that this is not our standard practise and we response to all our customers queries as quickly as possible.
I would like to take a deeper look into your case, so please contact us on OnlineAnswers@hoteling.com with all details and your booking ref.
Once again, please accept my sincere apologies fro this situation.
Kind regards,
Martyna
The Hoteling team
Start with the good, your site is easy to navigate and set up booking. The customer service person I spoke to was very nice. On the other hand though; I do not think it is completely appropriate to keep a person entire payment if the booking was canceled a week from the date. I can understand charging a cancellation fee of some sort maybe around 25% due to administration charges but to keep the whole thing is just greedy if you ask me. Life happens sometimes and plans have to change. Most of us out here don't have money to just give away. I will not be using your site in the future and will not recommend it to me friends and family. I will be more careful and ensure that I don't make this mistake twice, so thank you for the lesson. Have a great day.
Hi Peter,
I'm sorry that you feel this way. We depend on our suppliers and their cancellation policy.
We inform about all our charges during booking process and by making a payment you confirm that you accept our policy. I'm really sorry that this has happened to you. Please be assure that we would never want to leave our customers disappointed.
If there is anything I can help you with, please contact me on OnlineAnswers@hoteling.com
Kind regards,
Martyna
The Hoteling Team
Finding a great rate was quick and easy, as was booking. No problems at all with our reservation once we arrived at our destination.
Hi Barb,
It's great that booking with us was quick, easy and hassle free. Thank you for choosing us and your kind feedback. Hope you have many good memories from your time away.
Kind regards,
Martyna
Why for the JW Marriot Hotel, Ascott, and sheraton Hotel on surabaya, jawa timur, indonesia nothing? I can stay on surabaya n' i can goes to Bali, why nothing the hotel on your list? Please tell me.
And for my i ask the site flyght recomended from u're gruop thanks. Nice day
Hi Jhony P.,
Thank you very much for sharing your queries with us here. We always try our hardest to provide the most attractive deals, so I'm sorry that our offer doesn't meet your expectations in full.
We also do not provide flight bookings, however I'll pass all your feedback onto the relevant department. I sincerely apologise for your inconvenience.
Warm regards,
Magda P
The Hoteling Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
I’m truly sorry that you feel this way. Let me kindly explain that receiving confirmation email can take up to 48 hours. Please don’t hesitate to contact us on OnlineAnswers@hoteling.com and Our Team will be more than happy to assist you.
Warm regards,
Kasia
The Hoteling Team