Hoteling

I booked a hotel in Maledives for 1700 for 7 nights via Hoteling.com - in the booking conditions it read that it could be cancelled without any charges until shortly before arrival.
I cancelled the hotel a few days after booking as my plans had changed. Hoteling.com did not process the refund - also many inquiries to their customer service did not bring any resolution. Now trying to get the refund via MasterCard - not sure how this will end.
DON´T BOOK THROUGH HOTELING.COM!

I made a payment and it charged me and canceled me out... called my bank and they did charge me. So I called them and they said i would get refunded because they overbooked! To make things worse I invited my friends to stay at that hotel and now their staying there alone in another country! We have to find another hotel now. NOT cool! Im a lil pissed off...
I wont even get my refund until 3 days! And we'll have to see if that goes through!

Was looking for hotels on Trivago for downtown Denver. Everywhere sold out or too expensive. Suddenly see a banner add from Hoteling saying they had a room at a hotel I was looking at that was perviously sold out. Clicked on it, made the reservation only to find out when I received the confirmation that the reservation was for a different hotel miles away from where I wanted to be. Immediately canceled but was charged $50 bucks to do so. Never again.

Hi,
I have question, but I reed answer.
Your responses to comments from disgruntled customers.

Wadef10

Paula T. [Hoteling Rep] Hello Candyce,

I'd like by sincerely apologising for what has happened here. I can imagine how unpleasant this must be for you. I've already passed this case to relevant department and they'll try to provide you the best assistance. I've also responded on your private message.
Please accept my apologies for any inconvenience caused.

Best regards,
The Hoteling Team

I'm sorry for the delay in getting back to you. Please send me private message and.

I'm really sorry to hear that this has happened to you. I can imagine that this

I'm sorry to hear that this has happened to you. Sometimes hotel or one of suppliers.
It's disappointing for me to hear that you feel this way. Please private message...

I booked a hotel for 2 nights for the weekend of 13 November. I checked everything at the first page of it was filled in correct, it was.
I came at the page where I had to pay, I paid. The last page was the confirmation page, but the confirmation said that I made a reservation for 28 November... so I cancelled my confirmation in the hope they could fix it and give my money back. I e-mailed them and the onlything I got was automatic response, so not customer friendly... I send them another e-mail and said that I wanted my money back for their mistake. Didn't had any response so far, but my money is gone...

I booked with hoteling and due to unfortunate circumstances I had to cancel. I cancelled March 5th, and my booking was for June 16th. I was informed by email my refund could take up to 7 days. I called them on day 6 nervous, and the lady had to email her financial staffeta because she couldn't find my information and told me I would receive an email in 48 hours. I verified those were hours and not business hours. I waited over those 48 hours and called this morning to be told 1) my refund was never submitted and they said I should receive it in the NEXT 5 days. And 2) it isn't for the same amount they pulled from my bank account. They proceeded to tell me to email a bank statement showing how much was taken but there's NO GUARANTEES I'll get that same amount. Then proceeded to tell me they will email their financial department. When I asked if there was a manager/supervisor I could speak to, apparently they don't have one. Fishy business.

I didnt receive a confirmation email for my booking.
And i didnt receive a reference number but my credit card has been charged. Help.

EDIT: I was charged a fee of $47.37 for an international transfer fee on my credit card.
I was not informed of your location when I booked through Trivago and I was not informed when I entered my credit card details.
I want this fee reimbursed to my credit card.

These people should be arrested for fraud.

I tried to book the Aria Hotel in Las Vegas on the site several times in the morning of Wednesday October 16th. Each time I tried to pay, the site came up with an error and the screen went blank. I never received confirmation on the screen or via email.

I had no option but to use another site to make the booking for this hotel and I paid in full to that site.

To my absolute horror - 36 hours later in the evening of Thursday October 15th Hoteling sent me multiple confirmations for SEVERAL bookings for the same hotel on the same dates. AWFUL.

They have charged my card several times.

I have sent several emails, with no response. These people are crooks and they have stolen my money - they should be arrested for fraudulently taking customers money. DO NOT book through them or you will have your money stolen. I am reporting them later today to the Better Business Bureau, I suggest you all do the same. THE WORST.

Jonathan London

It was to have been a room in Gatlinburg for a very important date and what they had booked me was a room in Knoxville, they waited to call the Monday before of the Saturday I was to arrive to let me know this and I ask for them to find me another room at the same rate and I was told they could not so I ended up having to cancel very important plans! Needless to say this will be my first and last time of use! I won't even give this a star!

I booked a two weeks stay in Miami just a few days before going, right after the booking i went in to check the order and accidentaly hit the "cancel order" button, straight away i got a email with the cancelation confirmation confirming that i got no money back since it was within 9 days of the traveling date.

I emailed them saying i accidentaly canceled my order, and asked if i could just get the order back again.
Got an answer pretty soon stating that since my order was already cancelled that was impossible, when i asked more about this i got absolutely zero answers.

So they took 2000 dollars for doing absolutely nothing, stay away from this site at all costs.

I attempted to book a room Wednesday Dec 9th for a hotel in Vancouver. When I went to confirm payment it said 3rd party error. I tried again, and it said 3rd party error, the third time I tried, it said credit card error. So I let it go and figured I would book through someone else. Two days later I was charged for 3 seperate transactions. I still have not received any confirmation or receipt email, yet my credit card has been charged 3 times, with no reservation at the hotel. The website says that someone will get back to you within 48 hours yet now it has been two days. When will I hear from someone and I want to be completely refunded all charges and any reservation attempt cancelled.

I have booked my accommodation thru Hoteling for one month ago, however when I arrived the destination, I found out the booking has been cancelled by hoteling without any notification, the Hotel insist me to pay the accommodation again, please tell me what happen and why Hoteling can cancel my accommodation booking without any notification. This kind of scam is not acceptable and which is serious crime, please tell me how can I claim back the money fm Hoteling!