Home Depot

I purchased a two items from Home Depot on Woodward st and interstate 35 in Austin,tx and the give $25 discount and I paid it with my debit card, one month later they send me an email said you have to pay $29.I called customer service they didn't solved the problem than they transferred me to another person she didn't solve the problem,the agent talked to me like I worked for her eve I have the receipt when they give me a discount.finally I chose to cancel the card with them.very bad experience with home depot special this store in Woodward st and interstate 35 in Austin,tx.

Placed and online order with a gift card from Fathers Day. Received confirmation email with tracking info. Received email stating order was out for delivery. Received email saying order delivered. The order was no where to be found. Contacted customer service including a supervisor and was told gift cards are treated as cash and that I had to contact UPS. They offered no support on finding the order. When I stated that out of principal I would never shop Home Depot again the supervisor couldn't have cared less and told me to have a nice evening. So don't buy from Home Depot. They obviously could care less about their customers.

Went online to order 6/cs of vinyl plank flooring priced at.99/sq ft or $26.53/cs. When checking out, the price increased to $34.57cs. Called the online help center, spoke to a manger, and was told there was not one thing they could do about the issue. I had to pay the higher price as it was not a price for "my area". When I found this product, I did not put my area in and there is no disclaimer as shown in the photo provided to input your area.

When my area was finally put in the price DID NOT CHANGE until checkout. This is the worst case of deception by a large corporation that I have seen in years. It reminds of those stores that raise prices right before a sale and try to make you think you're getting a great deal by paying the price it was originally marked at.

Lowes is a much better home improvement store as they actually honor their prices and do not act as though it is you that is in the wrong when you are clearly not. Never again Home Depot.

Sent my wife to a local store in Ft Collins. Need some 12/2 wire to add an outlet. The kid they sent to help her had ZERO knowledge and kept trying to sell her speaker wire! Seriously? After 20 minutes she was so frustrated she left and went to Lowes. Never again will HD get a single dime of my $$

My brand new HD washer/dryer broke within 2 months of purchasing it. The washer needs a new motor, capacitor & shifter. GE the manufacturer has not repaired this machine to date (4 weeks). Neither HD or GE can tell me a date that they can repair because they mailed additional parts that won't arrive for two more weeks. I urge you not to repeat my mistake by using Home Depot or GE, both fail in customer service and understanding.

Been shopping at Home Depot concord, ca for many years. As a contractor can usually get anything I need. Online works well. Sometimes wait is too long. If they screw up they make it right. Concord store is much better than some of the Home Depot I have tried to use. There return policy is good. Nursery does large volume and they do a good job. I can usually get information I need.at the Concord store. Prices are generally good.

The purchase was fine. The delivery was horrible. The guys said they'd be right back before unwrapping my dishwasher and instead drove off. I never even signed for it. They sent me an electronic receipt that under signature says covid 19. DO NOT get anything delivered from Home Depot. I now have no way of returning a damaged appliance. The sheer amount of anger I feel right now... this cannot even be legal.

Purchased a Cub Cadet zero turn... almost $3,000. Website has next day shipped... nope... got a delivery date a week later, they charged my credit card at the time of online purchase... they rescheduled the delivery 4 days later. Finally arrives, missing the knob connector for the steering bar. Called and was on hold an hour, called later... was on hold 2 hours and in the middle of conversation was disconnected. No return call email or text. Called the store directly, they advised one of three things... call the 800 number, that will put you on hold, call Cub Cadet directly, or return the tractor. Horrible Horrible Horrible. This is not my 1st bad experience with Home Depot. Keep treating customers like this and one day you wont have any customers. Just cant say how disappointed I am.

I had them come out do the measurements for my entire house to get new flooring. Lowes came on the same day. They have already called me and g8ven me my estimate. Home depot tells me I must call the store. Ok fine I did three times today. I get transferred and no one picks up. I am assuming they have so much business they do not need nor want my money. Guess it's lowes.

In 2019 (two separate installments, one in winter the second in spring) we spent over $25,000 installing all new windows in our home. When it rained recently rain poured in one of our second story windows, all the caulk fell out and the rain went into the electronics on my desk. A representative from HD came out and assessed that they were not responsible since the installation was more than a year ago. He hinted that the work was not done correctly (obviously) and I also surmised from this conversation that his company was the original installer! Of course he's not going to admit his company did a poor job. I feel I was misled and exploited by Home Depot. I hate to see which of my 36 windows fails next. After spending that much money with HD I was shocked that they would not caulk one window.

If I could give 0 stars I would. I spent almost an hour trying to order one item with a tax exempt number - made 3 phone calls - two of which hung up on me. I finally gave up and will have to pay the sales tax as it was not worth the time it took to get it figured out. You can't just use your regular tax exempt number - you have to have a special Home Depot tax exempt number and their registration page doesn't work. What a sham! I've placed many orders with tax exempt status and never had a problem - if you are tax exempt - stay away from Home Depot.