GrubhubReviews 4,557

I placed an order at 7. Then they kept delaying it, all the way up until a 9:10 P.M. arrival. Then around 8:30 I finally get a call from my driver saying the restaurant doesn't have my menu item, so we swap the items out. Then suddenly I see my order is cancelled out of nowhere? I chat with an agent to hear a load of bull saying they were unable to get in touch with the restaurant, when I had just heard the driver on the phone confirm with the restaurant that they had the other item. They then give me a measly $15 discount on my next purchase, when most meals ordered on there end up costing at least $30 after delivery fees and tips. I ask them to cover my entire next meal, and the agent says that 15 is all they can offer. Yeah, right. They can offer more, but they won't. Do not put yourself through the headache of dealing with them!

I placed a order for $25 witch got cancelled
Replaced order after waiting 2hrs and here I am still waiting for the second order witch in 2 hrs still hasn't got here so that's 4 hrs wating for a taco Bell that's 15 min away from my house I will never use this app again Uber eats is the way to go oh and I would have drove but my car is sitting on the side of the road with a flat lol smfh bad luck or bad app hard to say but I have never had this problem with Uber eats

Never use their delivery team. They eat your food if you missed timed the delivery.
I was in touch with the company and for a $31purchase that I ordered for my elderly parents they offerd $2 comp.
Everyone please note and tell a friend if you parents are not there for the treat you ordered they will not leave the food the Grubhub delivery person will either eat you delivery pr bring it home for his/her family.
Grubhug dissmisses any resposnibility for their emplyees and contractors. Try one of their compettitors and lets drive out of business. Lets all report them to the Better Business Bureau and your local Congressperson. They are exploiting us for their shareholders gain.

If anyone is thinking Grub Hub is convenient then think again. Wanted to try a new restaurant so I placed an order. That's when it when to hell. The driver got stuck in front of my house. The only reason that I know that is that I saw the driver on the map but didn't see the food. I contacted the driver and she informed me that she was stuck and waiting on a tow. She let me know that she would deliver the food after she got towed due to the snow. Not a problem at all I understand that the weather is bad. But 2 hours later still no food. I called customer support and let them know the situation and that I would like to cancel the order. They informed me that they would get me a 50% credit for food I didn't receive. I let them know that I never received the food and they said that the driver tried to deliver the food so we would have to pay. I explained to them that this was completely unacceptable and I demanded a refund.

Grub hub does a disservice and is not a honest company. They employee said the only thing he could do is give 50% off of food that was never delivered. They employee let me know that his driver tried to deliver the food and we didn't accept it. I informed them that I have security cameras around my entire house and that I would send them the footage. They said they would be willing to get a 50% credit. How is that service I have no problem paying for food that I ordered and that was made properly but to not get your food and still be charged. GRUB HUB should be more like NO GRUB and you still pay.

Food is wrong about every other time. If you call and complain they do as little as they can to help you. Their drivers do whatever they want. They wander off so your food is cold by the time you get it. If the restaurant has an issue like being out of an item you ordered their drivers won't call you even if the manager at the restaurant asks them too. So you pay $65 and get $40 dollars worth of food not including the expected tip. I do not recommend using this food delivery service.

I ordered food through gh and when it arrived the driver called but didn't say anything so I called back and they sent me to voicemail. I called back multiple times while I stood outside and got not answer. But it says it was delivered. I then called customer care and the woman told me there was nothing she can do and she will not refund me. I called the restaurant and they told me that this happens all the time with gh and they have to refund people all the time. I literally work in customer service so being treated like this is rediculous. I will never use grubhub again.

Never received my order. After waiting an hour I contacted a representative who gave me a run around. She said that she had figured out why I never received it and that if I still wanted it it would be there in 15. So I said okay. 30 minutes later nothing. So I called. The man I spoke with gave me a run around also and insisted that he couldn't release information about the order out and that basically he couldn't give me a refund or a reason as to why I didn't get my order. So I messaged them again, demanding a refund. I FINALLY received my refund after 2 and a half hours of bs. And no food. Never again will I order from them.

My first and last time ordering through GRUBHUB was last night. When I signed in it said your first order will be free, that was the first lie. When I finished ordering my food (total order $57.00) I went to the pay now section, where I saw the total order $92.00, and the breakdown for the order Food: $57.00; Pomo Code: -$4.00; Delivery fee; $6.49; Tax & fees: $17.87; Driver tip: $14.64 - Total $92.00. Furthermore the estimated delivery time was quoted as 55 minutes to one hour. The driver showed up 1 hour and 35 minutes, the food was cold and when I mentioned it, he said call the restaurant they are the ones to blame. I called and spoke with the manager, as was told that the food had been sitting there waiting for the driver for over and hour and that the manager had called GRUBHUB twice to see why they had not picked up the order. She also indicated that I was not the only one who had expressed dissatisfaction with the service provided by GRUBHUB and was considering stopping them from delivering her food. I am a retired individual and $35 for cold food delivery takes a large chunk out of my retirement income. I will pick up my own orders from now on!