GrubhubReviews 4,557

I have never seen a worse delivery and customer service. These guys took an order, showed on their app that the order was delivered, except that no one ever showed up to deliver. When I contacted the customer care, they told me the delivery person tried contacting me through call and chat and then left without delivering. How convenient? I never received any call or text from the delivery person and am still clueless why she couldn't have left it at my door if she wasn't able to reach me. On top of that, the customer care guy had the nerve to tell me he cannot give me a refund but will offer me a 50 percent discount for the next order. I told him to buzz off and took a vow never to order from these cheapsters ever again! The Grubhub app from my phone is gone for good and is never coming back again!

If you order your food through grubhub, you won't mind them eating some of your food. Next time you receive your order, if you actually get it, look how it appears. If you notice any gaps between your fries or chicken wings, that was them snacking on your meals. The time I never got my meal, they tried to give me a 50% promo code lol! After 30 minutes of back and forth on the phone I finally get a refund for the food I never got. These clowns are great at being terrible at their jobs.

Placed an order at 730 which had a delivery time by 840-850 while tracking my order it stated Victor was on the way to pick up my order...@ 820 I received an email that my order was cancelled, they couldn't tell me why it was cancelled but maybe the business closed early for an emergency smh... customer service told me it will take 5-10 bus days to be refunded and gave me a 20$ discount, placed my second order at 841pm which had an estimated delivery by 1015pm than switched to 1050pm@ 930 so I checked my tracker no updates so I contacted the restaurant and was advised that my order was never placed! Contacted customer service yet again as to why it showed my order being prepared but my order was never even received! They had yet another sad excuse telling me it's because the restaurant is a specialty restaurant and that the order needed to be placed by the driver! (What!?) she contacted the driver as so she said and told me that the driver just arrived at the restaurant and was going to place my order and will be have my food delivered by 10pm! At 957 I sent a text to the driver. No response! At 1005 I received an email my order was cancelled yet again! Now I'm heated! Contacted customer service yet again! I'm pregnant and all I want is y food to be delivered! One time mishap okay but two times! I can't even explain how heated this made me! And no one can get ahold of the driver to tell me why if the driver was at the restaurant placing my order, why was my order cancelled and never delivered! And now I have to yet again wait for another refund that they were quick to take out of my account! Never again!

Unfortunately, every time I have tried this service... No matter the time of day, restaurant or even city I'm in, the service has been slow and inefficient. At first I thought it must be the individual restaurants or delivery people, but now the pattern is all too clear. GrubHub is just not equipped or mashed well enough to deliver on what they promise. Expect long waits, orders that are cancelled an hour after place them, rescheduled deliveries, and tips expected on top of service charges, regardless of how poor the service has been.

We ordered $50 worth of food. I was on a phone call and hung up and realized the driver from grubhub called me once and text me and said "I am here with your food" never knocked or rang the door bell. I called and text back 8 minutes later and he did not answer. I contacted grubhub and not only did they not send our delivery driver back with the food, they wouldn't refund our $50 order, including the drivers tip that I already added in. So disappointed and will definitely not use them again.

I placed an order and it got delayed 3times. I contacted the restaurant and they confirmed the order has been ready and they are waiting for a driver to come pick it up. Waiting over 90 minutes for a driver to be assigned is unacceptable. Now I have to fight with them to get my money back! Needless to say, I will no longer be using this food delivery service. From now on, I will use Ubereats or Doordash.
Highly unsatisfied customer,
Lina

I tried Grub Hub tonight for the first time. Total Fail!
I ordered my food on Boonie's website at 7:15pm to be delived at 8:30pm. Got a text at 8:30 that my order was delayed. Now 9:00. At 9:00pm got a text that it would be 9:40. Got text at 9:45pm that the order was cancelled.
Called the restaurant, my order was still sitting there. The driver cancelled my order! I could go pick it up but would have to pay again. (Since restaurant gets paid by the driver) Will never ever use GrubHub again!
And 5-7 days to get my money back.
Now Pissed and Starving...

I have used GrubHub for late night munchies off and on for about 2 years. Fees, Service Charges, Delivery, etc. will increase a $5.00 order to $15.00 easily. Very little of that is going to the driver, and that is the root of the problem. Drivers get lost, are unavailable to deliver, and in my case have reported delivering food to me when I observed them on tracking to take the food away without getting near my location. Customer service is 6000 miles away, and has refused refunding the bloated price of my order forcing me to go to the bank to resolve the matter. The CEO is incompetent and over his head. He recently sold stock worth nearly 800K, and collects in excess of 600k/year salary. To me, this company represents everything that is wrong with business in America. Greed, incompetence, contempt for the customer, outsourcing and absence of appropriate regulation. Buyer Beware!