GrubhubReviews 4,557

Trustpilot reviews
Categories
Blog
My Reviews
My Settings
Help
LOG OUT
Alternate Text
TRACY
US
For companies
Your review counts!
You reviewed Grubhub
Add photo
TRACY
2 reviews
1 star: Bad
Just now
RUDE DRIVERS AND CUSTOMER SERVICE
I placed an order and within 2 minutes, I received a call from the restaurant to let me know that part of my order wasn't available. While I was on the phone with the restaurant, I received a text that my order was canceled due to the restaurant being closed or no longer taking orders. This, of course, was a lie, since I was talking with someone at the restaurant. After I saw that text, I called the restaurant back and the Asst Mgr told me that the driver didn't wait while they called me. I contacted GH customer service, via Chat since there was no phone number, and they were no help. They only wanted to wanted to offer me 15% off my next order. How was that supposed to help me at that moment? I asked to have someone in management call me, I was told that they don't do that and gave me a phone number. Called that number and got the same runaround. Although, every time I started speaking, the person put me on hold. SO RUDE! I will NEVER use their service again!

One of our main food items was missing from our order when delivered. We put in a call to GrubHub. They only were willing to refund that item, after a 3-5 day delay. When I asked them to pick-up the item from the restaurant and deliver the item, it was stated that were weer unable to do so. I asked them if a food delivery company that wouldn't deliver food was a little unusual. Their reply again was that they were not able to deliver it. So after waiting for a food delivery, we had to go out and pick up the item ourselves. So unless you want to give your money to Grubhub for 3-5 days and pick up your own food, do not use their service.

Michelle M 12/19/20

Attempted to order Thai for lunch, Spring Rolls, Ckn. Pad Thai and Thai Tea roughly $20.00. When ordered on this joke of a delivery service the total came to $35 and change, 75% of my order added again as fees and tips... they default to a 20% tip for the driver, I will decide that depending on how the service is thanks. $3.99 for Delivery Fee, money grab for Grubjoke, and then when you open "Taxes and Fees" there is another delivery fee added on in addition to the tax of another $3 and some change. Even without a tip it was still $29... I opted to just go grab it and put a note on my door at work, took 7 mins and saved me $15.00. Keep it up Grubjoke and you will be gone before you know it, I sure hope anyway.

Driver accepts... Gets to the restauraunt... Leaves without any intention of delivering. Order delayed for an hour and a half.
You think this is a one time thing? Nope. It will happen over and over again.
And yes I tip the full 20% (higher if it's a small order).
Beware of Thewodros pictured below and others like him.
Watch your driver on the map, if you see the driver go, then leave never to return, contact support, report him and ask them to assign someone else, then if your food is cold, report that, too.

Yes! Very rudely stating, "OOPS, something went wrong"! You right it did. Cancelled an order for my daughter birthday cake and Mexican dinner 3 hours before delivery. I was livid, to say the least! AND, I had already paid for the spread IN FULL! Ordered a week and a day in advance, where do you get a Mexican dinner for 10 and a gourmet Mexican birthday cake in 3 hours, anywhere? Well I did, thank God and my daughters birthday went off without a hitch. I will NEVER use Grubhub ever again, nor will I ever refer them. Very unprofessional, rude and not people-friendly, to say the least! Please, I pray I get every penny refunded... AS PROMISED! GOOD RIDDANCE

Driver calls: I'm from grubhub and I'm having a hard time finding you.

Me: Gives street names I'm on and name of apartment.

Driver: I'm not from around here, I don't know streets and I don't know apartment names.

Me: What do you want me to do?

Driver: Come outside

Me: I'm not coming out in a pandemic..."

Driver: Don't talk to me like that, you can get your food from the street... *click*

Me: Calls back

Driver: Don't call me, $#*! *click*

Ordered a bucket of seafood from Fishermans Market in Longview, TX. Had to choose 3 meats so I chose 1. Fried catfish filets, 1. Fried catfish filets. 3. Boiled shrimp. Received food. Only had 2 pieces of fried catfish and the rest was shrimp. Spoke with restaurant manager and she said the girl called it in that way. She said she asked her twice if she only wanted 2 pieces and she said yes. Should have been 2/3 catfish & 1/3 shrimp. I will never use Grub Hub again. A $50.00 mistake on Grub Hub's part!

One of the WORST companies I have ever dealt with in my entire life. A huge waste of time and a huge headache. We got 30 days free, only used it for 1 week and discovered there were some issues with the menu. Turned it off and haven't turn it on since. Menu has been revised at least 4 times. Each each they mess it up even WORST.

I even linked them a menu for them to copy and they still can't get it right.

Will probably just cancel them and go with postmate.

Pre-ordered lunch for our staff virtual holiday lunch to be delivered at my home. At the same time it was to be delivered I got a message from GH telling me my order was cancelled, leaving me without any meal. The reason is that the restaurant was our of my menu choice.

The concept of services like grubhub is good and, in theory, a nice convenience to its customers, but the fact that I was completely left without food during a special event is a total deal-breaker. I have no confidence in ever using any of these services again.

I waited an hour and 15 min for my food when it was only supposed to be 35-45 min. I also didn't even receive my food. I waited in the lobby for 20 minutes just to make sure I was there on time. This is also my finals week, so I decided this was the easiest route. I left a note saying to leave the food outside the apartment complex. I received a text at 7:09 saying they were there and the apartment complex was locked. I went outside texted that I was outside. The grub hub driver said they had left. I was outside by 7:10... Absolutely horrible. The Grubhub driver proceeded to keep texting me telling me they called multiple times, but I received no phone call. Will never order through grub hub again.

I want to start this review off with some background information. Over the summer, I have ordered food for my family using Grubhub. For every single time that I ordered food using the service, I have gotten a slap in the $#*!ing face with something always being wrong. Tonight, it was worse. I ordered food for myself, my wife, and my two sons and one of my sons didn't even get his $#*!ing food. Shame on you Grubhub, burn in Hell, you mother$#*!ers.