GrubhubReviews 4,557

I am new to all this delivery stuff. I have had so many problems with Grubhub! Two days in a row I ordered a black coffee, a bagel, and a half dozen donuts from the donut shop down the street. Both days they forgot one item, AND charged me DOUBLE for the delivery. I am sorry but a cup of coffee, donut and bagel should NOT be costing me $46! AND try and get ahold of customer service is a joke! I wish i could have given them 0 stars!

Just waited almost an hour for my food and then the rude driver basically told me I needed to come find him because he couldn't see the apartment numbers. Then he just took my food back to the place I ordered it from. I've literally never had this issue with Doordash. Customer service was absolutely no help. I was only using Grubhub because we got a giftcard for Christmas but NEVER AGAIN.

My food sat outside in the cold bc the driver couldn't be bothered to simply knock or ring the doorbell. Seriously, it's the very least you could do. This is not an Amazon order. It WAS hot food. It's hard to believe I have to write this, but it would be great if you could at least ring the doorbell or knock when you drop off food. This is all you deliver, shouldn't be too much to ask.

A negative million stars is all these scam artists deserve. 30 minutes estimated delivery time. Cool! After 45 minutes a text message that it will be another 20 minutes late. O. K., will not have starved by then. Driver assigned and I can see where he is going. Cool! Only problem - he drives to the opposite side of town. Called the dumbasses and they assigned a new driver. 45 minutes later that driver apparently gets to the restaurant... man, am getting really hungry now... Another 35 minutes later, the order is at my door and I am so ready to eat... well - the order was for "Emma" and me is not Emma... and Emma has a really weird taste when it comes to food, so it is nothing that I would eat without puking... Now the fun begins. Chatted with the dumbasses again and they refuse to do anything without getting a photo of the wrong order. So, photo with phone, email to my account so I get it on the PC, then upload to the dumbasses... No, they would not re-deliver my order, but refund my money... and my empty stomach tells me to get really, really pissed about this bullcrap.
I am... REALLY, REALLY PISSED ABOUT THESE DUMBASS RETARTS AND WILL NEVER EVER USE THESE SCAMMERS AGAIN.

AVOID THESE SCAMMERS!

Watched the chat with us queue go down by 10s every second. Then got to 2 and stopped for several minutes. Then got to 1 and stayed there indefinitely. Clearly it is a fake queue system to indicate how "busy they are". Anyway, still never got any help.

We ordered dinner from grub hub. We made it clear we lived on a corner with a fire hydrant in our yard. The driver took our food ti a house on a completely different street. We had waited an hour for our food and Jennifer our driver said" I took it to the wrong house and they took your food. Sorry". We ask her if that house was on a corner with a fire hydrant she said " It was too dark to tell." And customer service didn't care either. They said they would refund our money and a 20% discount on our next order. But here we were now having to cook dinner. I'll never use them again. 0 stars!

I have been trying to get food from ordered through them since 1:00pm this afternoon. After 20 minutes of waiting for one order, it was just cancelled and when I went back to place the 2nd order, I forgot to change the address and they now say they cant even deliver it to me! If it wasnt for the fact of the screw up from the first order, I would have never had to place another order in a rush due to my lunch break being over soon and I would have made sure everything was correct! Over an hour, my lunch break is over and NOTHING AS FAR AS CUSTOMER SERVICE FROM THEM! I WILL NEVER USE THEIR SERVICES AGAIN

Opened a personal account. First week ok. Second week 5 orders fouled up. Drinks missing got refunds. Then 3 orders in a row marked delivered never received requested driver knock hand me food i waited. Orders marked delivered no human came. Gave me refund on 1 claimed suspicious activity lost just about 40 dollars. Pick up your orders or do not use service need a photo system like amazon prime. Was told no corporate office to complain too. The sucketh biggeth time.

Received a message from grubhub stating order was on the was. 40 minutes later the food arrive. This was a taco bell order and they place a seal on the bag. First thing I noticed was the seal was torn open. Next thing a found was that part of my order was missing and after driving around for 40 minutes my food was cold.
So during a pandemic grubhub drivers feel that it is ok to open people's bags and mess with the food. Their to many of these types of services now, this was my last order with grubhub.

I have been a member with grubhub for about a year. The customer service presents itself as helpful but it really just a cloud of smoke to make you think you feel better. The enormous mistakes they make regarding food during a pandemic is not only not worth the risk but the money as well. If I could calculate the messed up orders, missing food and or never receiving orders, it would total my entire experience. The restaurants they partner with send you to grubhub customer service and you end up chasing your tale with no solution in site. If you get a refund it takes three days but it didn't take three days to debit the money from you. The only other solution they offer are 10% discounts... so tax. Point being, for the incredibly over price food, delivery charge, service fees and tips they try to force, it isn't worth it, in the least. I feel ashamed for continuing to use a service that takes advantage of people who are immobile and charge them twice as much, just to tell you your not important enough to deal out a real solution. I won't waste another dime with them or probably any other ride/food service. You shouldn't either!

Purchased gift card 10.16.2020. Credit card was charged on 10.19.2020. Recipient never received gift card. Did the customer service chat THREE times (first two times the SUPERVISOR said someone would contact me within 24-48 hours), third time the SUPERVISOR said they can't do anything about it and gave me a phone number to call. I called the number and was on hold for OVER 58 MINUTES and no one ever picked up! GRUBHUB STOLE MONEY FROM ME AND ISN'T DOING A THING ABOUT IT TO GIVE ME A REFUND! ABSOLUTE NIGHTMARE DEALING WITH THEM! USE ANOTHER SERVICE! NOT Grubhub! Horrible customer service! It's been OVER 2 months dealing with this! They obviously don't care bc they got my money!

I'm hungry. That's not likely to change soon. I have now wasted 90 minutes attempting to order dinner online. I did not choose Grubhub; I have no idea if the restaurant did. As far as I can tell, the order did not go through as the restaurant does not have my order. It's a Chinese restaurant, so when I telephoned them the communication was more frustrating then it might have been. I do not know if the PayPal charge will show up. Grubhub has provided no way to contact them through traditional means (telephone, e-mail). I don't do "social media" nonsense It takes awhile to find the "chat with us" link, but it's a waste of time as the chat utility never actually loads. So have I paid $66.67 for a dinner I'll never see or what? Will the restaurant be charged for a "service" that was never tendered? Who knows with these guys, but the next time I want to order online - if I see that it goes through Grubhub - I'll just bail out immediately. Guess I'll see what's in the freezer. Grubhub: useless and a waste of time - maybe a waste of money.

UPDATE: I started to use BeyondMenu at the same restaurant that was a total failure on GubHub. I have since used BeyondMenu twice more with no problems of any kind. I don't know if they offer delivery; I'd rather pick the food up myself.

Driver Romeo picked up my food from Perkins then left i get an update saying my order is going to be delayed I check where hes located and he is all the way on the other side of Sioux falls! I message the driver he said have you seen outside no one will do that... uhm your a delivery driver! You picked up the food you bring it to the customer! I messaged CS and they said they spoke to him he lied and state the roads are closed due to weather! The roads are not closed because of an inch of snow! They canceled my order and gave me a 20% discount code I will never use grubhub ever again! Nothing but theifs and liars and CS don't give a rats $#*! about it.

Because we typically have smaller orders the tips are smaller for the driver. I learned that is how they decide which orders they're going to take. I found that out after my time of delivery was pushed back three times. The driver that finally delivered was upset because I asked him why it took almost two hours and I didn't realize that he just took the order. It got ignored by all the other drivers because the tip was too small. Not too small for me a total that was going to the driver was $5 out of my $20. He also told me that the reason it was so long is because I left no tip? I told him that's not true I saw it right on my bill he argued again finally he admitted there he saw it and finally he continued to harass me after he dropped off my food on my personal phone and texted me over 1 hour after he dropped off my food. Ruined the entire night and the meal never going to use GrubHub again