Grubhub

If the numbers on the house do not match the order you probably shouldn't leave it there. Just a suggestion.

A rainy Saturday night, I order my food like any other night off Eat24.

6:44pm - Ordered food from Indian restaurant in SD, confirmed for delivery of 7:38pm.
7:23pm - Delivery driver calls to inform me, another driver took my order and that he'd work it out.
8:03pm - Contact Eat24's Customer Service via online chat. Sherm is whom is assigned to me. Calls restaurant, tells me it's on its way.
8:44pm - I tell Sherm "This blows, 2 hours later and still no grub. Excuse my language." He tells me he called the restaurant and ensures me its on his way. I began to tell him about how someone contacted me about the wrong delivery driver. He tells me he's getting back on the phone, to which I told him I'm giving up and going to the grocery store. Wait it's after 9pm the store by me is already closed. No response, so at 9:11pm I close the ticket.
9:14pm - I reopen a new ticket requesting for a refund to Order #816****. I get Sherm again who tells me "I thought my messages were being sent through, the order is on its way, but I am refunding the order, if the food arrives its on the house."

So what did I learn?
1) I can't rely on Eat24 ever again. The refund was nice, but doesn't fix my issue or give me a reason to use Eat24 again. An apology would've gone a long way.
2) Domino's is disgusting but its substance.
3) Oh yea, and that my food never came.

I hate grubhub it took three hours for our food to arrive and this has happened three other times i am tired of this.

With ALL of the Covid-19 panic & stress, I was so thrilled that GrubHub was NOW delivering to me... ALL the WAY OUT in Sanger, TX!
I had never before been able to get ANY food, EXCEPT pizza, delivered to my home. However, last week, I figured with the pandemic, I would just CHECK to see IF my favorite sandwich shop, Jersey Mike's, OR ANY of the delivery services. Were yet at the point of delivering to me yet.
Jersey Mike's advised me, via phone, that the only way to confirm whether I COULD ACTUALLY have food delivered... was to attempt it online. Long story short. Out of ALL the services. I checked with, ONLY ONE... was able to do it! So. Grubhub was the one!
Once I ordered through them. And requested my FAVORITE sandwich, The Stickball, from Jersey Mike's. I WAITED!
I ACTUALLY got SSOO EXCITED. When that WONDERFUL brown bag... with the ICONIC Jersey Mike's logo on it... I took a deep breath, closed my eyes,. And smiled. I Then tipped my driver 40%AND THOROUGHLY ripped open the bag. And proceeded to eat the BEST SANDWICH
EVER! I then texted all of my neighbors. And told them bout it. Several of them got online and started ordering right away!
So, THANK YOU SOO MUCH GRUBHUB!
The service was fast. Less than 45 min! The drivers
WERE AMAZING! YES... darn it. I ordered from GrubHub TWICE... in LESS than a week!
BOTH. YOU. AND YOUR driver were/
ARE very MUCH
Appreciated!
Thank you!
J. Morales

THEY TOOK MY ORDER AND NEVER SENT ME MY FOOD! THEY REFUSED TO GIVE ME MY MONEY BACK ASAP SO I COULD BUY MY LUNCH SOMEWEHRE ELSE.
I WAS ON THE PHONE FOR AN HOUR AND A HALF WITH THE WORST CUSTMER SERVICE AGENTS EVER! THEYREFUSED TO GIVE ME A SUPERVISOR AND I WAS PUT ON HOLD FOR 23 MINUTESON ONE CALL. MY LUNCH BREAK IS NOW OVER NO FOOD, NO MONEY AND I AM A DIABETIC WHO HAS A HISTORY OF FAINTING WHEN MY SURGER IS TO LOW! CLASS ACTION SUIT ANYONE? IN 2018 THEY GROSSED OVER 288 MILLION DOLLARS AND THEY DON'T HAVE THE ABILITY OR RESOURCES TO REFUND MONEY ASAP SO I CAN EAT. HMMMMM

If I could leave no stars I would rate grubhub a zero! I placed an order@ 8 for a resterant that closed@ 9. I was givein a confirmation & an estimated time of arrival for 8:52pm as I waited outside the clock kept ticking 9:12... 9:32 & I get a call from the driver name is unknown bec he didnt share it. He said the resterant is closed so I'm unable to pick up your order. I asked was it bec you were late? He said the order is canceled & you will get refunded. So due to the driver being late it is now 9:45 pm and I'm writing a review bec we are with out food after paying for a service. If we do get refunded in not sure how long it will take. For the inconvenience Grub hub shared a 10% off next order & called it a day. IG lymekhaleesi thats who was left with the craving & an empty atomic. Sometimes when you have a chronic illness you may only eat one meal a day. & when vegetable fried rice is the only meal its extreamly important to get bec you never know when the next craving is going to be! Beyond disappointed!

Grubhub is getting worse! How is that possible? From the very high fees to the poor management of the driver's expected arrival times, it is time to go to other delivery services like Caviar, Postmates, UberEats, Door Dash, and others in Los Angeles for our food deliveries! For two nights in a row, we received cold food. The expected delivery times were extended by more than 30 minutes to an hour after the order was placed. When calling the restaurants, they say they weren't told to adjust the food prep time to make sure that the food is hot when it arrives. They get the order, they make the food. But then Grubhub adjusts the delivery time because the assigned driver can't pick it up on time, now the food just sits and gets cold. Most of us don't like cold burritos or burgers.

When contacting Grubhub chat (long hold times because too many people are dealing with the poor delivery service Grubhub provides) it took waiting 10+ minutes, only to hear, "you cannot get a refund" because their chat employees don't have that authority, so you'll have to wait even longer to be passed on to chat with a supervisor. Try to call, the hold times are very long, more than 25 minutes to get to a rep. When I finally did get through, she offered a 20% discount coupon just like the chat rep. I said I can't eat a coupon and the coupon won't warm up my cold burger. I told her I wanted a refund. When she told me she only had a coupon to offer, I said "absolutely not" please let me speak with a supervisor. Then she immediately refunded the entire purchase of $55 for two burgers! RIGHT? The cost of delivery is expensive and you would think that a delivery company charging so much (10% or more as and admin fee of each order) would do a better job to manage logistics, making sure that drivers stay on time or the order is postponed BEFORE being prepared!

Unfortunately, this is the new normal at Grubhub. If you like 30-60 minute unexpected delays on top of the already scheduled delivery time, and you really appreciate cold food, (I guess I should be ordering salads) then Grubhub is the delivery service for you! It is no longer for us!