Ordered flowers on Wed, 13Nov, through their executive program to have a monthly delivery to our office. First delivery was to be made on Tue, 19Nov. Not so crazy about having to wait that long for shipping but ok. Flowers never arrived despite seeing we were billed. Tracked flowers on their site which showed they still never shipped.
Called in, worked my way through a mess of a phone tree because this is their "executive" program. Finally spoke to a rep who confirmed they were never sent out, he said he can get them mailed out to me and we would have them by Thu, 28Nov. I said, "No, thats ridiculous, (1) to have to wait that long just to get flowers and (2) these are for our office and that we would be on holiday recess at that time. I asked if he can rush deliver. He said no. I asked to cancel the order all together and he said he would need to speak with a manager and said he would call me back. Never received a call back that day, but manager did call me the following day and left a voicemail that he cancelled the first order, I wouldn't get flowers until December 3rd, I also wouldn't be billed for December since the mess up and that I would get flowers in January, etc.
I called back the following day and asked everything to be cancelled, all orders (past/present) and refund anything that was made. Luckily they did comply, but what a nightmare. I will never use them again for business or personal.