Grubhub

I placed an order with grubhub for delivery feom subway at 6:49pm. Guaranteed delivery was said to be by 7:40 at the latest. A few minutes after 8, I messaged customer service. I then got am updated delivery time of 9:39-9:49pm. I messaged again to address this as subway closes at 8 and food was already picked up. A few minutes later they assured me several times if I didn't cancel, it would be delivered within 40 minutes. It's an 18 minute drive mind you. Driver shows in route. At roughly 40 minutes I look at the tracking my order option. The driver showed several miles away. So I checked after no notification, ans tracking shows the driver in same spot. I get a message after contacting customer support that the driver is not responding, but he is still in route. Finally another 10 minutes later I check again, and the driver still had not moved on the track my order. At that point I call the customer support # and within 2 minutes the order shows delivered and they assure me it's delivered. I look everywhere and there never was a delivery, in fact the driver never got within 5 miles of the house where they has stopped, also the place it show when it shoes delivered. In one order, Grub Hub assures me 3 times a time. Well after anything else is closed, and I let them know I need dimmer with my medication. Their solution was "well we can refund you". Well I sure hope so, whats your guarantee worth, 3 of them in fact; if what I receive is a delayed refund after 3 hours of waiting for food I pay them well for. A service that handles people's meals that could very well be affected health wise of grub hub services failed to come through. A liability in my mind. They offered no solution to a speedy alternative other than 20% off my next order. That doesn't set well, and I assured them that will not suffice. I will never recommend ot use their service with guarantees that guarantees absolutely nothing but false advertising and offering a service that people can amd do depend on their ability to produce the service at hand. Next step, Fox bad businesses news.

PS, custo.wr service then deleted all messages from support

I placed an order to the local wings town and the food NEVER arrived. I place my order at 8:51 pm, it is now 10:33pm and the store is CLOSED! When I chatted with a CS rep they claimed that they called the store and the order was on its way. That was 9:45pm. I decided to call the CS number because no one was responding on chat. It rang for 5 minutes before someone picked up the line. I explained to the lady what was going on and she still said she had to call the establishment. I told her NO ONE WILL PICK UP BECAUSE IT IS CLOSED! She proceeds to tell me that she needs to call the owner and talk with her manager about refunding me, told me to give her a few minutes and then hung up the phone. I am So pissed. I ordered this food to have a movie night with my girls that not going to happen. Now I have to drive around town to find something to eat because we are hungry as hell and our hotel room doesn't have a stove. This is the absolute worst company to do business with. AVOID AT ALL COST. I have contacted my bank for a full refund,

Just pickup the phone and call a restaurant! You'll save time and hassle. Last night was the 2nd time they processed an order for a restaurant that was closed! First time was last week. Found a restaurant that was still open for half an hour. Placed my order. Twenty minutes later I get a call telling me the restaurant closed early and I would be getting a refund. Got the refund email from PayPal a few minutes later. Yes it was annoying but I decided to keep using the ap. Last night however the same thing happened. Found a restaurant that still had half an hour until close and ordered my food. Delivery time was 45-60 minutes. After an hour and 15 minutes I texted Eat24 customer service and asked what was going on. They called the restaurant and got no answer, just as I did and came to the conclusion that they had closed. The rep said I would get my money refunded but I never received a PayPal confirmation. I'm now "chatting" with an Eat24 rep that says they can't refund me until they confirm with the restaurant and they don't open for a couple more hours. Both times I ended up with no food and no other options because while waiting for a non-existing order all other places had closed. So much hassle! Oh! I almost forgot- 10 minutes into my order last night and I email Eat24 asking if the delivery person could call my cell research instead of knocking because it's hard to hear the door from my bedroom and they responded that they had relayed the message to the delivery person. Oh really? How'd they do that when it turned out the restaurant closed and never even processed my order. Never using this ap again, it's terrible.

First time using the service and recieved scattered meat on a tortilla. No toppings or anything no sauce, just a dry taco. What a shame.

Grubhub did not say postmates bought them so because of that i had to pay double orders. Will never use Grubhub that now is postmates.

Last 2 times I've ordered they have not delivered to my address. Unsure who's getting my food but not me. I'm not using them anymore.

These yahoooo's have messed up 3 orders. Normally one would not go back, but Hoffmans fine paterys are that good, there bear claws goot food!. One order they did not delliver, the next two did not have my bear claws. I PAID FOR THEM BUT DID NOT RECIEVE A REFUND. This is theft, its fraud. Funny thing is the bakery wants nothing to do with this buisiness, for this reason. SHAME ON U GRUBHUB!################$

Horrible screwed up service. Customer service did not EVEN offer refund. First time to order w them in months and NO FOOD.

Thy suck feces and are a parasite. They commit fraud everyday. I would never use them. They eat diarrhea.

Grubhub is the worst ever order/delivery service I have ever had the misfortune to use. We were having an Office Thanksgiving potluck at work, so I order a turkey from Boston Market through the Grubhub site 2-days before our office party and I received a confirmation receipt the day I ordered the turkey. My ordered was confirmed and verified with Grubhub the day of my order, I even used the instant-reply and feed-back option that pops up in the corner of the site and spoke with a Grubhub Rep for a while about my order and I felt confident about the order. The day of our office potluck, I received another email from Grubhub and since I was busy I just read the subject line from my email inbox, which read: "Your Scheduled Order from Boston Market " thus I assumed it was another confirmation. As I was setting everything up, I was asked where the turkey was? Good question, so I decided to go read the email and when I opened it up I found that it said "Your Scheduled Order from Boston Market has been canceled" Oh No, what? Why? At 9:18 am the day of the scheduled delivery Grubhub send me a cancellation notice via email 2-hours before it should have been delivered. I called up Grubhub and spoke with 2-different representatives and asked them why they didn't contact me sooner about not delivering my order or at least give me enough time to order from someone else. Their only response was to give me a discount on my next order. I informed them that I would NEVER be using Grubhub ever again.