GrubhubReviews 4,558

$41.25 for two small burger combos. Food was nasty and cold. No napkins or ketchup. The fact that you have to tip the driver before finding out they can't handle getting napkins or ketchup or delivering the food before it gets cold is a scam.

I just ordered a pizza. The driver was reading the apparent pizza store location, my address was right under that. I spoke with him on the phone directing him, he took my pizza to someone else and put it on the mat at their front door. Now I'm out $33
And someone I don't even know gets to w
Eat my pizza already paid for. Ridiculous!
Never again will I use ANY food drivers in Grubhub or door dash! My first and ONLY experience with them! Grubhub needs a live answering service and someone who speaks English who can communicate with the customer before delivery!

I attempted to obtain refund for a missing item then was charged again instead. When I tried again they refunded one of charges and disconnected my chat. The 3rd attempt was completely useless. Never ever again will I order through Grub Hub, especially when so many other options available.

I had a gift card for Grub Hub and could not order anything. It would come back as "cancelled and refund" every time I try to order! Others online have the same problem! How are they still in business? Customer Service is useless! Management never returned my call after 3 tries. NO CUSTOMER SERVICE! What a scam! I'm changing to Door Dash!

Ordered McDonald's 1 mile away. Driver was late asking for the gate code when it was already in the directions from prior deliveries. I had to meet him outside instead because he couldn't find my place. I went outside to meet him and immediately noticed he was on coke. I told him. He denied it. I said yeah right. Told him be safe because I know he's high. He drove off.

Was ordering takeout from the parking lot of Qdoba and somehow was diverted to a yelp site that had me order the meal through GrubHub making it seem like that was what Qdoba wanted. I later found out I was charged almost $9 more (above Qdoba price) even though I was doing takeout and sitting in the Qdoba parking lot. I've never felt so raped by a company. Grub hub is the worst. I reached out and received nothing on multiple attempts to reconcile.

There Customer Service is horrible. I know drivers don't have the ability to check orders because they are sealed. However, This should not be held against the customer when a item is missing. And this seems to happen alot. And Grub Hub will stop you if you get more then 2 refunds. Telling me that it has to be reviewed in 7 to 10 days and then they will let me know. We'll how about you call the restaurant ect very they forgot now.7- 10?Horrible customer service. Done with Grub Hub.

GRUB HUB JUST GETS WORSE AND WORSE. I PAY MONTHLY SO I DONT HAVE TO PAY DELIVERY FEES BUT EVERY TIME I ORDER THROUGH GRUB HUB I CANT HELP BUT FEEL LIKE I HAVE BEEN RIPPED OFF. NOT ONLY THE COST OF FOOD IS MINIMUM $4.00 MORE THAN THE ACTUAL PRICE BUT THERES FEES SEEMS TO BE GETTING HIGHER COMPARE TO OTHER SERVICES SUCH AS DOORDASH AND UBER EAT. SHAME ON YOU FOR MARKING THE PRICE UP ON TOP OF YOUR SERVICE FEE.

I had to cancel because GrubHub apparently only hires people who are totally incompetent and can't follow instructions. I live in a TWO story duplex and the houses on either side of me are ONE story and my address is clearly marked. They always drop the order off at the wrong place which also upsets my neighbors. I gave clear instructions on where to deliver to even to the point I described the vehicles parked on the driveway and the drivers still mess it up. Y'all obviously can't count or read. Or deliver to the wrong street 5 blocks over and cancel my order because your driver won't answer his damn phone.

Somehow my account got banned after getting $200 in gift cards from Verizon. Nobody has an answer on why I can not use my account and I am not sure on what to do.

You can get the food cheaper if you order it straight from the restaurant and do not use the grubhub website. Once I get done with the gift card will not be using grubhub anymore

Failed to deliver one of two entrees. App offers no way to correct. Auto-refunded without any notice at less than the price of the entree with explanation "menu error" which you can only find after doing some digging. Cable and phone companies look like service gods compared to these guys.

2 weeks in a row unable to order. Contact grubhub and no help. Have $100 in gift cards we can't use.

WORST SERVICE EVER! CUSTOMER SERVICE DOES NOT CARE! EMPTY PROMISES - LIKE THE ORDERS I DIDNT RECEIVE

We received a gift card as a part of a meal train after the death of my father. We tried using the card to place an order. The system required a credit card and then automatically charged the credit card instead of the gift card. After attempting a live chat with an agent and supervisor (Daniel M), they refused to reprocess the payment.

Came up $20 short TWICE while using GrubHub. I had charges taken out of my banking account listed for restaurants that I NEVER ordered from. I even ended up being overdrawn due to one charge. When I made GrubHub aware of the issue they swore they had no idea where the charges came from. However, I discovered that several customers experienced the exact same issue(mysterious charges for GrubHub from restaurants they never ordered from). Seems to be a part of Grubhub's routine. I promptly removed my credit card info the second time around and cancelled my account. I will NEVER use GrubHub again. I'm not an ATM and I DEFINITELY do not have money to burn. This is literally NOT what I signed up for. Hell will freeze before I ever use this delivery service again!

Order was 3 hours late. Ordered $70 worth of food and they wanted to offer me $5 for my "troubles" REALLY!

For our Christmas Eve, we ordered at Grubhub for delivery from Chili's. I placed the order the day before using Grubhub's advance order feature so that the restaurant WOULD NOT RUN OUT OF RIBS OR STEAK on that busy day.

So at the time our food was supposed to be here, nothing. I called the restaurant and they told us Grubhub did not send them an order for us! I called Grubhub, who never even apologized, and they sent the order in to Chili's then!

By that time Chili's had run out of ribs and our entire meals were late. Grubhub gave us a $5 credit when they should have refunded the whole order amount! Grubhub ruined our Christmas Eve meal and we will never ever use them again! All of our friends know about this, as well.