GrubhubReviews 4,558

Do you have low blood pressure? Well, fear not! With Grubhub, you can raise your blood pressure from rage from being hangry! Grubhub specialized in being over an hour late, and sometimes even never delivering your food! So, I recommend Grubhub if you have chronic low blood pressure because it will elevate it back to normal <3 However, if you have a normal or high blood pressure, you need to be careful with Grubhub because constant rage can be bad for your health. Thanks Grubhub, for delivering my food 20% of the time.
In all seriousness, never again. Grubhub sucks butt, and I hate every aspect of it.

Grubhub has been absolutely terrible and their customer service doesn't make up for it. I would highly suggest using door dash or Uber eats. There's even a new one called caviar. I don't have any of these issues with the other services and there's too much competition in my opinion to slip as much as Grubhub has. My orders have been constantly super late like tonight it's coming an hour late and I need to go to bed so won't be eating it. The other day again super late and it was cold, dried and tasted awful. Their "resolution" is here's $5. They don't care to make it write for their continued poor performance the last several times I've used them.

I ordered from Grubhub many times, but this time, my experience was so bad, I will never order from them again! I am so upset, I'm shaking, and crying! First of all, I was unable to change my contact information from no contact, to meet me at the door. Even that I could overlook, if the driver had been civil. My directions clearly state the color of the mobile home I'm in, and to not get confused, and go to the mobile home next door, because of how the mailboxes are positioned. He parked in front of that mobile home, and got out of his car to walk up to it. It was obvious he hadn't read my instructions, so I called him to come over to my home. I stated to him that I clearly outlined that in the instructions. And he got very, very nasty, and said, "What did you think I was doing?" I proceeded to tell him that he didn't have to be so nasty, and then he told me that I was the one who was nasty, and proceeded to call me sick in the head! I am a senior citizen who just lost my husband very suddenly, and now, am about to lose my home. I am in the process of moving, as a developer has bought our park, and we all have to be out by the third week of April. This was the last thing I needed! They lost a good customer! This experience left such a bad taste in my mouth, I will NEVER order from Grubhub again!

One night I ordered McDonald's from.a store thats a 9 minute drive away. It says 45 minutes. Then it said delayed to an hour and a half. Then I contact support and they give me 15% for a future order. The next day I try to use it at the same store and now my food is over 2.5 hours after 2 delays. And the only thing they are willing to do is give me another 15% off a future order, but out me on hold and forget about me for. Thats never happened in my life haha. This is far worse than UberEats and they are absolutely garbage when it comes to customer service. Doordash is superior. I will never order from this place again. Period.

Over 30mins late and still don't have my food. I wanted it delivered when I got out of work and I have an hour drive to get to school. Looks like I just lost 40 dollars because I can't stay. Just a waste.

Not the 1st time I was disappointed.Food delivered to wrong address several times. Now order cancelled

Got my food cold. Melted shake as the driver went the wrong way then ended up delivering my food 10 mins past the time it was supposed to be here. Don't use them

Never received our $50 food. Called customer service, who was too busy talking to her friends and laughing in a different language rather than helping me!

Grubhub Double charged for order and the cancel order /chat with us does not work. Unable to "chat" with anyone charged 76.73 twice, not able to cancel duplicate order. Had to call The Habit burger place and my chase bank to dispute claim. Waiting to see what happens.

If you don't mind eating cold, soggy $#*! food, I'm sure this service would be great... I ordered 1 sub and my eta time just kept on rising. Smmfh ‍ Finally I called and canceled my order and now I'm getting ready to cancel my subscription. Man these people that work here are incompetent as fk.

Been a Grubhub+ member for several years. But I am swapping to a different provider after having one too many drivers steal my food. They say its delivered when its not, their phone number listed for the driver is out of service so i cant contact the driver. I called restaurant to confirm someone did infact pick up my order on my behalf, then never delivered it. I don't care about being issued a refund that never ends up coming in. They re place the order for me which is fine, but doesnt fix the issue. They need to vet their drivers more thoroughly because this is NOT the first time ive had drivers stealing my food. Enough is enough, im out of here.

Our company ordered food for our client. Not only did we wait an hour + for our food. We were told the food was delivered. Then the driver didn't answer the phone. Then they said well we will give your month back in the next 5 days. Then they cancelled my order and gave a $3 discount on my next order. What a shame. Never use them they only hire the worse people who clearly don't care about their jobs.

Deceptive business practice
I placed an order and received a reasonable ETA for delivery. 1 minute later the ETA was changed to an hour later. I immediately attempted to cancel but was told I could not because the original ETA had not passed. This is deceptive and ridiculous, chat representative said it was passed up to "escalation team" meantime restaurant started preparing food thus preventing me from cancelling. Deception, Deception, Deception. Beware of this website, order from DoorDash or Uber instead.

I had a negative experience with Grubhub this evening. The driver appeared to tamper with my food. The good thing is that Grubhub promised to make things right. We'll see. I was also pleased that the restaurant swamped out my food without question. But all of it was a hassle. Given all the negative reviews, I will think twice before ordering from them again.

I have been trying to use GrubHub for the last several years and about 50% of the time my order gets cancelled after about an hour of delays. Either this company needs to work with their drivers or they need to build a better relationship with the restaurants. I will not be using them again.

I'm a bicycle courier in San Francisco and I just want everyone to know that they're still using your tips for my pay. Average GrubHub pay is $5 per delivery but for example if you tip $4 on the app than GrubHub will just add $1 to makeup for the $5 they've promised me up front.

So in other words, they subsidize. It's the same thing if you were a bartender and your boss told you that you will make $100 today. You end up making $80 in tips, so now your boss only has to give you 20 bucks to make up for the $100 he promised that you'll make.

I ordered lunch the night before I work in a hospital and wanted my food at a certain time. Well 5 messages later a lunch that should've arrived at 8:30 all of a sudden last message said I will get it by 11, are you freaking kidding me. I called chipotle and I was told my food was on the counter for 2 hours I didn't want to bother requested money back please don't use GrubHub do the other ones if you want your order and on time. If I could give it zero star I would