Grubhub

I've only ordered through GrubHub a handful of times and it seems like every time my order has never come. I've had to get managers involved on those occasions from the restaurant as there is no way to contact GrubHub via phone number. Or if there is, I've never been able to find the phone number. Needless to say I'm disappointed and I'm hungry.

Ordered from a restaurant less than 4 miles down the road. ETA changed several times, after 35 minutes contacted customer service and was told they didn't have a driver in my area... I could continue to wait or get a refund... time wasted... never will I order again...

I understand that during these difficult times things are not always going to go smoothly. I'm not asking for perfection. But, three of the last four orders from Grubhub have either been delayed or cancelled. Customer service chat was absolutely useless. I'm done with this delivery service, I'll stick with DoorDash from now on.

After confirming, a week in advance, that they could deliver a special Christmas eve dinner for our elderly parents (89 and 95), Grubhub canceled our order without providing any explanation. Their notification arrived less than four hours before the meal was supposed to be delivered. Inexcusable!

I waited 2 hours for my food, it was already 45 minutes late when they cancelled my order because someone else picked it up by mistake. Not the customers problem, they should have resolved this issue with the store. Instead, I had to call and complain to a manager just to get a refund. I'll never use Grubhub again; I've never experienced such horrible customer service. Doordash will be getting my services from now on.

Just got bait and switched by eat24. Never using their service again. They promised a coupon and then pulled it back. Don't use this site; better to order directly from the restaurant than this shady business.

I don't even wanna give one star! Worst experience ever! Driver was giving crappy attitude, rude and ignorant. She literally call me crazy and spoke to me very aggressively in first place. GrubHub is not helping at all with issue either. Bad customer service!

Definitely the most incompetent delivery service company in New YOrk City. Fortunately there are other delivery services available. NOte that it appears GrubHub is also trying to operate under the guise of the Seamless brand. Both companies should be avoided at all costs.

About 90% of my orders through GH have issues. Today, I placed an order that kept getting delayed. Two hours after the order was placed, they finally cancelled it with no explanation and to make matters worse, my refund won't be processed for three to five days.

Submitted our order and could not reach a human via phone for a full half hour after our order was due to be delivered; finally reached the restaurant we ordered from who stated they would give us a 50% discount bc they've had so many problems with this site

I used their service until they spoke out with political partisanship. Never again. There are other services like Skip the Dishes that provide the same thing and don't succumb to politics. Look it up and make your own judgment.

Their customer service is beyond ridiculous. I waited over two hours to be told that no one was dispatched. They offered me 10 whole dollars fire my $40 order that ended up being cancelled. Will never do business with them again.

Our delivery person lacked the know-how to deliver anything regarding value. The timing was way off. Please know your business before you take someone's money. Also note, if mistakes were please own up and pay up to make things right. A negative reviews is more than 1000 adds.