My family loves this site. It works great with my family. We are always busy so it is great to have it mailed right to our front door. You can get things that you need for baby, bath, laundry, cleaning supplies, kitchen and many more. Super great prices.
Do not give them your information. You cannot cancel the subscription. I sent 5 emails, spoke to a rep, took all items out of my cart, cancelled all subscriptions and they continue to take money out of my paypal account. I cant change my payment method on the website. I'm sorry, but I dont want to deal with a dishonest company. I'd rather pay more and do business with an ethical company. I can get this stuff online at whole foods for cheaper. It has taken hours of my time to fight them screwing me and I am too busy to have to constantly wathc an unethical entity try to steal my hard earned money.
Grove.co really carries great products. However, the prices are almost always higher than Amazon or Target. Also, the site often has a lot of strange issues--for the last month, none of the images on the desktop site load. It's quite bizarre.
I have been a customer of Grove for years, and have paid for a VIP membership. I am continually disappointed at their customer service. Shipping takes forever and you have to spend money on top of more money on top of more money in order to get basic services, such as "free" shipping, immediate shipping, or the VIP "perks" that are promised to you when you originally pay for the VIP membership. They offer nice products at reasonable prices but their business model has evolved in a way that feels like I'm being robbed. Any time I bring an issue to customer service, their approach feels like, "hey that's your problem, not ours." Seems like they care more about revenue than people. Sad.
We are saddened to hear about your experience, Ann.
We are so sorry that your time with Grove has been anything but exceptional. We aim for efficient shipping practices to get our orders out to our community as quickly as we can and we apologize for the hassle this has caused.
Our VIP program includes free shipping, four full-sized gifts, and early access to special promotions. We would be happy to clarify any of the benefits.
Additionally, we are sorry if your previous interactions with our team haven't been up to our Grove standards. This is a great teaching opportunity for our customer service teams. We can assure you that your feedback has been passed along so we can work to improve these interactions in the future.
Please reach out to us at reviewsupport@grove.co if there is anything additional we can help clarify for you.
Best,
Team Grove
Had an order that never showed up because lost in USPS. Grove said they will reship and the shipment is still sitting at "waiting for USPS to pickup" it has been 21 days. Customer service says I have to wait 24 hours for supervisor to respond? I asked what am I waiting a response on, catch you just ship me the producet that I paid for almost a month ago. She says no. I ask her if there is anyway to get ahold of a supervisor now instead of waiting 24 hours (already been waiting 21 days for my product) and they go completely silent and ignore the chats.
I really wanted to love grove but the way they just add random stuff to your cart is shady. After I get an order I always go on the app and update my next order because I know I will forget. This last time I updated it I had around $60 of stuff in my cart. I got the reminder notification saying my order was about to ship but I thought I already updated my cart so it's fine…. Wrong. I get on my online banking and see I was charged $119. I go back on the app and there was a lot of random stuff added to my cart I didn't want / can't even use. I don't recommend grove unless you have time to stalk your cart every 3 days.
Thanks so much for sharing your experience, we're so sorry to hear about that difficulty. It is most likely that those items were added to your cart because of your Product Subscriptions. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your product subscriptions will be automatically placed in your cart based on those settings. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment. If we can help adjust the settings on your account or provide any additional help, please reach out to us at support@grove.co. We're always happy to help!
I am a former customer service manager at a big box store who shall remain nameless. I have dealt with bull hooey on both sides as a customer and a representative, but never in my time with Grove have I ever received sub par customer service. What minimal issues I have had have been resolved in minutes, they have been patient and understanding even when I was being the Karen of Karen's and acting like absolute excrement. The products are fantastic and when they haven't worked for me, it's been an easy peasy return and refund process. I cannot think of a downside to Grove Co.
Wow, What a review, Sarah!
We appreciate you taking the time to share your experience with Grove and your interactions with our team. Hearing from customers like you let us know that we are moving in the right direction.
Thank you for being a valued member of our community, we are so lucky to have you. If you need any help with your account, please reach out!
Best,
Team Grove
Another auto-ship subscription scam. Decent products, but you have to agree to auto-ship subscription to buy anything.
Just let consumers buy stuff. Don't bury the small print and sign people up for an expensive subscription services without their knowledge. You also can't change your payment method online, you have to call them. I despise companies that don't allow full user control via their site. This screams of scamming.
Hi Melissa, we truly apologize for any confusion about our services. As noted upon signing up, our settings default to process orders monthly, but you are in complete control of the frequency of your shipments, which can also be turned off if you wish to shop on an as-need basis. If there is any more information we can provide, please don't hesitate to reach out at reviewsupport@grove.co. Thank you.
Like many other complaints, I was also one that ordered from Grove, unsubscribed from the auto ship, the next month I received another order. I took other steps and again, another shipment arrived. Calling didn't work so I had to remove my credit card information from the site just to make it stop. I started receiving emails stating that my payment didn't go through. This has happened to a few other people I know. I'm writing this review because I've stated to see more and more advertisements and want to far warn of this shady practice and scam.
Thank you for your review, Amanda.
We greatly apologize for the trouble you've had with your account. We do not want our service to be a frustrating process and we apologize for the hassle this has caused.
Thank you for bringing this to our attention. Please reach out to us at reviewsupport@grove.co so we can make sure this is resolved and you won't be charged for any future orders.
Best,
Team Grove
I gave this site a chance. No Plastic sounded good. The products were just OK. I canceled everything before the next subscription was scheduled to arrive. Then months later I have an order just ship. I didn't want it or request it. Beware. This seems like one of those places that you will need to change you CC number if you use.
Hi Brian, thanks for reaching out to Grove. Grove is a flexible recurring order service by default. We send reminder emails and texts 7 days before an order is set to ship and then a day before, giving you the option to cancel or make any changes. We're very sorry if you didn't see those. If you haven't already, please feel free to reach out to community@grove.co and we'd be happy to send you a return label so you can send back what you don't want for a full refund. Thanks again for your review.
I do not have a complaint of products or product value. Everything has been fine for almost 2 years except on Oct 6/20 during pandemic a Driver delivery my shipment and was not wearing a mask, and was touching his face and then touching the box. I had to leave shipment outside over night and decontaminate with Lysol. Also made me wonder about any other contact with the products in the shipping department.
Hi Lori, thank you for providing this candid feedback. Although this happened when the shipment was out of our hands, we do apologize on behalf of the carrier for their lack of protection while handling your package. This is unacceptable and we appreciate you surfacing this. Please know you can always provide this feedback to the company that delivered your shipment by using your tracking information and contact information which can be found on their website. You can find your tracking information from your Order History in your Account. They will be able to determine the specific carrier that delivered your package with your tracking number. If there is anything that we can do to improve your rating or opinions of Grove as a company, please don't hesitate to reach out to reviewsupport@grove.co with feedback.
Best,
Team Grove
I made a one-time order. Then I was subscribed for a bunch of products and got a membership trial which you need to pay at some point. They did all this without asking me. I just received an e-mail about my next shipment being prepared. I was able
To unsibscribe and cancel membership. We'll see if that worked
Thank you for taking the time to share your experience with Grove, Anna.
Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default, but there is no requirement to order monthly and every order is completely customizable.
We apologize that the conditions of your Grove account weren't made clear when you elected to place your first order. We can understand how frustrating this must be. We would love the opportunity to further assist if you have any questions or would like verification that your requested changes were applied to your account.
Please reach out to us at support@grove.co, through live chat or via phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375).
Best,
Team Grove
I narrowed down my list in the cart to 5 items and ordered ($37-39). Now all of sudden I have been charged for $70! And was told "I cannot cancel the order" why I have been charged for something I did not order! I am assuming it is some system error. But it is not helpful at all when the company does not want to fix the problem! All they say is "cannot cancel the order" so I have to pay for what I did not order!?!?!?
Hi Emily, we're so sorry for any inconvenience or confusion. If you'd be so kind as to provide your Grove email at reviewsupport@grove.co, we'd be happy to take a look. Thank you.
Working with Grove has made my life easier. Eco-friendly products are delivered to my door once a month, and I control exactly what I get every month. I no longer have to think "Do I need toilet paper?" while I'm at the grocery store, because I know Grove has it covered. I also love the bamboo paper products. Grove has made living a greener lifestyle simple.
They are Dishonest in setting up an automatic monthly reorder. Changing the order is beyond difficult and timely. This company is supposed to be trying to create less garbage and instead automatically signs you up to get a monthly recurring shipment. They also add items to your order that you did not authorize. As the website is not that user friends, I emailed in between and got absolutely no response to my problem. I fumbled through myself. But, apparently it takes weeks to update so that the next order is still the same junk. So currently I have 3 bottles of toilet cleaner, glass cleaner, wipes which I do not even use because they are not good for he environment. These will last me about 5 years or so. This is not saving the planet it is ripping off the consumer. Cancelled my account. I just do not do business with schemers. I wish I would have read the BBB reviews before using this company. They say it all. Do not sign up for anything with them.
Thank you for sharing your experience with us, Blythe. We want our customers to have all the necessary information about our services from the beginning and we are terribly sorry this was unclear. It’s thoughtful community members like yourself that help us continue to improve.
All new Grove accounts are automatically set up to receive a recurring shipment each month, but there is no requirement to order every month. You will receive an email to alert you of your upcoming order 7 days before your next shipment and then again 1 day before each order is scheduled to process. This gives you time to review each order before it is shipped out to you.
We have designed this service to add convenience in gathering the items you need for personal care and also for your household. We apologize if this wasn't convenient for you and if this service wasn't made clear at the onset of your account. We certainly don't want for you to be receiving anything you don't want or need.
If there are items that you are looking to return, please email us at support@grove.co or give us a call Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375). If you don't mind giving us a call then, we're happy to help.
Best,
Team Grove
At first I was very pleased with the service. My packages would show up quickly and all items were in the box. My last 3 shipments have been missing items. My current box was shipped on June 25th and I still have not received it (today is 7/9). If you are ordering a product because you are getting low, don't wait too long because you'll run out before your box shows up. Very disappointing.
Oh no! We're so sorry to hear about your recent troubles with your shipments, Chris.
We aim for efficient and thoughtful shipping practices and are sad to see that we've missed the mark this time. This is certainly not up to our Grove standards.
Please reach out to us at reviewsupport@grove.co and we would be happy to take a look into your account to provide some information on your missing items and your current shipment.
Best,
Team Grove
Show me how well it cleans! Cute bottles are NOT enough. The ads are really starting to annoy me with their lack of information. Some manicured hand gently wipes an already clean cabinet? Some weird goth girl keeps flipping her hair while she begs you to buy? Puh-lease! Not even that cute of bottles.
Hi there, if you have any questions about our products or services, feel free to reach out at support@grove.co. Please know that Grove offers a 100% happiness guarantee and will gladly process returns, refunds, or credit for any unwanted product you purchase from us which you are unhappy with within 30 days. Hope this helps!
Reviewing Dispensaries really comes down the what the Buyer brings to the table. You learn a lot about yourself in these trials of heightened awareness over a Pandemic crisis, and your means of coping. It helps to religiously adhere to your own personal preferences without budging (if your a stickler) so that YOU are not disappointed when you leave. You Know what You want! Can't blame the seller. Even if your ideas gets shrouded in overcorrecting. If they don't have what you want, don't necessarily venture up that road of chance~ Go Somewhere Else. They'll have what you want... Or wait! I can now find closure in bringing these attentions to us all! Peace, The Grove...
Thank you for taking the time to share your thoughts and experience, Andre. We really appreciate it!
Hearing from customers like you is what helps us to continue to improve and grow so that we can provide you with the highest level of service and quality products. We always welcome feedback from our Grove community.
If you ever need any help with your account or a product recommendation, please reach out to us at support@grove.co. We're always here for you!
Best,
Team Grove
I love the grove products but the auto ship is terrible. Constantly having to check to make sure they don't send you something that's not correct. I had Myers's scents that I like and some that I do not like. If I specify a scent they don't even honor it. They'll just send you whatever they have. Yeah, you get a free set when you join but that's not really worth the pain of the auto ships. I pay a membership for a reason. That should NOT be a default. Also, don't come back with a generic reply. You should clearly define this on the account. Make people more aware of this!
Thank you for taking the time to write this review and share your experience. We are so sorry that there was some confusion regarding our service when you first signed up.
Having a Grove account comes with two completely customizable features, VIP Membership and scheduled recurring shipments, that can be used exclusively or combined to best meet your personal needs and preferences. We sincerely apologize if that was unclear! As for the difficulty receiving the scent you want, that is certainly not our standard, nor our norm and we are so sorry to see that this has impacted your experience with us. We will be sure to send that feedback and experience along to the team so they can take a look into that.
If you still have questions or would like to adjust your Grove account to make your Grove account work for you and your household, please reach out to us at reviewsupport@grove.co. We'd be happy to look into that for you.
Best,
Team Grove
I placed a 23$ order to qualify for the Ms Meyers gift set (spend 20$ and get free gifts). After I went through checkout with the 23$ subtotal, I checked my email to find that the items my cart had been completely changed, and I was charged 50.86. Even after totaling up all the (UNWANTED) items in the order, I was overcharged by 4.13.
My attempts to contact Grove yielded no results and I received the box of random items 2 days later. I was missing parts of my "free gifts" as well.
All in all: DO NOT shop with Grove Collaborative. Going to the grocery store would have been much less of a hassle.
Overview
Grove has a rating of 1.8 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grove most frequently mention customer service, credit card and next order. Grove ranks 56th among Cleaning Products sites.
- Visit Website
- San Francisco, California, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback, Linda.
Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default. Grove offers two separate programs: a VIP Membership and recurring shipments that can be used exclusively or combined to get the most out of Grove. We understand that every household has unique needs, which is why there is no requirement to order every month, and everything about your Grove account is customizable. You can always change the date of your next shipment, and edit the products in your cart and subscriptions.
We are so sorry to hear that you've had difficulties updating your account. Please reach out to us at support@grove.co if you are still in need of assistance updating your account and we would be happy to help assist and make this right.
Best,
Team Grove