Grove reviews

When I made my first purchase with grove I absolutely loved. However, after a month I received items items that I never bought and I was charged for that. I sent them and email and they gave me the money back. However, in the subsequent month I was charged AGAIN ($64) for items that I never bought.
Do not trust Grove. They take your credit card number and charge you for things you never bought.

CAUTION. Very deceptive business practices. Difficult to cancel. Difficult to get returns/refunds. HAVE you ever NOT been cheated by a firm that uses (relies on) deceptive business practices. MY HORRIBLE EXPERIENCE with Grove: I entered my cc and it put me back to the order screen but changed what was in the cart. I looked at order history and saw it was blank. I went back to the cart and placed the order. Now my order history shows 2 orders and WORSE - I had to find in subscriptions (a completely separate page) that now I had a VIP membership to be charged on my credit card. I immediately contacted support via Chat (about the only way to talk to someone). They would NOT cancel the orders. NOPE - no chance of that depsite the orders being placed less than 5 minutes previously. They did email me one shipping label. When the boxes came I realized that I needed another shipping label so I went back to their CHAT box for support. I was sent another label - to a different location. I sent a chat back that the return addresses were different. Alas... I have to do other things - like work - instead of chat back and forth with a firm that has neverending excuses, incompetence and BAD BUSINESS PRACTICES.

I tried Grove Collaborative because I wanted to try some more eco friendly options. They automatically sign you up for subscriptions and autospiments that will go out monthly.

I have tried to edit the shipments before they are sent, but it never works. They ship what they want even after I edit my orders.

Then they signed my up for a VIP membership free trial that I could not cancel. After the free trial the membership costs $19.99 a year. The site claims it can be canceled at any time. But if I navigate to a web page that even hints at cancelling the membership or auto shipments I get redirected to their login page.

The webpages about how to cancel autoshipments, modify your account, or cancel subscriptions ate bogus. The only menu option you are provided to manage your account is "Log Out".

Stay way from this company. I haven't seen a product on their site that can't be purchased somewhere else.

I really loved their whole idea! I placed a order along with my introductory free gift. My order showed up, the intro free gift did not. When I talked with CS they said there was a glitch in the system, the intro gift did not ship. If I wanted the intro gift I would have to place a new order. They offered to give me a $30 credit towards a new order and intro gift. Their issue & they wouldn't honor their mistake. Buyer beware, I think they suck you in with the free intro gift and won't hold up to this. Definitely, much better companies out there! Stay away!! :(

Each month I look forward to receiving my Grove products. The cleaning and home products lift my spirits. At first, I didn't think I needed the products and they seemed more like little luxury items to me. But I have been using them so much that I've run out and reordered. I even see my husband grabbing the bottle of cleaning spray sometimes. When I've had problems, the Team at Grove solve the problem immediately and take care of me like they truly care about me. I am so grateful to have found Grove, because I discovered their tree-free bamboo toilet paper and paper towels and haven't gone back to regular paper products since then. What else can I say about this wonderful company? Lots, but I probably don't have room here to write it all, and it's a company you just have to discover for yourself.

I have been enjoying Grove for several months. I have tried many of the products, some I have loved, others not so much. They have many products that I love! The shipments are timely. If anything doesn't work i.e. pump, they send a replacement, no need to return the bad one. I love the scented products, and doubly love that they don't contain harsh chemicals. I highly reccommend Grove to all my friends and family!

My introductory order went off without a hitch. My second, and very last order, is still in the wind. I placed my 2nd order on 9/2 and today is 9/26. I still don't have it. I have gotten two entirely different stories from Customer Service (who are super sweet, BTW). First was "we're so busy and we will get it to you as soon as we can" and the second one was "oh, I'm sorry you didn't receive it, we will re-ship it to you". So now, I have gotten two or three emails telling me my order has shipped but the delivery date keeps getting pushed out. It first showed today, then tomorrow, and now it's 3 days out. I give up.

Do not give them your information. You cannot cancel the subscription. I sent 5 emails, spoke to a rep, took all items out of my cart, cancelled all subscriptions and they continue to take money out of my paypal account. I cant change my payment method on the website. I'm sorry, but I dont want to deal with a dishonest company. I'd rather pay more and do business with an ethical company. I can get this stuff online at whole foods for cheaper. It has taken hours of my time to fight them screwing me and I am too busy to have to constantly wathc an unethical entity try to steal my hard earned money.

Safe for the environment and sustainable products, with the convenience of shipping to my home, and I save money. Sign me up!
AND ALL THESE PEOPLE giving them a 1-STAR RATING, complaining that Grove SNUCK IN ANOTHER ORDER THE NEXT MONTH' are pretty dumb!
You sign up for a 3 month VIP membership, and it tells you that your orders will ship the same date each month, so IF YOU DON'T REMIND YOURSELF TO GO IN AND CHECK BEFORE NEXT MONTH SHIP'S OUT, Grove will assume you'll want the same stuff as the previous month AND they'll send products they think you'll like, or that are really popular with other customers, who have ordered similar items you've ordered. AND GROVE SENDS YOU AN EMAIL TO LET YOU KNOW YOUR NEXT ORDER IS ABOUT TO SHIP, as a reminder, so you can log in check your cart.
THIS ISN'T ROCKET SCIENCE. They warn you about this when you sign up! There's no fine print' dumb dumbs.
I gave them my $19.99 after 3 months because I LOVE THE PRODUCTS, I LOVE THE CONVENIENCE, and I LOVE EVERYTHING ELSE ABOUT THIS COMPANY!
All I need to do is check-in once a month to make sure they send me what I need and don't send me what I don't!

Do not EVER order from this company... I ALWAYS order and make sure you do a ONE time and they are sending stuff every month and taking money out of my account and there's no phone number to contact them NOR and email address!
You would think that the list that comes in all these boxes would have a contact number but they are thieves and don't know want you to contact them!!
So disappointed!!
I only ordered because of the "Jenkins" lady and her humor was thinking because she was advertising for them it was legit... WRONG!!!
CROOKS!!!!

Grove Collaborative's advertising practices are dishonest, unethical, and misleading. Not only is the quality of their branded stock very low, you are led into believing you are making a one-time purchase when you are not only being subscribed to monthly purchases, but also opted-in to their "free for 60 days" VIP membership program. I made a single purchase on June 26, 2019 in the amount of $24.29. I received an order shipment notification on July 30 for a charge of $70.20, for a shipment containing products I do not want or need.

In addition, the "cancel VIP trial" option is hidden behind several searches and links, not accessible from the account management pages. This is dishonest UX (user experience) design at its worst.

Auto order happens monthly and random things get added to my cart each time. I have to go in and clear my cart then shop from scratch. June's order sent and I got $100 worth of stuff I do not need. I reached out to my "sponser" the day it sent to try to adjust it and never got a response back. I'm HIGHLY dissatisfied!

I signed up for Grove because I saw a special offer that if I bought $35 worth of products I could get some others free. I placed my first order and carefully read all the screens when checking out for more catches. I saw nothing indicating any sort of subscription. I was shocked and annoyed when my first order of $35 was followed up by a second order of $55 with products I did not want, and or excessive duplicates. Does anyone actually want monthly lip balm and why are they sending replacement re-usable spray bottles?? I went online and thought I had cancelled the subscription only to be again shocked a month later with ANOTHER box in which they'd re-added most of the items I unsubscribed to, in order to make it again $50.
Good part: When I called customer service they were very pleasant about about cancelling for me and putting up with my yelling and refunded my unwanted delivery. Will be checking the card statement to make sure it was cancelled for sure. Be sure to call if you have issues!