Grove has a consumer rating of 3.34 stars from 96 reviews indicating that most consumers are generally satisfied with their purchases. Grove also ranks 1st among Cleaning Products sites.
Safe for the environment and sustainable products, with the convenience of shipping to my home, and I save money. Sign me up! AND ALL THESE PEOPLE giving them a 1-STAR RATING, complaining that Grove SNUCK IN ANOTHER ORDER THE NEXT MONTH' are pretty dumb! You sign up for a 3 month VIP membership, and it tells you that your orders will ship the same date each month, so IF YOU DON'T REMIND YOURSELF TO GO IN AND CHECK BEFORE NEXT MONTH SHIP'S OUT, Grove will assume you'll want the same stuff as the previous month AND they'll send products they think you'll like, or that are really popular with other customers, who have ordered similar items you've ordered. AND GROVE SENDS YOU AN EMAIL TO LET YOU KNOW YOUR NEXT ORDER IS ABOUT TO SHIP, as a reminder, so you can log in check your cart. THIS ISN'T ROCKET SCIENCE. They warn you about this when you sign up! There's no fine print' dumb dumbs. I gave them my $19.99 after 3 months because I LOVE THE PRODUCTS, I LOVE THE CONVENIENCE, and I LOVE EVERYTHING ELSE ABOUT THIS COMPANY! All I need to do is check-in once a month to make sure they send me what I need and don't send me what I don't!
See positive reviewsCAUTION. Very deceptive business practices. Difficult to cancel. Difficult to get returns/refunds. HAVE you ever NOT been cheated by a firm that uses (relies on) deceptive business practices. MY HORRIBLE EXPERIENCE with Grove: I entered my cc and it put me back to the order screen but changed what was in the cart. I looked at order history and saw it was blank. I went back to the cart and placed the order. Now my order history shows 2 orders and WORSE - I had to find in subscriptions (a completely separate page) that now I had a VIP membership to be charged on my credit card. I immediately contacted support via Chat (about the only way to talk to someone). They would NOT cancel the orders. NOPE - no chance of that depsite the orders being placed less than 5 minutes previously. They did email me one shipping label. When the boxes came I realized that I needed another shipping label so I went back to their CHAT box for support. I was sent another label - to a different location. I sent a chat back that the return addresses were different. Alas... I have to do other things - like work - instead of chat back and forth with a firm that has neverending excuses, incompetence and BAD BUSINESS PRACTICES.
See critical reviews
Tip for consumers: DO NOT GET CAUGHT UP IN THIS SCAM!!
You will receive a package every month or maybe more often than that!!!
And it’s just whatever they want to sent and they don’t care that you might not be able to afford this SCAM!!!
Grove Collaborative is a legit company. We are a certified B Corporation and can be located in their online directory.
Grove can be reached by phone Monday-Friday from 6:00AM-5:00PM PST at 1-844-GROVE75 (1-844-476-8375). We also accept texts and emails 24/7, at 650-667-7418 and community@grove.co.
Helping families across America create a healthy beautiful home with our range of natural & non toxic home & personal care products.
When signing up for a new account as well as the checkout page, we express that all new Grove accounts receive recurring shipments as well as being signed up for the VIP membership. You receive reminder emails to alert you to your upcoming order 7 days before your shipment ships out and then again a day before each order is scheduled to process in our warehouse. This gives you time to review each order before it ships out to you.
We know that every household is unique, and every month may seem too much. Not a problem! By going into your cart and changing the date of your next shipment, you have full control over when you receive your products.
We have a great return policy! Please reach out to us at reviewsupport@grove.co so we can take care of that for you right away.
Best,
Team Grove